I really value having access to customer support and the Crossfire EDI portal. It's not just useful for creating SSCC shipping labels but also for mapping new orders to customer entries in our inventory management system. Review collected by and hosted on G2.com.

The user interface for the SSCC shipping label configuration could be improved. The UI is lacking contrast, as the details for each carton are displayed on a similar color to the background, making it difficult to see each section clearly. Also, some of the fields are not uniformly aligned, causing their position to change depending on the length of the text beside them. It would be better to lock them into columns that can be dragged and hide text where required. Review collected by and hosted on G2.com.

Excellent customer support. Ability to contact support and get personal response from an actual person. Review collected by and hosted on G2.com.

Would like ability to edit default warehouse mapping (Unleashed Inventory) from within Crossfire. This is probably something very specific to the integration with Unleashed., Review collected by and hosted on G2.com.

I use Crossfire for integrations with customers and carriers, and I really value the variety of integration types it supports and the standardization to our endpoints. Its expertise and technical knowledge on integration standards, especially in transport, is something I like a lot. Crossfire typically offers a good mix of capability to enhance and enrich files and data we receive. It allows us to integrate where it would either require significant development in-house or would be rejected, giving us the opportunity to work with more customers and grow quicker. The initial setup of Crossfire was very easy and quick. Review collected by and hosted on G2.com.

Three areas come to mind; 1. lead time is terrible often 6+ weeks, 2. Up time and disruptions, observationally they seem a little too common and notification is not fantastic, 3. support could use some work as they don't respond particularly well. Review collected by and hosted on G2.com.

It provides us with a reliable way to exchange EDI messages with our trading partner. The translation between formats, such as EDIFACT and XML, is smooth and straightforward. Faster turnaround for POs, ASNs and Invoices. Onboarding is straightforward, and the support team is reliable and easy to work with. They respond quickly and help resolve issues without delay. Review collected by and hosted on G2.com.

Dependency on vendor support as many issues require Crossfire intervention rather than being solved internally. Review collected by and hosted on G2.com.

Crossfire is great as it pushes orders through rather than having to type every order and it is very accurate. Review collected by and hosted on G2.com.

There hasn't been anything thus far that we dislike. Review collected by and hosted on G2.com.

The support team is helpful and responsive Review collected by and hosted on G2.com.

Some aspects of the website are difficult to navigate Review collected by and hosted on G2.com.

Patty is super responsive, knowledgeable and easy to work with Review collected by and hosted on G2.com.

I dont work closely across the platform to note something - all of my workings are via Patty. Review collected by and hosted on G2.com.

Seemless integration, easy to fix problems, outstanding customer services and help. Review collected by and hosted on G2.com.

The price (no) absolutely nothing, its great. Review collected by and hosted on G2.com.

Their portal is so easy to use and their staff are really responsive and helpful. Review collected by and hosted on G2.com.

There are cheper alternatives for the same result. Review collected by and hosted on G2.com.