From a security management perspective, I don't look at Confluence as just a "wiki." I look at it as a centralized, auditable control plane for our intellectual property.In a modern threat landscape, shadow IT and fragmented documentation (like random PDFs and local Word docs) are a nightmare for compliance and data loss prevention (DLP). Here is what I like best about Confluence from a risk-mitigation and governance standpoint:

1. Granular Access Control & "Atlassian Guard" Integration

2. Comprehensive Audit LoggingIn the event of an incident, the "who, what, and when" are non-negotiable. Confluence’s audit logs track everything from permission changes and page exports to global settings modifications.

3. Versioning allows Compliance frameworks like ISO 27001 and SOC 2 require us to prove that policies are reviewed and that unauthorized changes aren't made silently. Review collected by and hosted on G2.com.

Permission Complexity: It is dangerously easy to accidentally "leak" sensitive pages because permissions can be set at the site, space, and individual page levels simultaneously.

"Public" Sharing Risks: A single misconfigured checkbox can expose internal documentation to the entire internet, making it a major risk for accidental data breaches.

Shadow IT Apps: The Marketplace allows users to request third-party plugins that may not meet company security standards or have poor data-handling practices.

Search Clutter: The search function often returns outdated or duplicate versions of documents, leading to "version sprawl" where staff follow the wrong security protocols.

The "Everything" Bucket: Users treat it like a junk drawer, uploading massive files or sensitive credentials (like passwords) in plain text, which requires constant manual auditing.

Export Vulnerability: It is very easy for a user to export an entire "Space" as a PDF or XML file and take the company's intellectual property with them when they leave. Review collected by and hosted on G2.com.

The wealth of knowledge it can host, accessibility, format and the search feature Review collected by and hosted on G2.com.

Too many 'archived' and outdated pages - too easy to 'hoard' information when, for example, an author of a page leaves the company. Ideally, a solution would be to disable pages that do not have an 'active' existing user. Review collected by and hosted on G2.com.

It provides guide and processes that makes our tasks easier to resolve. Review collected by and hosted on G2.com.

None so far. We use this tool to update on the latest process and guide on how to resolve our customers inquiry Review collected by and hosted on G2.com.

It is a multi purpose tool.

I use it for documenting, Sprint and Quarterly Planning, Sharing crucial information such as Knowledge transfers and record the handovers in Confluence. Review collected by and hosted on G2.com.

Though I don't have any specific dislikes but still I think some of the excel features can be brought into Confluence. Review collected by and hosted on G2.com.

the FAQs section provides enough answers Review collected by and hosted on G2.com.

It is hard to navigate or search some information in the different documents Review collected by and hosted on G2.com.

In Confluence, we have all the documentaion of our work, We also maintain calander. We have all also add all important meeting links that we can see for future reference. We capture and present the data of our project in varios statisctical diagrams and we present them to all internal and external stack holders. Review collected by and hosted on G2.com.

We cant integrate it wiht outlook and the UI is not very user friendly. Review collected by and hosted on G2.com.

I love Confluence - we store a whole bunch of data and internal documentation there, and I cannot imagine going a day without using it. It is really a very flexible tool that allows you to manage your teams and workspaces in a rather intuitive manner. It's extremely easy to build out a new space or customize an existing one. Confluence also integrates flawlessly with other apps, such as Slack which we use a lot, so it makes a perfect symbiotic relationship minimizing your clicks throughout the day and letting you do your job. Review collected by and hosted on G2.com.

What I don't like about Confluence is the behavior of its Search function. It's main cons are that it's usually pretty slow to load up search results, and more importantly, the quality of search results often does not meet your expectations. It will sometimes look for an exact match of a word from a phrase which you don't need, and you may find the result you're looking for only at the bottom of the search page Review collected by and hosted on G2.com.

User friendly, and a good tool to centralize all process documentation Review collected by and hosted on G2.com.

I dont know if its all that much better than Google docs but Im probably not using it to the fullest Review collected by and hosted on G2.com.

user frindley, easy to handle, automaticly workflow, based in important location Review collected by and hosted on G2.com.

nothing, from my point all points works well. only missing part is not integrated a reporting tool Review collected by and hosted on G2.com.