The people! The team is highly responsive, collaborative, and genuinely invested in our success. They don't feel like an external agency, they feel like an extension of our team. They are proactive in bringing solutions and recommendations, easy to work with, and consistently willing to partner through challenges to get to the best outcome. Their strong communication and sense of ownership have made them a trusted partner for our business. Review collected by and hosted on G2.com.

Overall, Stitch is a strong partner. The main opportunity is continuing to tighten alignment on requirements early in the process and improving consistency around turnaround times as we scale more automated and time-sensitive CRM work. Review collected by and hosted on G2.com.

Stitch took the time to understand our needs and assembled an all-star team that truly complements our two-person internal team. We especially appreciate our project manager, who is exceptional at keeping us organized, proactively sharing thoughtful recommendations, and ensuring that projects stay on track and within budget. Their team feels like a true extension of ours. Review collected by and hosted on G2.com.

There was an initial ramp-up period as the team learned the nuances of our business, but Stitch has been quick to adapt. As the partnership continues to evolve, we would love to see even more proactive strategic recommendations from their team. Overall, the quality of their work has been consistently strong. Review collected by and hosted on G2.com.

I really appreciate Stitch for their expertise. They know Braze better than anyone else, even better than Braze themselves, which is impressive. They bring practical and applicable solutions to our problems due to their know-how and experience with the technology. Whenever we face an issue, we can rely on them to provide good recommendations on how to implement solutions via Braze. Their deep understanding of the tool and industry practices makes them valuable, especially when we need to leapfrog some of the problems we're experiencing. This understanding is a key reason I'm considering renewing with Braze. Review collected by and hosted on G2.com.

I would say a faster time to solution or time to value. Right now, I have a handful of projects that I'm working with them on. And I know that they know answers and can provide them in potentially a much quicker turnaround than they currently do. It takes a little bit longer than I would like them to, and there's iterations around presentations and solutions, and that's not necessarily what I need, especially when it's relatively easy stuff for them / sometimes what's needed is just a quick answer. Review collected by and hosted on G2.com.

Consistently shows willingness to adapt to evolving needs- whether it is personnel, process, or strategy; strong technical expertise Review collected by and hosted on G2.com.

Challenges with creative expertise and vision; Has shown gaps CRM strategy and execution feasibility, with some tendency to pursue initiatives that exceed practical resource or capability constraints Review collected by and hosted on G2.com.

Their technical expertise is exceptional. They consistently solve complex problems and have a real gift for communicating those solutions back in a clear, accessible way. Review collected by and hosted on G2.com.

Nothing comes to mind; all of our needs were satisfied. Review collected by and hosted on G2.com.

I've been working with Stitch for a little over half a year, and their services have made our personalization work with the Braze platform so much easier. They enable us to move faster while expanding our capabilities. I find their expertise in the Braze platform and their ability to understand the entire business environment for their client particularly valuable. Additionally, I like the collaboration amongst the Stitch team. Their efficient processes and seamless integration into our internal team make the work easy and fun. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

They have been vital to the implementation project. I'm not sure if we would have had a successful launch without them. They are knowledgable and organized and have kept the project running. Even if people are on vacation or need to roll off they always have an SME who can answer any questions. They are incredibly responsive and fun to work with. Review collected by and hosted on G2.com.

There isn't anything I can think of, I just wish I had the ability to continue working with them longterm. Review collected by and hosted on G2.com.

Their team is responsive and willing to work through technical questions with us. They’ve also been helpful in providing guidance on how to structure things within Braze so that it’s easier to scale as our programs grow. It’s useful to have an external perspective when thinking through technical solutions and best practices. Review collected by and hosted on G2.com.

Working with an external partner can require a fair number of meetings to align on context, requirements, and updates. It’s also a relatively expensive service, so it’s important to be thoughtful about where their support is most valuable. Review collected by and hosted on G2.com.

I appreciate how Stitch has been helping us migrate and onboard with Braze as our marketing automation platform, rapidly aiding our technical teams to get past the learning curve. Their solutions are really well thought out and documented, which I find particularly helpful. It's encouraging that they never hesitate to inform us when they need to seek deeper insights from their team, making me feel confident in the depth and readiness of their support. I value the sense of partnership and collaboration from Stitch as they feel like an extension of our team, without indulging in 'nickel and diming'. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

They were very thorough with the documentation and always willing to help. Approachable, available, and easy to get along with throughout. Great at explaining requirements to other areas of the business, and helping us to get things prioritised with other teams.

When we encountered some issues, they were very keen to find solutions and supported us every step of the way. Review collected by and hosted on G2.com.

While the documentation is great overall, some of it—particularly the lengthy Word documents—was quite hard to follow. That may have contributed to a few of the issues we encountered, as it led to misunderstandings between both parties. Review collected by and hosted on G2.com.