G2

Verified User in Events Services

Small-Business (50 or fewer emp.)

10/24/2024

"A great platform for small and large/dynamic events that support all audiences."

5/5

What do you like best about RingCentral Events?

I really appreciate the different "rooms" that are incorporated in the platform. It truly breaks down the in-person conference feel and puts it in a virtual space that is more accessible for people across the globe. I also very much appreciate the team, behind RingCentral... from the engineering team that quickly responds to outages, to the CSMs and the customer support channel that helps with one off questions AND the team that listens to our feedback and implements new features.

The platform is easy to integrate with other CRMs and seems to be fairly easy for the attendee to navigate - even those that aren't as tech savvy.

I use this platform frequently - almost a daily basis. So, to have something that is easy to implement and navigate as an admin or a user, is crucial! Review collected by and hosted on G2.com.

What do you dislike about RingCentral Events?

One challenge that is hard for me and other attendees is, it is so bandwidth heavy that attendees can have challenges joining sessions or networking that involve sharing their audio and video. There may not be much you can do about that, but it is often a challenge with some clients.

I wish more people (not admin) but on the events team had more flexibility and visibility to some of the features. I.e. the Q&A, pinning certain chats, or sending broadcast announcements. It would be nice to have a "co-host" role or a lesser role than an admin that you can give on a case by case basis, so they can participate and control the environment a bit more. Review collected by and hosted on G2.com.

What problems is RingCentral Events solving and how is that benefiting you?

There are several areas that RCE has solved problems in the virtual event space. It is nice that it is SSO and that we can control certain registrations/register for others. It is nice that networking, concurrent sessions, and expo booths can all be in one space. AND it is extremely helpful that it has interactive components like polls, chat, and the ability to integrate other services to engage the audience. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Events

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Thank you for sharing an in-depth look at your experience with RingCentral Events! We are thrilled to hear that the platform's flexibility and features—like the rooms functionality, networking options, and integration with CRMs—support the dynamic needs of your events and make global accessibility easier. It is fantastic that our engineering and support teams are helpful and responsive whenever you need them. We value your feedback on bandwidth requirements and feature visibility, particularly around expanded roles. These insights help us continually improve, and we will be sure to share them internally.

Please reference this review and email the Review Team directly at review@ringcentral.com if you are interested in sharing more about your experience; we would love to learn more from you.

We appreciate you being a loyal RingCentral customer!