SnapComms Reviews (62)

Reviews

SnapComms Reviews (62)

4.7
62 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and effective communication capabilities of SnapComms, highlighting its ability to quickly reach staff with important messages. The intuitive interface and customizable features allow organizations to engage employees without overwhelming their inboxes. However, some users note that the platform can feel clunky at times, particularly when it comes to customization options.

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JP
Jim P.
I.T. Helpline Manager
Mid-Market (51-1000 emp.)
"Does Exactly What We Need It To"
5/5
What do you like best about SnapComms?

Snapcomms is an excellent replacement for mass emails to the entire company for alerts that IT needs to communicate. We found that nearly half of our intended email audience is either not in a position to read their emails or just don't read the emails in a timely fashion. With Snapcomms, a desktop alert window will display on their desktop over all other screens or display on mobile devices in the same style. Communicating with Snapcomms ensures our message gets across to everyone in a timely, efficient, and easily viewable manner. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

Although Snapcomms communicates in a highly efficient manner, the cost of the product might place it out of reach of smaller offices on a budget. Review collected by and hosted on G2.com.

JC
Jonathan C.
N
Enterprise (> 1000 emp.)
"SnapComms has an A+ Application and Service"
5/5
What do you like best about SnapComms?

I like SnapComms the best is their wide range of services that could spread communication throughout our organization. This is good for Emergency and for the executive to convey their messages. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

Sometimes it locks the computer up coming from the snapcomms. I believe they fixed that on their new update which I did not try yet. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"Fantastic product, excellent service and support"
5/5
What do you like best about SnapComms?

SnapComms allows us to communicate with our users in a very efficient and reliable way. It offers an extensive palette of tools to achieve effective and tailored communication. It can be as intrusive as needed while delivering the relevant information with ease. The reporting section is brilliant, very detailed, and valuable. The tools that SnapComms provides are straightforward to use, with easily customizable content and with an efficient targeting mechanism. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

Real-time updates from the ongoing communications are less than optimal; nevertheless, they are helpful for preliminary information about the running campaigns. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"We needed employees' attention: SNAP Comms cut through the clutter & reached them successfully"
5/5
What do you like best about SnapComms?

I love that you can choose to position on screen: We established rules so less important stuff appears differently than time-sensitive stuff. Employees can tell which messages have urgency just by where they pop up. Also love that we can tell who has engaged and who hasn't, and we can target right down to an individual if necessary. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

Links are an unusual, light color: Our users with vision challenges say they are hard to see. Review collected by and hosted on G2.com.

Response from Max Alexander of SnapComms

Thank you for taking the time to give us feedback! We're so glad to hear that SnapComms is helping your organization cut through the clutter and reach your employees.

We agree that it is essential to launch SnapComms to employees so that they are aware and don't think the software is a virus or harmful in any way. We also have our launch templates where users can be alerted by existing communication channels.

Furthermore, we hear your concerns on the impact of current colors for users with vision challenges and we are working towards addressing this concern. In the meantime, link colors can be adjusted as required (Display Settings -> Style) and are controlled within the content manager.

Judi F.
JF
Judi F.
Rhythm Guitar, Background Vocals
Mid-Market (51-1000 emp.)
"Reducing Inbox noise while increasing outreach"
5/5
What do you like best about SnapComms?

Like most law firms or corporations, there are many communications that need to be facilitated daily, often weekly or monthly. Regular emails on a vareity of topics was commonplace at Kelley Drye before the implementation of Snapcomms. Snapcomms makes it possible for us to send monthly reminders using the tickler or more urgent messages using the pop-up screen. Overall we have reduced the number of emails that we send which, in turn reduces Inbox noise. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

There isn't anything that I dislike about the product or service. Review collected by and hosted on G2.com.

Response from Max Alexander of SnapComms

Thanks for your feedback! We're glad to hear you find the tickers useful for sending monthly reminders and that you can get the message across with pop-up alerts. Reducing noise in your inboxes is what we're all about - getting your messages read by employees.

Verified User in Gambling & Casinos
AG
Verified User in Gambling & Casinos
Enterprise (> 1000 emp.)
"Great fit for our business"
4.5/5
What do you like best about SnapComms?

We can deploy Snapcomms to all of our retail shops with automation and it is easy to manage users/groups from the portal to quickly publish an alert/messages. Overall very easy to setup alert and quickly deploy them Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

One main thing for us was the auto update of the Snapcomms application without intervention (remotely) but this has been addressed in a recent update so nothing to report! Review collected by and hosted on G2.com.

LD
Laura D.
Digital communications manager
Enterprise (> 1000 emp.)
"Very useful toolset"
5/5
What do you like best about SnapComms?

Easy to use interface and the ability to target different areas. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

No problems with SnapComms itself, just how it was deployed by our IT team. They took a long time to roll out to all workstations. Review collected by and hosted on G2.com.

FF
Faydon F.
Information Technology System Analysis
Mid-Market (51-1000 emp.)
"SnapComms has allowed us to communicate quickly and efficiently in the organization."
4.5/5
What do you like best about SnapComms?

The templates are the most helpful, and the upside using it that we are able to gather information and send information Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

the application is too resource-intensive Review collected by and hosted on G2.com.

Jerry F.
JF
Jerry F.
VP, Project Management
Enterprise (> 1000 emp.)
"Effective Internal Communications Tool"
4.5/5
What do you like best about SnapComms?

Snapcomms enables us to target communications based on role and location. For instance, Medical Assistants at 18th St should see these slides (as screensavers) but show different slides at other sites. Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

Not all of our distribution groups are supported. If not, we need to re-create them differently. Review collected by and hosted on G2.com.

MM
MELANIE M.
Business Intelligence Analyst
Mid-Market (51-1000 emp.)
"I love using this app. I can easily send updates to staff"
4/5
What do you like best about SnapComms?

I love the lock screens aspect of it I can easily send out updates or welcomes to new members and I love how we can pinpoint different groups of staff Review collected by and hosted on G2.com.

What do you dislike about SnapComms?

I find the entire suite of items great our organization would require the upgraded package for more options Review collected by and hosted on G2.com.