The agenda interface facilitates the planning of work orders in an organized and centralized manner. The adaptability of the system regarding integrations has helped us in defining internal processes. In terms of performance, we have experienced small "gaps" of dysfunctionality due to system updates. Regarding return on investment, the tool has helped us significantly reduce planning errors. The support has been helpful in resolving procedural issues, not system configuration problems. We have not yet used the AI functionalities, but we believe it is a very useful feature for the objectivity of the information. Review collected by and hosted on G2.com.

The lack of webhooks for SLA measurement. Low resolution of requirements in the configuration. They do not have notifications of future updates. Review collected by and hosted on G2.com.

It’s easy to use, and it keeps records and information about assets, along with documentation of the work done at sites and clear visuals of each technician’s workload. The workload view can be displayed by day, week, or month. Review collected by and hosted on G2.com.

I’m part of the team that introduced this app to the company, so I’m really happy with what we’ve been working on and how smooth the transition has been. I don’t have anything I dislike about it—overall, it’s a great app. Review collected by and hosted on G2.com.

I like how easy it is to create different forms and for the technicians to fill them out from the application, with everything being recorded. The interface is easy to read; although there are still aspects to improve, overall it is intuitive (its planning is simple). Its connection with Business Central is good (it allows me to keep track of which services have not yet been billed along with the service prices), but we only link the orders that we need to bill, as those that are not billable would remain active, creating noise in the data. The support service is very good, Gabriel has helped me whenever we have problems, questions, or ideas for improving the interface. Review collected by and hosted on G2.com.

When viewing the weekly schedule in columns, it is noticeable how long the intervention has been open over the days. However, I believe it should only be shown on the days when the technician reported activities, to avoid the confusion that the technician is still at the client's site.

Additionally, when an intervention is reopened, its visibility on the original day disappears. It should remain visible on that date as well to avoid confusion.

Notes should be able to be deleted.

When planning, we have a custom field with the serial number of the machines, but it does not appear when planning, so if the client has two identical machines but with different serial numbers, we cannot see it until we are about to plan, and the machine cannot be changed from there, so we have to delete and recreate it.

In Business Central, we have the client's billing email, however, even if we delete it in Praxedo, they still receive the planning and report emails. They should only be sent to the emails that are in Praxedo, not to those that were deleted but remain in Business Central.

In the Latest intervention requests for each client and machine, it should default to the last year, to make the search process faster.

Make the machine visible before entering each intervention, more than the address. Review collected by and hosted on G2.com.

First and foremost, I’d highlight the traceability of operations. When a work order is opened, we can see exactly when it’s executed and when it’s closed; and if it hasn’t been resolved, we can understand why. In that sense, we’ve gained a great deal of visibility and control. It’s much easier to track every job and quickly understand the status of ongoing work orders.

With Praxedo, we’ve also improved the quality of our service. Because we can schedule appointments more precisely, customers know when the technician will arrive, which helps them plan ahead when their presence is required.

Traceability: Job tracking is comprehensive and practical.

Functionality: It simplifies field operations and improves efficiency. Review collected by and hosted on G2.com.

Praxedo seems designed almost exclusively for field work with mobile technicians. If a company also handles internal repairs or maintenance at a fixed facility, adapting Praxedo’s workflows to a more static, on-site environment can become fairly complicated. Review collected by and hosted on G2.com.

What I like most about Praxedo is the ease of use, the versatility with which you can remove and add fields to create forms, and that it is cloud-based, allowing you to access it from anywhere in the world without losing information. Review collected by and hosted on G2.com.

The only drawback I would mention is that we can't customize certain things that would interest us as a company. But I understand that in the end, it's not a custom application. Although it's true that every so often they update it, and with the improvements, they usually cover almost all the needs. Review collected by and hosted on G2.com.

I like Praxedo because it is very easy to use and highly visual. After so many years of using paper-based processes, I was concerned that adapting to a new digital system would be difficult, but I am very happy with the transition. It has been much easier that I expected. The way the schedule is displayed makes it easy to visualize daily, weekly and even monthly activities, as well as see where the technicians are located. It also makes record-keeping much more efficient. The team responsible for setting up the system mentioned that the implementation process was quite easy and straightforward. Overall, the platform is very intuitive, and the training we received was excellent. Review collected by and hosted on G2.com.

I do not dislike anything but I would like Praxedo to develop the possibility of integrating with Sage. Review collected by and hosted on G2.com.

Super easy to work with. We use it Stand-Allone, so no Integrations to other Software. Greate and easy UI, ultra fast performance and okay price.

Perfect onboarding, always nice and helpful experiences with everybody I came in touch with.

We don´t use any AI-Features. But maybe we will explore something that fits in our workflow later on. Review collected by and hosted on G2.com.

I work in the office and as an technichian - so I need two licences. The price per licence is very okay - but if one man needs two? That´s getting expensive very fast... Review collected by and hosted on G2.com.

I mainly use Praxedo for data analysis in Power BI and find the export functions to Excel very helpful. It provides me with a good overview of the currently scheduled technician assignments and the workload in the team. I appreciate the intuitive menu navigation and overview, which allows me to schedule details for the respective appointments with little effort. We have also created an automated interface to our CRM, and the platform runs stably. So far, we have not experienced any major operational disruptions. Initially, the automation via the interface was very time-consuming, but we were able to work closely with the Praxedo team and received timely feedback on our inquiries. Overall, Praxedo has helped us reduce internal manual efforts and increase connection numbers, which has worked very well. Review collected by and hosted on G2.com.

A dashboard that can be customized individually would be desirable. We are currently implementing this through Power BI. Review collected by and hosted on G2.com.

The intuitive user interface and the individual design of each checklist. One gets a very good overview of individual tasks and remains very flexible. We use Praxedo in service, in-house as well as directly with the customer. This allows us to cover multiple areas of activity for the respective technicians. Also, very good support helps us to continuously develop topics further. Review collected by and hosted on G2.com.

There are few major issues that can be improved. Often, the devil is in the details, which are more individual than system-related problems. For example, if the individual tasks of the technicians are not completed immediately, a backlog accumulates in their workload until completion. Review collected by and hosted on G2.com.

The ease of use and flexibility. The intuitive interface makes scheduling and managing field service operations simple, while the mobile app allows technicians to access and update information in real time. It helps improve efficiency, communication, and overall service quality. Review collected by and hosted on G2.com.

One aspect that could be improved is the level of customization in certain workflows and reports. While Praxedo offers many useful features, some configurations can be complex and may require additional time to set up. Occasionally, the interface can feel less intuitive when managing more advanced functions. Review collected by and hosted on G2.com.