First, the onboarding process is fabulous. The hands on approach, where they take you step by step through the system and help you set it up the way you want and need it to be. Second, the system itself is very user friendly. We are a small company so the integration process was a breeze compared to other software systems we had tried. Simpro has many features we like, especialy the customization capability of the documents.

We have some one off processes that we have had to find a work around for within Simpro. Some of that is still being tested out on our side to ensure we have it right.

We now have the ability to house inventory within a system. It is also very handy for maintaining customer asset information, which is key for us.

Its functions, they are very helpful, its layout

the way we have to organize our inventory

the way we can insert a project from start to finish and administrate that process

Leads are easy to convert into quotes, creating Scripts is good, acccepted quotes again are easy to turn into jobs, then Invoicing

The work flow is very good

Going backwards after you open up a screen, sometimes it is slow, searching for some things you have to be specifc to find what you are looking for

We are just implementing Maintenanace plannner, as we have grown our service base, but are not managing it efficently

Simpro gives you full insight into your business operations. You can track all jobs, profit and losses, price list discrepancies, employee productivity, Workflows and the list goes on. Without investing in a ERP system you will never be able to draw down to see where your business wins and loses money.

Simpro was the best software we looked at in terms of value for money. Its very user friendly and customisable to your business. It allows us to automatically send out monthly customer statements and setup an overdue invoice reminder system that works seemlessly on autopilot which was something we previously had to pay an administrator to do.

We are able to better plan for the future of our business with weekly Work in progress reports and project tracking.

We use Simpro to report on the micro side of our business (i.e. where did Joe spend 15 hours this week and what job was that allocated agaist.

We use Myob to report on the Macro side of our business (i.e. Actual gross margin achieved, net profit and loss, overhead analysis etc) and Simpro integrates directly into myob. It pushes across our sales invoices and supplier purchases without the need for any double handling. The only thing that gets entered into MYOB manually now is payroll and credit card purchases.

It is expensive, and you feel a bit vulnerable to future price rises as once you are in it is very hard to get out.

It logs us out very quickly sometimes,,, so if you are working on a big quote if your not actively hitting save then it can log you out of your work.. We have tried to fix this but nobody at Simpro has been able to help

Having 5 branches Simpro allows us to see where all of our 50 staff are at any given time of the day, and to track what jobs are outstanding and where we are going next. It shows true costs of the job measures against what was originally estimated, and allows us to see where we made mistakes to learn for next time.

Everything in one place to control your service and job related tasks. Unrivalled customer support for any question you may have. Easy to use and understand with professional help and walk-me features. Easy to implement. simPRO is go-to application for all our office and mobile job requirements and is used exclusively by our service teams.

Additional two-way integrations would add additional value

Providing detailed service tracking and job costing information in a professional, easy to use layout with a solid customer portal for monitoring by our customers

It has cut down on the time of our admin almost 70%. It also has helped us level our customer experience up and our business has been excelling using it. It has so many features that each week we keep laying in and its making our experience even better. We have recemmended it to multiple people and one already signed on.

The only con we have found is it is complex and there are some silly nuances that it uses but you get use them. None of this is really a con.

Scheduling, Invoicing and being able to stay on top of leads and jobs.

Simpro helped us automate our system from doing everything on paper. Now I can see when my techs finish early or are taking longer which allows better communication with customers. The ability to go from a quote to a job to an invoice is super easy and allows us to invoice our customers immediately which in turn has improved our cash flow dramatically. Their customer service is top notch and responds very quickly. I love that I can access it from home to work remotely.

As with any system, there are quirks but nothing that makes life too difficult. I love using the ideas portal to submit or vote on possible upgrades.

Knowing where my guys are has been super helpful. Also being able to give them additional jobs without them having to return to the office for paperwork has increased our productivity and profitability substantially.

I love how user friendly it is! If there's something you can't work out it's easy to click on 'walk me through' and you can work it out. It's really helped to streamline our business and make us more efficient.

Customer service is very approachable as well and follows through on making sure issues are rectified.

Entering invoices manually could be a bit easier. To have to create PO, enter detail and then go to a different area to receipt it sometimes feels a bit clunky.

It's helping us capture all staff hours as well as materials used thereby increasing our revenue.

Does everything that you need it to and then some! Very impressive software that covers most aspects of business

Due to the nature of the system, it is very difficult to make amendments, set up new workflows etc. When it works the way you want it to - it works well, but setting up anything additional after that initial set up can be extremely time consuming and frustrating

Bringing together multiple systems that are used throughout the business and putting them all into one software. Numerous back and forth between staff members will be eliminated as everything will be visible by everyone all in one place.

By far one of the easiest software’s to pickup and use quickly backed with a stunning video training suite online and ready to go from day one. The step me through training is some of the best I have seen using software for 25 years. The end to end job management from quote to invoice is allows us to see where the profit and loss is coming for each job or customer. We have used some of the great simPRO embedded integration to allow other software to help reduce admin. The simPRO API is also allowing us to integrate with our current web offerings easily.

Overall the only issue is getting great ideas from customers into the software fast. The customisation team at simPRO pickup the slack here to help.

The ability for simPRO to give us quick and easy visibility into day to day jobs