The system is very intuitive, and works effectively and efficiently to get calls where they need to go. Which enables our team to work on more value added tasks. The Support team helps to constantly revise our Agent to work in a custom way that fits our agency's needs. Review collected by and hosted on G2.com.

We have seen the AI Agent occasionally go off script and not follow the use cases we have set up. Review collected by and hosted on G2.com.

Sonant is great to work with. The AI receptionist is super helpful, but the automations and integrations with the agency Zoom are incredible and help us ensure that 100% of calls have a resolution from a team member on the line or are followed up with asap. Review collected by and hosted on G2.com.

So far, nothing. Their team is responsive and capable of creating custom AI receptionists for any agency. Review collected by and hosted on G2.com.

Sonant has changed the way we process work as an agency. We are less reactive in our workflows now because Sonant is helping us process those reactive touchpoints in real time. Dozens of calls a day are processed by Sonant that used to be handled by real humans. Review collected by and hosted on G2.com.

Really no complaints. The only nice feature would be integration with carrier websites. Review collected by and hosted on G2.com.

Sonant ai has saved us from hiring a full-time position to answer the phone, it has allowed us to put that payroll expense into a licensed position. Review collected by and hosted on G2.com.

Set up was a little hard to begin with, but the team assisted and made the process easy! Review collected by and hosted on G2.com.

We can get an assistant to take the incoming calls for the agency Review collected by and hosted on G2.com.

No complaints so far, the AI and all the support have been great Review collected by and hosted on G2.com.