I like the quick response from getting the email to getting the alert. I like the fact it alerts if you do not respond.

I haven't really found anything I don't like.

We get real time notifications and we don't have missed calls.

Due to using onpage, we are on our systems 24/7 as during any issues/failures we get alerted on mobile.

Nothing as of now.

Should add option to choose personal ringtone

We have added onpage ID in our IDMC ETL jobs which run throughout the day at different times.

So whenever there is a issue we are alerted on mobile and we do not have to manually check jobs. So it saves a lot of time and efforts

The interface is easy to learn and use. When we handoff our on-call to the next person, the process is simple and quick. System ALWAYS works without delay.

I would be nice if there was a way to change the on-call list through the app

Helps us easily manage our on-call rotation for all of our IT teams.

I love the fact that I can easily integrate onpage into my systems, and have it “page” me when an urgent issue needs my immediate attention. I work on cases that need to be immediately communicated, sometimes even in the middle of the night if they’ve originated in a different geographic location. And onpage exactly let me achieve that.

Honestly, everything has been working well the way it should.

I was desperately looking for a system that could get me up in the middle of night to page me with only critical alerts. I wasn’t looking for any bills and whistles to be frank, and onpage was the silver bullet solution I chanced upon.

OnPage is a great tool for being notified about pending communications that need to be acknowleged. The notification sound is hard to ignore. Initial setup only took a few minutes, and it was ready to use.

OnPage ignores your system volume settings. The notification sound will still play unless is turned off from within the app.

After-hours support is more easily accessible for our clients. Our techs are being alerted on a rotational basis.

That it is overall simplisitic and easy to use for multiple teams within our organization.

It does take some time to learn the GUI interface with how to schedule multiple people on call. Also, waiting for the feature to allow the same user to be logged into 2 different groups at the same time on the APP.

Speed to reply to Critical issues

Its its simplicity on everyday usage and never creating problems.

Not everyone knows ,use and believe that OnPage can be so simple and reliable

Communication and privacy

The UI is nice and very easy to use. It is also updated.

The ringtone selection isnt good. Need to work on that.

After hours calls

The OnPage interface is intuitive and works very well. I am able to initiate an alert to our teams quickly and be assured they are notified.

This system functions very much like an old school beeper / pager. It alerts the recipients by ensuring the message gets through any Do Not Disturb settings or if the ringer is off.

When we have a major incident at work, we can be assured the people we are sending the alert to receive it. No more sleeping through imporant notifications for them!

It was easy to setup and configure. It also integrates into our SIEM tools to ensure automated alerts are fired off as expected and needed.

I haven't found something about the OnPage system I don't like. We are early on into using it however.

Making sure that those who need to be alerted, are.

As a Network Operations Technician, I highly value OnPage, primarily for its responsiveness and ease of use. In an industry where swift resolution times are not just critical, but also serve as a measure of a company’s effectiveness and reputation, it’s crucial to alert Field Services and Outside Plant teams to an issue as quickly as possible. In my experience with OnPage, personnel are notified within seconds of sending a page, maintaining a successful send rate of 100%. Furthermore, the app facilitates two-way communication throughout the incident timeline. Once a page is sent to an individual or a group, you can simply reply to the original page to provide additional instructions or guidance, or receive feedback and updates from those in the field.

When logging in for the first time on any given day, a security code is required every time (sent to your email address). While this is a neccessary precaution these days, it does delay the process (albeit slightly).

OnPage addresses the communication challenges often encountered with traditional methods, such as poor cellular coverage, misdirected calls, and directory look-ups. This is beneficial to me as it improves response times to critical incidents, which are closely monitored by management and directly influence my performance evaluation.