--- title: Salesforce Heroku Reviews meta\_title: 'Salesforce Heroku Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 148 reviews by the users' company size, role or industry to find out how Salesforce Heroku works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 148 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Salesforce Heroku Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Salesforce Heroku, enjoying its straightforward setup and management capabilities. [(2 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383186&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Heroku, streamlining tasks like file processing and real-time synchronization. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383195&qs=pros-and-cons#reviews) Users appreciate the **robust customer support** of Salesforce Heroku, enhancing their development experience significantly. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=1910793&qs=pros-and-cons#reviews) Users appreciate the **deployment ease** of Salesforce Heroku, making it simple to start and scale projects effortlessly. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2424574&qs=pros-and-cons#reviews) Users value the **flexibility** of Salesforce Heroku, as it supports multiple programming languages for diverse development teams. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=1910714&qs=pros-and-cons#reviews) Users face **poor customer support** , particularly regarding billing issues and account deletions that lack clear communication and recovery options. [(2 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383208&qs=pros-and-cons#reviews) Users face **authentication issues** with Salesforce Heroku due to login problems triggered by IP changes. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2343955&qs=pros-and-cons#reviews) Users report **difficult debugging** experiences with Salesforce Heroku, finding it challenging to resolve issues effectively. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383221&qs=pros-and-cons#reviews) Users express concern over **downtime issues** due to severe account deletion policies and lack of recovery options. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2424583&qs=pros-and-cons#reviews) Users express frustration with **email notification issues** , risking unexpected account deletions and lack of recovery options. [(1 mentions)](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2424589&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce Heroku ##### 1. Ease of Use Users appreciate the **ease of use** of Salesforce Heroku, enjoying its straightforward setup and management capabilities. [ See 2 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383186&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 0.0/5 "Missed one payment → entire account deleted" What do you like about Salesforce Heroku? The platform itself is easy to get started with, has a clean developer experience, and abstracts away much of the infrastructure complexity. Deploymen ![Manjunath V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manjunath V.") MV Manjunath V. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Automation, But Needs Better Support and Debugging" What do you like about Salesforce Heroku? Heroku has enabled us to automate our file processing tasks, such as running the unzip process for RFP case attachments directly on the platform. It h ##### 2. Automation Users value the **automation capabilities** of Heroku, streamlining tasks like file processing and real-time synchronization. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383195&qs=pros-and-cons#reviews) See Related User Reviews ![Manjunath V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manjunath V.") MV Manjunath V. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Automation, But Needs Better Support and Debugging" What do you like about Salesforce Heroku? Heroku has enabled us to automate our file processing tasks, such as running the unzip process for RFP case attachments directly on the platform. It h ##### 3. Customer Support Users appreciate the **robust customer support** of Salesforce Heroku, enhancing their development experience significantly. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=1910793&qs=pros-and-cons#reviews) See Related User Reviews ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 4.0/5 "Salesforce Heroku allows to build, run and operate applications entirely in the cloud." What do you like about Salesforce Heroku? Salesforce Heroku has many best things •It supports multiple programming languages making it flexible for various development teams. •Heroku suppor ##### 4. Deployment Ease Users appreciate the **deployment ease** of Salesforce Heroku, making it simple to start and scale projects effortlessly. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2424574&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 0.0/5 "Missed one payment → entire account deleted" What do you like about Salesforce Heroku? The platform itself is easy to get started with, has a clean developer experience, and abstracts away much of the infrastructure complexity. Deploymen ##### 5. Flexibility Users value the **flexibility** of Salesforce Heroku, as it supports multiple programming languages for diverse development teams. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=1910714&qs=pros-and-cons#reviews) See Related User Reviews ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Mid-Market (51-1000 emp.) 4.0/5 "Salesforce Heroku allows to build, run and operate applications entirely in the cloud." What do you like about Salesforce Heroku? Salesforce Heroku has many best things •It supports multiple programming languages making it flexible for various development teams. •Heroku suppor ### 5 Cons or Disadvantages of Salesforce Heroku ##### 1. Poor Customer Support Users face **poor customer support** , particularly regarding billing issues and account deletions that lack clear communication and recovery options. [ See 2 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383208&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 0.0/5 "Missed one payment → entire account deleted" What do you dislike about Salesforce Heroku? The way Heroku handles billing issues and account deletion is unacceptable. Missing a payment — even unintentionally — can lead to permanent deletion ![Manjunath V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manjunath V.") MV Manjunath V. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Automation, But Needs Better Support and Debugging" What do you dislike about Salesforce Heroku? Cost and support was very pathetic. Debugging to be improved. ##### 2. Authentication Issues Users face **authentication issues** with Salesforce Heroku due to login problems triggered by IP changes. