Openforce Reviews (18)

Reviews

Openforce Reviews (18)

4.7
18 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and responsive customer service, highlighting how it simplifies onboarding and document management. Many appreciate the straightforward interface that allows for quick access to necessary features, although some note that the system can be slow at times, particularly during document uploads.

Pros & Cons

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Gary C.
Mid-Market (51-1000 emp.)
"The good and the bad"
3.5/5
What do you like best about Openforce?

The fact that they are always updating and trying to make things easier and better to make me more productive Review collected by and hosted on G2.com.

What do you dislike about Openforce?

I found it to be very slow as far as navigating and opening pages Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

Gary, thank you for your review and feedback. Maximizing your productivity and efficiency is what we do. We're committed to bringing continuous enhancements to make certain we continue to provide customers like you with the best IC management software available, with the speed and reliability your business needs.

Last year we doubled our technology staff and were able to speed up the most used areas of the system anywhere from 13x to 120x! I’m happy to hear you’re already experiencing some of those wins. Cheers to increased productivity!

CB
Crystal B.
Mid-Market (51-1000 emp.)
"Easy to learn and use"
4.5/5
What do you like best about Openforce?

I like all of the perks offered! It gives us an edge to be able to offer more to our driver force! Review collected by and hosted on G2.com.

What do you dislike about Openforce?

Nothing that I can think of. All of the users in the office are fond of the service. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

Thank you for your review, Crystal! We love that you, your teams, and drivers are fond of their service and experience. We often hear that independent contractors love having access to benefits they wouldn't otherwise qualify for. In fact, our clients typically see a 3x increase in driver retention because of it. Cheers to happy drivers and compliance confidence!

Dalon M.
DM
Dalon M.
Recruiter
Mid-Market (51-1000 emp.)
"I've seen great improvements in using Openforce to onboard contractor."
4.5/5
What do you like best about Openforce?

Customer Service responds promptly regarding concerns and technical issues. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

Contractors often have issues completing their enrollment due to errors and internal matters. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

We appreciate your kind review, Dalon. We strive to not only provide the best technology to help your business run more efficiently, but also quick support and solutions whenever needed. I'm happy to hear your getting such great value from Openforce. Cheers!

AD
Aaron D.
Small-Business (50 or fewer emp.)
"Good & Easy"
5/5
What do you like best about Openforce?

They have everything you need on openforce, and it's all easy to get to for really anyone using it. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

The site could be a tad faster on document loadings. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

Thank you for your 5-star review Aaron. We look forward to continuing supporting your business and your independent contractors' businesses for years to come!

Ronnie G.
RG
Ronnie G.
Small-Business (50 or fewer emp.)
"My experience has been great using Openforce"
5/5
What do you like best about Openforce?

The simplicity of the website makes using it a breeze. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

I have experienced a few glitches when switching tabs on my account. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

Thank you for your 5-star review, Ronnie. 🤩 We're happy to hear your getting great value from Openforce. Cheers to a strong 2023!

Serdailien R.
SR
Serdailien R.
Mid-Market (51-1000 emp.)
"Openforce was a great platform that needed some kinks to iron out."
3.5/5
What do you like best about Openforce?

availability/easy access of pulling up drivers' documents Review collected by and hosted on G2.com.

What do you dislike about Openforce?

having to delete documents just upload new ones, freezing, constant error screens, refreshing the page constantly Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

We appreciate your feedback on your experience with Openforce. It's great to hear that you find it easy to pull up drivers' documents. We understand the frustration caused by the need to delete documents to upload new ones, as well as the freezing and constant error screens. We are committed to resolving these issues and enhancing the platform to provide a smoother and more efficient experience for our users. Your input is valuable to us as we work to make Openforce a more user-friendly solution for you.

Ian R.
IR
Ian R.
General Manager, Dallas/ Ft Worth
Enterprise (> 1000 emp.)
"Independent contractor and Dropoff DFW City Manager"
4/5
What do you like best about Openforce?

seamless pay statements and fast deposits. On-time 1099 at the beginning of the year Review collected by and hosted on G2.com.

What do you dislike about Openforce?

slow system responses that seem to be improving Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

Ian, thank you for your review. We’re happy to hear you’re getting such great value from Openforce! We value your insight and will continue to bring the system improvements you need to run a successful and efficient business.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Professional, ease of use and great customer service"
4.5/5
What do you like best about Openforce?

Ease of use when processing payroll. Customer service is professional and bery knowledgeable. Ease of use for the independant contractors to enroll online. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

The time it takes for independant contractors to get through to customer service in the phone. The Blue card for the independant contractors takes to long to arrive. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce

Thank you for your kind review. Paying contractors on time, every time is so important, I’m happy we can make that easier for you. I’m sorry to hear your independent contractors were having difficulty getting through to us, that is not the experience we strive for. I’m happy to report that we’ve recently expanded the IC Support team and wanted to share that ICs are now experiencing very little to ZERO hold times!