What I like best about Shopify Inbox is that it keeps all customer conversations in one place. We use live chat, quick replies, notifications, and customer profiles daily to answer product and order-related questions.

The Shopify integration is very useful because we can view customer and order details without switching between multiple tools. This helps us respond faster and saves time during busy periods.

It works well on both desktop and mobile, and new team members can learn it quickly. AI reply suggestions are helpful for handling common questions, and an added benefit is that we have been able to manage customer support without paying for a separate live chat solution, which provides good value for our business. Review collected by and hosted on G2.com.

What I dislike about Shopify Inbox is that managing a large number of conversations can sometimes become difficult because the organization and filtering options are fairly basic. We occasionally have to spend extra time finding older chats or tracking customer follow-ups.

The platform works well for everyday support, but the reporting and automation features are not as advanced as some dedicated customer service tools. AI reply suggestions are helpful, but I would like to see more customization and smarter automation for handling repetitive requests. Review collected by and hosted on G2.com.

I make custom made products so being able to quickly answer a potential customers questions quickly using shopify chat has massively improved our conversion rate. I can quickly answer using the app on my phone which is handy when Im working in my studio. Review collected by and hosted on G2.com.

I wish that the chat conversation could be attached to a customer order notes when the chat converts into an order. Review collected by and hosted on G2.com.

I like the notices for updates when something is expiring. My website doesn't go down at all. It was easy to setup the site and I haven't had the need to reach out to customer support as of yet and my site has been up for 3 years. Review collected by and hosted on G2.com.

It can be kinda of busy and all over the place. I wish I had training on how to add and move things around. Review collected by and hosted on G2.com.

Inbox makes it very easy to manage customer conversations on your website. We use it daily as our main chat widget. It was very easy to install into our website and it integrates well with Shopify. The customer support is 10/10, as the Shopify team is always there to help when needed. Review collected by and hosted on G2.com.

It no longer supports Messenger or Instagram messages. Review collected by and hosted on G2.com.

I absolutely love­ Shopify Inbox! One of the coolest things about it is how it e­xcels in customer communication. It's like having a pe­rsonal superhero dedicate­d to keeping you connecte­d with your customers. The seamle­ss user experie­nce and exceptional e­ngagement tools truly make it a winne­r in my eyes. Plus, it's incredibly use­r-friendly! Review collected by and hosted on G2.com.

Heres are my two dislikes about it :

Learning - The preliminary learning curve may be hard for the beginners. Switching through all of the features might make the effort to master.

Feature Overload- In few areas, the abundance of features can become overwhelming for users who're seeking out a extra streamlined or simplified communication answer. Review collected by and hosted on G2.com.

It has the facility to implement a chatbot to advise users and also generates remarketing with users who have left their cart full or abandoned, reminding them of their purchase and offering a special discount if so programmed, it is used to carry out targeted campaigns, etc. Review collected by and hosted on G2.com.

It could be applied to large bases since large campaigns such as cyber or events of this type do not fully cover Review collected by and hosted on G2.com.

The practicality of conversing with the visitors of my site, the ease of implementation, the high number of features because in this way the integration itself is not limited to just one feature and I don't need to look for other software for supplementation. Another feature I really liked was the customer support tool, I can even send discount coupons to my customer and order status. I am loving this software and use it frequently. Review collected by and hosted on G2.com.

I am constantly bombarded by people trying to sell me ads or resumes to help improve my site. I am just starting out and my budget is currently tight, so as soon as I tell one person, another takes their place. So my experience, to say the least, has been very annoying. I can't get any work done because I'm responding to text messages or emails about the subject in the Shopify inbox. The Shopify inbox, as I understand it, should be there for my customers, not for people selling or pushing their products or agendas on you. Review collected by and hosted on G2.com.

Being that I'm on the 5 dollar plan every month it beats out competitors with pricing. I also love the automations you can create. Was super easy to integrate and the rules can be used every day in different automated situations. I use this everyday

I haven't had to use customer support but Shopify in general has always been very fast and easy with getting back to me and answering my questions. Review collected by and hosted on G2.com.

User interface seems a little bland at first. But then you realize you don't want or need to much or it will complicate things. Review collected by and hosted on G2.com.

Shopify Inbox seamlessly integrates into my online store, enabling real-time customer chat. Its live customer information feature allows personalized interactions, including product recommendations and discounts. Review collected by and hosted on G2.com.

One drawback I've experienced with Shopify Inbox is its limited customization options for automated messages. While it offers automation, having more flexibility to tailor these messages to specific scenarios or customer interactions would enhance its effectiveness. Review collected by and hosted on G2.com.

The ability to link product and discounts from Shopify is handy. Clear messaging makes it easy to read back through previous emails.

Experience based off approx 15 chats per day. Review collected by and hosted on G2.com.

Zero reporting features. It auto-tags chats but then you can't do anything with those tags?

Regular cases of messages not being received by customers.

New message notifications often didn't come through meaning missed chats. Review collected by and hosted on G2.com.