I really like to utilize Sendoso to help nurture existing relationships. I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis I don't know what the cost is, but I would be really sad if I were to lose this product. it truly makes a difference on a day to day basis Review collected by and hosted on G2.com.

The multi-factor authentication when you first log in Review collected by and hosted on G2.com.

I really like that I can schedule sendosos ahead of time which makes it easier to prospect in other time zones. I also like that I can see send history in our CRM Salesforce. I like the different options of gifts and dollar amounts that can be sent. Review collected by and hosted on G2.com.

When I schedule sends, I no longer get emails when someone opens the gift. I only get that email when I send a one off gift. Also, sometimes people tell me the gift went to their spam folder and i worry that happens a lot Review collected by and hosted on G2.com.

I love how easy it is to use. It also saves me a lot of time, I had to go through my marketing department to get merch, and now I just select what I need. I also love the variety of options that we have access to; it really helps me find the best gift/merch for my customers, so it feels a little bit more personalized. Review collected by and hosted on G2.com.

Maybe making it easier to find specific things, like merch. I had a hard time finding merch for my international customers, if we could have more options for my customers abroad (merch), that would make life easier. My workaround for this is to send myself merch and then I have to go to the post office and send it to my customer abroad. Review collected by and hosted on G2.com.

It is a gifting platform that does allow you to automate campaigns. Review collected by and hosted on G2.com.

We had a very frustrating experience with Sendoso and ultimately decided to cancel our contract.

Our organization used Sendoso not only for gift sending, but also for warehousing and shipping materials for events and marketing initiatives.

The platform is expensive, and the user experience is far more unintuitive than expected. Basic workflows and billing management were difficult to navigate, which was challenging for our whole team.

Customer support was one of the biggest issues. When problems came up, it was extremely difficult to get timely assistance. There were no direct phone numbers or clear escalation paths to speak with someone live when urgent issues occurred, which made resolution times feel unnecessarily long.

The final straw for us was the offboarding process. After deciding to cancel, it has taken over seven weeks just to get our inventory organized and the return process started, which has been disappointing and disruptive to our operations. Review collected by and hosted on G2.com.

I love the many avenues for sending 1:1 gifts - their marketplace (both physical gifts & e-gifts), Amazon. This means it's pretty rare that there is a gift that can't be sent. Review collected by and hosted on G2.com.

I wish I had a dedicated TSM or support person. Submitting tickets and going back and forth over email with a support person takes days to solve a problem that often could be figured out over a quick virtual meeting. Review collected by and hosted on G2.com.

The user interface is easy to navigate and there aren't too many steps required. I like using the Chrome plugin because it integrates well with Amazon where I send my gifts from. Performance wise, it runs smoothly, although I typically have to refresh my page after activating the Chrome plug in. It has allowed me to connect with more prospects and have a broader reach. Review collected by and hosted on G2.com.

I'm not sure if this is company dependent on our settings, but we're limited to some of the product categories we can send. I tried sending a shirt one time but it said that product wasn't able to send (maybe due to sizing) and same with food items. Although, I've found other gifts that work just as well. I have to refresh my page when activating the extension on Amazon. for the sending screen to pop up. This isn't too much of a hinderance but just a bit tedious to do every time I want to use the extension. Review collected by and hosted on G2.com.

I like how Sendoso allows me to incentivize clients and strengthen relationships by sending personalized gifts and celebrating milestones. The ability to streamline this process is relatively intuitive, making it easy to relate to people quickly. I love the customization options, like sending customizable messages that look professional with our branding. The feature that lets me send to multiple groups using an Excel sheet is handy, even though I think it could be more intuitive. The Amazon integration that widens my marketplace is another great feature. I also appreciate being able to navigate the marketplace relatively easily. Overall, it's pretty easy to set up, and I'd give it a 10 out of 10 for recommending it. Review collected by and hosted on G2.com.

I think that the filtering to find appropriate channels is a bit cumbersome. Having to select 'North America, United States' every time should be a default setting so that I don't see options for places like Switzerland or Brazil, where I don't have clients. I wish this was a saveable preference to reduce some clicks. I've mistakenly sent GIFs that are only available in regions where my clients aren't, but I was able to fix it quickly. It would be nice to have additional integrations beyond Amazon, like with Gong or another recording platform, to help pull out ideas and use AI to match them. Review collected by and hosted on G2.com.

I like that there's so many ways to send through Sendoso. You can use the link, send the email directly in Sendoso, or actually send something to deliver. There's a wide variety of options, which I find really useful especially when working with small customers, small businesses, and prelaunch start-ups. A simple DoorDash gift card goes a long way, and for higher-up enterprise prospects, I can send something nice that they can get delivered. I also like the tracker because it shows you who you sent it to, who's received it, and it helps track who opened it, who redeemed it, and who didn't. It gives some insight into what's working and what's not. The link usage is super helpful because I can tailor my emails to include that link saying something like, 'lunch is on me.' I like that you can take the card, insert the link into your own email, and also use the function to send the email from Sendoso, which sends separately. Lastly, setting up an account was pretty easy, which let me send funds and gifts to prospects quickly. Review collected by and hosted on G2.com.

I've used Sendoso from my own team, and they sent me a Sendoso for a spiff. I found the process to access it to be clunky. It seemed like a somewhat manual process just to get the card because I was having to try several times to access it. I had to download another app to be able to upload it. I think that could be improved, especially in terms of the user experience on the prospects' end. Review collected by and hosted on G2.com.

I like the level of support I receive from their team. They are very communicative when it comes to any issues with shipping or damaged products which inevitably happen with event shipping. I have a fantastic customer success manager who we meet with weekly to either strategize or talk through any hurdles we have. Review collected by and hosted on G2.com.

The only downside I've encountered is with the filter capabilities within the inventory. It's not a huge deal by any means but could be approved. The nice thing is once you make suggestions this gets passed to the team and they do work on improving the platform. Review collected by and hosted on G2.com.

It makes it easy to create personalized gifting and direct mail campaigns that help build stronger relationships with prospects and customers. I especially like the seamless integration with CRM and marketing automation platforms, the wide variety of gifting options, the global fulfillment capabilities, and the detailed reporting, which makes it easier to measure campaign effectiveness and ROI. Review collected by and hosted on G2.com.

Certain gifting options may not be available in every region, and setting up campaigns for highly customized programs can require additional planning. I’d also like to see more flexibility in the reporting dashboards, along with greater customization options for notifications and approvals. Review collected by and hosted on G2.com.