Canned responses. I use those quite a bit. I also like that the tickets and livechat are integrated. The notification panel is well designed, I can test my set up quickly - making sure I don't miss a chat. I like seeing what chatters type before they hit send, because it gives me more time to formulate a response. Review collected by and hosted on G2.com.

Very little. The tagging feature is somewhat inconsistent. Based on canned responses in chats - its very accurate, but in chats where canned responses are not used its hit or miss. Good feature to have though! Review collected by and hosted on G2.com.

It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it. A customer asks about sizing, we answer, and before they leave we've suggested the matching piece. That used to require a trained sales rep. Now it just happens.

The real-time part is underrated too. Being there at the exact moment someone's stuck – that's when loyalty gets built. Review collected by and hosted on G2.com.

Setup takes more thought than the onboarding suggests. The AI agent is good out of the box, but if you want it to cross-sell intelligently, you need to put in the work on knowledge sources and skills configuration. It's worth it, just plan for it. Review collected by and hosted on G2.com.

I love how easy to use it is and that there are so many features made just to make the experience smoother Review collected by and hosted on G2.com.

There is nothing I actually dislike about Text Review collected by and hosted on G2.com.

The best part about text is the easiness and how it organizes everything so easily. Can easily differentiate tickets and live chats. Review collected by and hosted on G2.com.

There is nothing as such which I dislike. Maybe the tickets can be done and handled better as some important tickets go to spam folder. Review collected by and hosted on G2.com.

Multiple features are available at one place. I can chat, send sms, send and read emails, etc. Review collected by and hosted on G2.com.

The text mobile application is not so great as some of the features are hard to use on a mobile phone and it's not too easy to navigate Review collected by and hosted on G2.com.

I like the archive feature, which lets me browse customer info after the chat completes, making it easy to gather certain customer info. I also appreciate the time-out feature after 10 minutes because it helps manage existing chats more effectively. Review collected by and hosted on G2.com.

Archive could be better organized. Not that easy to find recent chats. Review collected by and hosted on G2.com.

It's genuinely easy to use and requires almost no ongoing maintenance. Our team adopted it quickly, and it's been a reliable way for prospective students to reach us in real time without adding administrative overhead on our end. Nonprofit pricing was a real benefit. Review collected by and hosted on G2.com.

When we have needed support, the help chat appears to be bot-driven, which makes it harder to reach a live agent quickly. It hasn't been a significant issue since the platform rarely requires troubleshooting, but it's worth noting. Review collected by and hosted on G2.com.

We use text for our chatbot on the website to guide our customers. Initial tests were very promising. Review collected by and hosted on G2.com.

The navigation is not very intuitive and the chatbot currently learns mainly from the prompt. The training options could be improved. Review collected by and hosted on G2.com.

I like that the Text app is clean and easy to use. The live chat feature is particularly valuable for instant communication and is also easy to use. Review collected by and hosted on G2.com.

I think the only part that could be improved is the way the analytics are delivered Review collected by and hosted on G2.com.

Ease of use, I like how the left hand menu is easy to navigate Review collected by and hosted on G2.com.

The constant notifications about website visitors, it can be annoying Review collected by and hosted on G2.com.