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2343955&qs=pros-and-cons#reviews) See Related User Reviews WN Wajih N. Enterprise (\> 1000 emp.) 4.0/5 "Heroku Simplifies Event Log Downloads but Has Login Issues with IP Changes" What do you dislike about Salesforce Heroku? It sometimes gives issues with login bcoz of ip changes ##### 3. Difficult Debugging Users report **difficult debugging** experiences with Salesforce Heroku, finding it challenging to resolve issues effectively. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383221&qs=pros-and-cons#reviews) See Related User Reviews ![Manjunath V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manjunath V.") MV Manjunath V. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Automation, But Needs Better Support and Debugging" What do you dislike about Salesforce Heroku? Cost and support was very pathetic. Debugging to be improved. ##### 4. Downtime Issues Users express concern over **downtime issues** due to severe account deletion policies and lack of recovery options. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2424583&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 0.0/5 "Missed one payment → entire account deleted" What do you dislike about Salesforce Heroku? The way Heroku handles billing issues and account deletion is unacceptable. Missing a payment — even unintentionally — can lead to permanent deletion ##### 5. Email Issues Users express frustration with **email notification issues** , risking unexpected account deletions and lack of recovery options. [ See 1 mentions ](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2424589&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 0.0/5 "Missed one payment → entire account deleted" What do you dislike about Salesforce Heroku? The way Heroku handles billing issues and account deletion is unacceptable. Missing a payment — even unintentionally — can lead to permanent deletion ## Top-Rated Alternatives [ ![AWS Lambda](https://images.g2crowd.com/uploads/product/hd_favicon/1528476482/aws-lambda.svg "AWS Lambda") AWS Lambda 4.6/5(1,051) ](https://www.g2.com/products/aws-lambda/reviews) [ ![DigitalOcean](https://images.g2crowd.com/uploads/product/hd_favicon/6028813119dc32d698afd6e25ff33d5b/digitalocean.svg "DigitalOcean") DigitalOcean 4.6/5(756) ](https://www.g2.com/products/digitalocean/reviews) [ ![Google App Engine](https://images.g2crowd.com/uploads/product/hd_favicon/b2d88b067230ff34b2d848af5e8f64d5/google-app-engine.svg "Google App Engine") Google App Engine 4.1/5(216) ](https://www.g2.com/products/google-app-engine/reviews) [ View All Alternatives ](https://www.g2.com/products/salesforce-heroku/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 3/29/2026 "Fast, Effortless Deployments with Salesforce Heroku’s Seamless Scalability" 5/5 What do you like best about Salesforce Heroku? Salesforce Heroku makes application deployment incredibly simple and fast, with seamless scalability and minimal infrastructure management. Its deep integration with Salesforce, intuitive dashboard, and automated scaling streamline development, while excellent onboarding and documentation make setup effortless even for new users. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? While Salesforce Heroku is powerful, its pricing can become expensive as applications scale, especially with multiple dynos and add‑ons. The dashboard performance occasionally lags when managing large deployments, and deeper analytics or cost‑optimization insights would make it more efficient for enterprise users. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? We previously struggled with slow and complex application deployments that required constant infrastructure management. Salesforce Heroku solved this by providing a fully managed, scalable platform that lets us deploy and scale apps within minutes. It has significantly reduced our DevOps overhead, improved release speed by nearly 60%, and allowed our team to focus more on innovation and product improvements instead of server maintenance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. product owner Small-Business (50 or fewer emp.) 12/31/2025 "Missed one payment → entire account deleted" 0/5 What do you like best about Salesforce Heroku? The platform itself is easy to get started with, has a clean developer experience, and abstracts away much of the infrastructure complexity. Deployment and scaling are straightforward, especially for small projects. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? The way Heroku handles billing issues and account deletion is unacceptable. Missing a payment — even unintentionally — can lead to permanent deletion of the entire account and all applications. Notifications are sent only via email, which can easily end up in spam, with no in-product warnings, no dashboard alerts, and no explicit confirmation before irreversible deletion. There is no recovery path, no backup option, and no meaningful escalation process once deletion happens. This creates a serious risk for any production or business-critical workload. Even if users take responsibility for a missed payment, the lack of safeguards and proportional response makes the platform unreliable from a risk-management perspective. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? Salesforce Heroku helps reduce infrastructure complexity by offering an easy way to deploy and run applications without managing servers. It can be useful for quick prototyping and smaller projects where speed and simplicity matter. However, this convenience comes at the cost of limited transparency and control. Critical operational aspects like billing enforcement, account lifecycle, and data retention are handled in a very rigid way, which can create serious risk for production use. The platform solves deployment problems well, but does not provide enough safeguards when something goes wrong. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/20/2026 "Easy MVP Deployments, but Arbitrary Limits and Steep Upgrade Costs" 0.5/5 What do you like best about Salesforce Heroku? It's super easy to quickly deploy web apps and get an MVP up and running. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? Heroku likes forcing arbitrary limits on certain features and caps capacity way lower than other providers. Heroku offers really cheap plans to hook users, but then quickly charges 5x the price of compute on each subsequent upgrade. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? Web hosting and full app platform Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Manjunath V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manjunath V.") MV Manjunath V. Asst Delivery Manager Enterprise (\> 1000 emp.) 11/25/2025 "Efficient Automation, But Needs Better Support and Debugging" 3.5/5 What do you like best about Salesforce Heroku? Heroku has enabled us to automate our file processing tasks, such as running the unzip process for RFP case attachments directly on the platform. It has also made it easier to manage real-time synchronization of the contents within those zip files. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? Cost and support was very pathetic. Debugging to be improved. