PrimePay Testimonials

"PrimePay has the best customer support. Anytime I have a question or concern, I call customer support and I am given an answer same day. PrimePay also has so many new features making things easier on the HR side. PrimePay has step by step documents so you can train any of your staff. The website is easy to use and easy to implement with new or current staff. We use PrimePay daily and our staff..."

"Thier prompt response. Great customer service."

"The onboarding was superb- the representative asked the right questions, listened, and applied exactly what we needed."

"Dawn Carpenter is the very best support of all the services we use. When I have direct access to a dedicated provider such as Dawn, the entire background story of the issue is not required due to the history that exists, and the problem can be addressed much more expeditiously, than when my call is collected by staff support that is not familiar with our company."

"I appreciate the self service option for our employees as it takes the lift off of the HR team to do the tasks that employees can now do themselves. The customization of fields and integrations with other programs has worked so well and allowed us to have a seamless end to end process. We also were able to affect retention by offering benefits such as earned wage access allowing employees to..."

"We switched from a top name company to PrimePay and have had nothing but success and time saving on bi-weekly payroll."

"The web page is easy an practical to use. I appreciate that it is easy to use, makes my job easier, makes my job easier. Its the first time I work with this system."

"PrimePay helps save me time with automation features and keeps the organization compliant. The system is easy and cost-effective while keeping it simple and streamlining for HR."

"They can handle all the stress that comes along with payroll. Response time is immediate and professional."

"The Customer Service is excellent!The reports are easy to read"

"The online payroll processing provides the option for us to be as involved as we want to be"

"The PrimePay portal was easy to learn and even easier to use on a regular basis. But the best part of PrimePay is the people. You will always have someone to support you if you need to ask questions or have changes to your payroll. I wouldn't even consider another platform."

"The payroll platform is super easy and user friendly to use. Whatever I don't understand, I always call their customer service number for help and they are so nice it feels like I am talking to my best friend that loves me. I know this sounds crazy, but I swear I would be heartbroken if they ever went out of business. Primepay, keep up the good work!"

"Its Price and ease of performing our payroll processing."

"Primepay is a relatively easy-to-use program. Payroll is a breeze with Primepay, and setting up new employees is quick and easy. Employees can easily access all their payroll information. Primepay makes tax season easier by sending out 1099s and creating tax packages containing all the necessary information. Primepay support is very helpful."

"They have useful tools and everything I need to process payroll, including a very accessible and helpful customer service support team. I am very satisfied with the solutions I receive from Prime Pay. It makes my job so much easier!"

"PrimePay's interface is very intuitive. It's an easy to learn system while still being robust enough to meet our needs. We have found that other platforms are not nearly as user friendly."

"Their knowledge of payroll, my states' laws regarding payroll and having one customer service rep to work with."

"PrimePay has a great UX and customer service"

"My favorite this is the ability to easily contact a representative when help is needed. They are knowledgable and quick to offer advice or help me thorugh needed changes."