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Customer Quotes

JS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"I think its great, if any issue come up you get notified pretty quick."

What do you like best about OnPage?

you get quick notifications on any equipment alerts and a quick response so you can take care of any critical alerts on your equipment.

What do you dislike about OnPage?

i dont have anything bad to say about onpage.

What problems is OnPage solving and how is that benefiting you?

alerts on critical equipment

Luca H.
LH
Ambulancier AMU
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Efficient and Reliable: My Experience with OnPage"

What do you like best about OnPage?

I appreciate OnPage for its robust alert system that ensures critical messages are never missed. The prioritization of alerts helps in managing time-sensitive issues effectively, making it indispensable in high-stakes environments. Its user-friendly interface also allows for seamless navigation and operation.

What do you dislike about OnPage?

Despite its many benefits, OnPage can improve by enhancing its integration capabilities with other software. Occasionally, the app experiences delays in syncing with external calendars and databases, which can hinder workflow efficiency. Additionally, a more flexible customization option would be beneficial for tailoring its features to specific organizational needs.

What problems is OnPage solving and how is that benefiting you?

OnPage effectively addresses the issue of missed communications in critical situations by prioritizing and managing alerts efficiently. This has been particularly beneficial for me in ensuring that important messages do not get overlooked amidst the high volume of communications in my workplace. Its reliable notification system also reduces response times during emergencies, which is crucial for maintaining operational continuity and safety. Moreover, OnPage's escalation feature ensures that if an alert is not addressed promptly, it automatically notifies the next person in line, thereby reducing the risk of oversight. This comprehensive approach to communication management has greatly improved our team's coordination and response effectiveness.

RF
Systems Engineer VEEAM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"One of the better paging apps I have used."

What do you like best about OnPage?

Responding to pages is easy. Very simpole to use.

What do you dislike about OnPage?

Experience has been very good so far. I am a new user but no complaints.

What problems is OnPage solving and how is that benefiting you?

Server alerts. Page is consise about what the issue is we are experiencing.

TC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Makes being on-call so convenient"

What do you like best about OnPage?

It's really clear and easy to understand while also giving you all the necessary information you need. All it takes is downloading the app and logging in and then that should be all that's necessary. It's made being on-call a much smoother and less stressful process since I'm able to see a urgent ticket that comes in rather than having to check the ticket board every few minutes.

What do you dislike about OnPage?

It could be due to user error, but I'd like a way to possibly send a push to my coworkers through the app if it's something I have questions about, or something I'm struggling with. If I'm having a hard time with something or need guidance I have to screen shot it and send it through teams or a text message.

What problems is OnPage solving and how is that benefiting you?

We use it to get urgent tickets sent to our phone while we are on call during off hours. In the past we had to keep an eye on the ticket board and it made being off the clock a slightly stressful time. Now knowing I'll get sent a notification has let me relax and be able to enjoy my on-call days so much more.

Emmy K.
EK
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"On Call Review"

What do you like best about OnPage?

I appreciate how loud and scary the sound is. Not only does it wake me up, but it makes sure I respond. The layout is also very easy to understand.

What do you dislike about OnPage?

There is nothing specific I dislike. The sound is scary - but that is a good thing.

What problems is OnPage solving and how is that benefiting you?

OnPage helps us reach crisis situations as soon as possible, and allows us to offer crisis managament services.

Tahjay T.
TT
Service Desk Analyst II
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Effective and Easy to Use"

What do you like best about OnPage?

OnPage is a great alternative to carrying an extra phone for on-call duties. App is intuitive and easy to use. Alerts can be set to break through any DnD or focus modes so you never have to worry about missing a page.

What do you dislike about OnPage?

I wish there were more options for page sounds. The built-in ones are ok and get the job done but more options would be nice.

What problems is OnPage solving and how is that benefiting you?

OnPage allows our on-call rotation to be seamless. All of are schedules are in the app and can be viewed by all team members which is fantastic. It's helping our team be proactive and allows us to respond to alerts as quickly as possible.

Darell C.
DC
Sr IT Systems Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"On Call Notifications Made Easy"

What do you like best about OnPage?

OnPage offers multiple capability for notification to groups or schedules of groups via multiple methods (app, phone, text) and is very customizable. It does the job its predecessors "used to" do before they grew into monitory platforms and away from simple notification systems. Customer support is very responsive - usually right away, always within a day.

What do you dislike about OnPage?

Not much - it does what it is supposed to do. One annoyance from the web management platform is changes often require a page refresh before they show up, and a page refresh ALWAYS goes back to the main Dashboard requiring additional navigation.

What problems is OnPage solving and how is that benefiting you?

Vendor monitoring/alerting has always been difficult to ensure the "right" person or team gets the call.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Helps completing the ticket without SLA breach"

What do you like best about OnPage?

The remainers help resolving the ticket before SLA breach. the application is user friendly. The notification describes the contents of ticket also.

What do you dislike about OnPage?

App notifies only on 25, 50,75 percent. It would be better it the frequency is increase.

What problems is OnPage solving and how is that benefiting you?

The high priority ticket SLA breach resolving.

Chilembwe A.
CA
System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"I have frequently used OnPage while on-call as a Network System Administrator"

What do you like best about OnPage?

OnPage offers a simple, yet structured interface with many options. It was easy to setup and get started with little to no training. There are custom features that integrate with each user at any time. I used OnPage for 2 weeks straight and never had an issue that needed customer support. Customer support staff are available 24/7 in case of emergency.

What do you dislike about OnPage?

OnPage alerts can be frequent, so it is best to download it on a seperate device than your personal one. Setting up OnPage with your ticketing system may take some time.

What problems is OnPage solving and how is that benefiting you?

OnPage allows for neccesary escalation without needing to be on your computer. You can respond from your phone. It allows more flexibility during moments where you may be away from your desk.

Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Wakes me up, Does the Job"

What do you like best about OnPage?

OnPage does the job and wakes me up when needed without any kind of extra nonsense. Even my minor signup/login issues while I was getting started using OnPage were resolved by support relatively quickly and effectively.

What do you dislike about OnPage?

If I was really picky, I could say that the mobile app needs expanded notification settings and cutomization.

What problems is OnPage solving and how is that benefiting you?

After hours alerts and faster response times.