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? Heroku helped us to automate file processing with unzip process for case attachments reducing manual efforts and also real time sync of when ever files are unziped Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Ninon A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ninon A.") NA Ninon A. Salesforce consultant Small-Business (50 or fewer emp.) 10/16/2025 "Heroku Is Robust but Lacks Learning Resources" 2.5/5 What do you like best about Salesforce Heroku? Heroku is a super robust way to leverage your current implementation Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? I guess that something that is definitely missing is more way for learning and gaining knowledge Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? Leverage the current integration and platform Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WN Wajih N. Admin Enterprise (\> 1000 emp.) 10/15/2025 "Heroku Simplifies Event Log Downloads but Has Login Issues with IP Changes" 4/5 What do you like best about Salesforce Heroku? Heruku helped us with event logs downloads. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? It sometimes gives issues with login bcoz of ip changes Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? It helps us with downloading event logs Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Narender P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narender P.") NP Narender P. Quality Analyst Mid-Market (51-1000 emp.) 11/4/2024 "Salesforce Heroku allows to build, run and operate applications entirely in the cloud." 4/5 What do you like best about Salesforce Heroku? Salesforce Heroku has many best things •It supports multiple programming languages making it flexible for various development teams. •Heroku supports high security which helps the users to trust with no second thought. •With the built-in tools Heroku help us to develop applications very quickly. •Has strong community support making the learners more confident. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? While Heroku is a great tool for small and medium applications, managing the large and complex applications may require additional stratergy and architecture. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? •Many applications fail to handle traffic spike but Heroku's scalable architecture allows applications to automatically scale resources based on demand, ensures consistent performance even in the peak times. •Heroku provides robust security and compliance protocols, which gives peace of mind for business operating in regualted industries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anjuman .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjuman .") A Anjuman . Data Scientist Mid-Market (51-1000 emp.) 11/19/2023 "Accesible and Versatile Solution for deploying an application" 5/5 What do you like best about Salesforce Heroku? I have been using Heroku for deploying one of the new venture products for english language tutoring. The thing I like about Heroku is that it can support many languages at the same time. It uses Ubuntu in the underlying OS which makes installing packages quite easy. We haven't needed to use customer support as of now because the documentation of Heroku is helpful and it solves most of issues. It is easily handling our 7 million user base and more than 50 thousand test takers quite easily. It is easily integrable wih all packages. We are using it daily for our development. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? I don't like that it doesn't have enough analytics for the SQL database hosted on its server. It becomes difficult to do job query optimisation when we are making the calls on the database Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? Heroku is the primary software we use for deploying our main application. It's API is lightweight which makes it super-easy for our team of developers to deploy the fix and changes on the main branch. It also supports a perfectly useful database for postgres setup which can be optmised to the number of users we need. Review collected by and hosted on G2.com. Show More 11/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Niklas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niklas W.") NW Niklas W. Senior Project Manager Mid-Market (51-1000 emp.) 11/5/2023 "Great, efficient and simple PaaS solution for hosting complete web applications." 4.5/5 What do you like best about Salesforce Heroku? Heroku is a PaaS solution for full-stack apps, which means that frontend, backend, and databases may all be deployed on the platform, which most other platforms, such as Netlify and Vercel, do not support. Salesforce Heroku enables us to build bespoke apps with high performance, seamless integration, and low latency. All connectors function via event bus integration, allowing Heroku applications to produce events on our Salesforce platform. Another point in favor of this software is its support team, they always do a good job. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? Apps may go to sleep if there is no user engagement for a lengthy period of time, and dealing with Salesforce Heroku has a high learning curve. Experience is required to select which connection to utilize to translate our Salesforce object fields to the table and how to monitor its activity. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? Heroku makes it simple for me to swiftly launch my professional full-stack apps by providing readily configurable PaaS solutions, and unlike AWS, I don't have to worry about exorbitant expenses due to complicated design. Through its inbuilt data connections, we can simply combine both internal Salesforce applications and external third-party apps. We can also use Heroku to generate Lightning web components and perform Apex HTTP requests asynchronously. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Emeka O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emeka O.") EO Emeka O. Founder Small-Business (50 or fewer emp.) 1/2/2024 "Simple to use and works amazingly great!" 5/5 What do you like best about Salesforce Heroku? Salesforce Heroku is a PaaS platform that I have grown to appreciate. It stands out for its simplicity in setting up, deploying code, and overall management. In contrast to AWS, GCP, or Azure, where the onus is on me to configure and oversee everything, Heroku streamlines the process. As a software developer with limited devOps experience, Heroku has become my preferred tool for managing server infrastructure. Review collected by and hosted on G2.com. What do you dislike about Salesforce Heroku? It is expensive and has many paid add-ons. Review collected by and hosted on G2.com. What problems is Salesforce Heroku solving and how is that benefiting you? I use it to deploy the backend services of my applications. I currently have more than 10 web services running on Salesforce Heroku Review collected by and hosted on G2.com. 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