G2

Aarthi S.

Associate director: Product Marketing but now into founder's office driving strategic initiatives

Mid-Market (51-1000 emp.)

1/24/2025

"Best Support and Help Out There!"

5/5

What do you like best about Product Fruits?

Awesome support, instant trouble shooting, friendly customer success and help desk people catering to my requests all day long in terms of creating content and flows using product fruits. Review collected by and hosted on G2.com.

What do you dislike about Product Fruits?

You would be surprised if I say, nothing. Because, they are that good with what they are bringing out. They have solved all my issues. I am expecting that they create product fruits to mail notifications directly just like how appcues does. Review collected by and hosted on G2.com.

What problems is Product Fruits solving and how is that benefiting you?

Problems before Product Fruits: We had appcues but then, it was tough to adopt and less user friendly. Plus, integrations with hubspot on appcues was costly whereas Product fruits had an inbuilt integration as a part of the boost tier at a fraction of the cost. Platform authentication based whitelabeled knowledgebase, AI-based content creation, life ring button for hosting all the documents, feedback etc was a plus. Product fruits literally replaced 3 tools in our tech stack viz appcues, userback and freshdesk/zoho knowledgebase. Plus everything was seamless that there was very little intervention required from my tech teams. The tool is so good that, we send all the user messaging, launches, important information, surveys, onboarding pop ups etc. using product fruits. Infact, the knowledgebase adoption has increased as it all gets well positioned within the life ring button and is pretty accessible for the customer in an eye catchy manner. We also have a help menu on our platform but since we now have product fruits, we are now removing that. Review collected by and hosted on G2.com.