"1. Modernization. Its modern, user friendly UI (specifically for scheduling). There are so many legacy players in the WFM industry with clunky, outdated UIs that feel as old as the companies themselves. 2. Flexibility. Specifically on the Day view of its Schedule function, Surfboard offers many functions to quickly and simply update your agent's activties. This has been so useful for us as a..."

"It's so easy to use an accurate forecast generated through self serve, to build a schedule for all sorts of operating models - from peak sales campaigns to a more standard 9-5pm across 7 days. It really does what it says with it's simplicity, there's so many hidden capabilities which allow me to respond and adjust - from find and replace, to duplicate. Agents love the transparency too and the..."

"Having used Playvox prior to switching to Surfboard, this felt like a breath of fresh air. Not having to manually change statuses when switching channels has been a great benefit, and reporting overtime has been a great addition. I also really like how, when linked to Slack, we receive a notification of channel or overall shift changes, which previous WFM systems did not have. The dashboard is..."

"Surfboard is great as it is being built with the right approach to managing teams with differing and constantly changing responsibilities and ways of working. It is incredibly useful to be able to change the parameters that you want schedules to be based on for it to then automatically propose a schedule that maximises the probability for the team to achieve what you want to achieve. The..."

"It's super easy to use for both management and agent alike, great overall visibility of the entire team making CX operations alot easier, and taking away the micro-management of the day to day. Implementing Surfboard was really straight forward and the team got the hang of it straight away, and the Surfboard team have been super attentive with anything we didn't understand."

"Surfboard is user-friendly and extremely efficient. Expending without this tool would not be scalable. It is easy to use on a daily basis. Thank you Surfboard for making it easy and tailoring the experience from sale to training. Integration has been a great experience. Surfboard is definitely fully committed for success."