When we have pipelines running in place along with our cloud infrastructure integration of service now helps to ideally and systematically capture changes in code, user erronds, changes, deployments and tickets. Review collected by and hosted on G2.com.

Filtering of tickets is a bit difficult with provided and and or statements to filter it can be made simple if the servicenow team decides it to be. Review collected by and hosted on G2.com.

Service now has more detailed set of transitions for a ticket id. Ease of integration for use with APIs. Review collected by and hosted on G2.com.

A lot fields to fill in order to approve the service now ticket. While we are doing a automation as part of our release process, we need only minimal values to change based on the deployment status on Target environments/servers. Hence, this was quite tedious as all fields needed to be filled in beforethe approval. Review collected by and hosted on G2.com.

Automating the ticket approval in the pipeline and metric, streams just bunch of cool features Review collected by and hosted on G2.com.

Certain data managenment kind of not best according to the industry, they lag and they have little issues Review collected by and hosted on G2.com.

Easy to use, manage and maintain. Helpful when working with multiple teams. Review collected by and hosted on G2.com.

Creation of various workgroups takes time and later for its approval\management. Review collected by and hosted on G2.com.

It is in providing a comprehensive platform that integrates various tools and processes, enabling streamlined collaboration between development and operations teams. Its shared workspace enhances visibility and facilitates effective communication, while its centralized environment simplifies the management of the entire DevOps lifecycle. Review collected by and hosted on G2.com.

Sometimes I have concerns about the cost associated with ServiceNow DevOps, as it may be perceived as expensive compared to other DevOps solutions in the market. The pricing structure may not be suitable for all budgets, especially for smaller organizations or those with limited resources. Additionally, additional costs may arise if customization or integration requirements go beyond the standard offerings. Review collected by and hosted on G2.com.

ServiceNow tool has been designed in a very user friendly manner. The UI is very simple and very easy to use. It also has the option to attach any kind of files which is not availabe in its other competitiors. One can easily track the milestones achieved whenever we raise a ServiceNow ticket. Review collected by and hosted on G2.com.

One thing which I personally dislike about ServiceNow is that whenever we start typing the comments and press enter by mistake, the same gets posted in the comments section. There should be a submit button, on clicking this button it should allow to post the comments. Review collected by and hosted on G2.com.

We can create tickets or requests on Service now, which will get routed directly to the special team to resolve the issue. Also, dashboards and reports are available on service now. Service now also provides the feature for the creation of customized depictions. It triggered a notification email if any ticket got assigned to us. We can track live SLA and ticket status. Review collected by and hosted on G2.com.

They need to improve their customer support service to resolve customer queries in minimal time so we can do our work on time. Also, their software is costly; hence many companies are not using it. Review collected by and hosted on G2.com.

Apart from the auto-populated ticket categorisation and sub-categorisation options, what I most like is its integration with mail server. This is so helpful. I have never seen any other tool which has the flexibility to update comments along with attachments via email. You simply write a comment or update via email. The ticketing tool accepts and updates it. I really like this feature. Review collected by and hosted on G2.com.

Sometimes I find difficulties to identify the correct ticket category. Some innovative feature can be implemented so that the system auto identifies the appropriate ticket category based on some key words typed in the ticket description. Review collected by and hosted on G2.com.

I recently had the opportunity to explore Service Now for releasing our application. I must say it has significantly helped us in the way we manage our software development and operation processes. Review collected by and hosted on G2.com.

While ServiceNow offers several useful features, It can be quite complex to navigate, especially for new users. The initial learning curve for the platform can be steep. requies a quite time to get familiar. Review collected by and hosted on G2.com.

It is a great tool to track incidents and has n number of options Review collected by and hosted on G2.com.

I dont have any such issues or any discomfort Review collected by and hosted on G2.com.