1st - amazing Leader and TEAM.

For us the main thing is keeping an eye on what's being said about the school online. A lot of it happens in places we'd never catch ourselves – students posting on TikTok or in local Facebook groups, parents discussing things in their own chats. Repsense picks up mentions even when the school isn't tagged or named directly, so we actually see things we used to completely miss. Review collected by and hosted on G2.com.

Built for bigger organisations, defence, big companies, so there's a fair amount in there we don't really use as a school. Took us a little while to work out which parts are actually relevant for us and just ignore the rest. Review collected by and hosted on G2.com.

For me, the best part is being able to catch things early. It picks up narratives while they’re still small, so we get a heads-up before anything actually blows up. Having TV, online, and social all in one place also saves us a lot of time—before, we were jumping between a few different tools and stitching everything together ourselves, which took forever. And when something does start spreading, we can usually see where it came from and who’s behind it. Review collected by and hosted on G2.com.

The alerts were a bit much at the start. For the first couple of weeks, we got far more than we needed, and we had to sit down and narrow things down before it finally felt clean and manageable. It wasn’t a dealbreaker, but it’s not something you can just switch on and forget from day one. Review collected by and hosted on G2.com.

The best thing about this tool is the video monitoring. For some of our clients it is very important to be able to see various kinds of mentions, where they are not mentioned by name, but their logo is still visible in the picture or video. Additionally, the monitoring of Facebook groups. A lot of useful information can be gathered from there that is not visible elsewhere. Review collected by and hosted on G2.com.

There is a bit of a learning curve at the start. The platform is powerful and there are a lot of features, so it takes some time to get comfortable with everything and understand how to set up monitoring properly. Once you get the hang of it, it is fine, but I would not call it something you can pick up in five minutes. Onboarding new team members takes a little patience. Review collected by and hosted on G2.com.

Helps our team collect data for analysis. The option to download the raw data, to play with on our end is great. We essentially usee it as an automated scraping tool for information tjat is relevant to us. The page that shows suspicious mentions or mentions of illicit activities also helps with day-to-day work. Review collected by and hosted on G2.com.

It would be great if they introduced a smaller plan that is for raw data only. As we do not need the graphs that Repsense itself creates since we do our own from the raw data. Not a dealbreaker but would be a nice option to have. Review collected by and hosted on G2.com.

Everything is in one place. Social, press and most importantly video. The service is top notch - whenever there is a interface update we receive an email or a call. If we run into issues we can rely on them to reply fast and fix the problem. Review collected by and hosted on G2.com.

Not really a minus, but they could add some more social platforms to their monitoring list (i.e. discord, snapchat, threads, vk) Review collected by and hosted on G2.com.

It gives us competetive intelligence. Whenever a competitor has a new launch or an executive interview, we can see public reactions which help our team to prepare for conversations with potential partners. Public complaints about fees can also be useful when trying to win over a client. We especially like the feature that shows a map of the mentions, which helps us see which regions are ripening for expansion. Review collected by and hosted on G2.com.

The direct ROI is not instantly visible. The tool helps us make data based decisions but it takes time before you can clearly show management that the tools pays for itself. KPIs may need to be adjusted to make better measurements. Review collected by and hosted on G2.com.

We like the alerts function. In a portfolio company the risk usually shows up online first - a rumour, an unhappy customer base, a competitor pushing something, and long before it hits the numbers. Repsense catches that across different platforms and media. We've used it in due diligence too, to get a read on a target that isn't just the polished version. Review collected by and hosted on G2.com.

It's clearly built with a lot of depth and some of it we just don't use, we're not a comms team running daily monitoring. Review collected by and hosted on G2.com.

Makes our daily tasks easier. Whenever there are new regulations or info about proposed laws, we can see it instantly instead of needing to look for it manually. Helps us to track our reputation as well, as it is an important factor in our industry Review collected by and hosted on G2.com.

Speed of setup. Takes a few weeks to implement and then a few more for colleagues to start using it effectively. Review collected by and hosted on G2.com.

What I appreciate most is the monitoring of social media posts from ourselves and our competitors. We can go and check what works and what doesn't, and then use that data to decide what direction our own communication will take. Working in my industry, it is very important to create an image that your clients can trust. It is also great that I can check the relevant info not only on computer, but on my phone when I am on the way. Review collected by and hosted on G2.com.

As the platform collects a lot of data and offers many dashboards, there is definitely a learning curve if you have never used a similar tool before. Review collected by and hosted on G2.com.

The ability to detect a crisis before it goes viral. In our line of work it is very important to notice issues quick and to reply to them A.S.A.P.

I am also a huge fan of the yearly reports that they send out to us. Review collected by and hosted on G2.com.

The implementation of a word cloud function would be incredibly welcome. Additionally, I'd like if there was more customizability that could be done from the user's side. Not in the sense of filters, but things like being able to change colors or move graphs around to change their positions. Review collected by and hosted on G2.com.