# NPAW Suite Reviews **Vendor:** NicePeopleAtWork **Category:** [Other Development Software](https://www.g2.com/categories/other-development) **Average Rating:** 4.6/5.0 **Total Reviews:** 30 ## About NPAW Suite NPAW is proud to present its Suite of analytics solution. A powerful, intuitive, and real-time video and application analytics platform that is set to revolutionize the video intelligence industry, allowing OTTs, Telcos, Media Companies and Broadcasters to translate billions of data points into actionable business insights for them to monitor, analyze, and capitalize on, all while their users are watching. In the rapidly developing streaming industry, businesses providing content to users are faced with a serious problem: the lack of visibility over a prohibitively complex content delivery chain. How can they react to user frustration if they don’t know what has gone wrong? How can they respond to developing trends in consumption by device if they don’t have access to this data? NPAW Suite gives video providers the comprehensive overview of their end-users’ streaming experience in real time, integrating with players to get the raw data that matters, and translating it into customizable and easily readable dashboards that not only provide businesses with all the data they could need, but also allow them to understand and act upon it in a meaningful way. The challenge we had was to develop an evolution of our product which could convert extremely complex information into a visual design system intuitive enough to allow clients to identify, create, and stack their own patterns of KPIs, metrics, and dimensions based on the data for their individual service. By working closely with clients and always iterating towards a better version of our product, we were able to create a visual design language simple enough to enable users to obtain the data visibility that they need. The result? NPAW Suite is: Faster than any other analytical solution that came before it, with the ability to process billions of data points at any time without compromising on reliability or quality of data. Simpler to use. It has been designed to be usable for non-technical profiles, cutting learning curves for growing businesses that want to make business decisions based on data. This new UX will allow the online streaming industry to make the most of their potential, adapting to user behavior trends and connecting effects to causes in a way that is simply not possible without video intelligence software. More customizable than ever before. Thanks to new widgets, reporting tools, and different data visualization options (histograms, date comparison by unlimited metrics and dimensions, the ability to remove outliers, easily navigable drill-down options such as individual views, minutes, content titles, countries, ISPs, CDNs, and many more) companies are able to take data-based business decisions rather than acting in the dark. Above all, this technology is exceptional for its adaptability. At NPAW we strive to provide video platforms with the analytics tools that they need to grow their business. That means we need to be quick, innovative, and forward thinking, always. NPAW Analytics is a video intelligence solution that unites video analytics with business intelligence to improve video platforms for both the companies behind them and the people using them. ## NPAW Suite Reviews ### 1. Great tool, great support from the team **Rating:** 4.5/5.0 stars **Reviewed by:** Igor R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NPAW Suite?** The experience with the has been crucial for our Live Operations, we are still on the phase of keep exploring the tool and its possibilities and how it helps improve and scale our live operations. The support from Sara and Michal has been great since I started using and learning about the tool The most important piece for us is that allows us to quickly identify when there is an issue on our live events, and especially helps us in our incident investigation management process to identify the potential root cause of the incident giving us useful insights on the action point to avoid it in the future. **What do you dislike about NPAW Suite?** I believe the personalisation of the dashboards and widgets can be improved to allow the users to export them and use them on internal reports with minimum editing work on top of it. From the Live perspective I would like to have more personalisation options also on the automatic reports, so I can redirect those report to be received directly for some internal stakeholders. **What problems is NPAW Suite solving and how is that benefiting you?** The experience with the has been crucial for our Live Operations, we are still on the phase of keep exploring the tool and its possibilities and how it helps improve and scale our live operations. The support from Sara and Michal has been great since I started using and learning about the tool ### 2. A all encompassing video analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ridwan A. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about NPAW Suite?** We use it to guege our customer experience and content performance. What I like most about NPAW, it can measure almost anything you can think of including device, title, phone number, geography. **What do you dislike about NPAW Suite?** My primary complain is sometimes it feels a little slow. Another thing I will really love to see is AI driven analytics. I am not an analytics guy, I have to depend on our BI team setup dashboards for me. If it were like I wrote a prompt and it offers me some options that would be great. **What problems is NPAW Suite solving and how is that benefiting you?** It helps us to analyze our OTT content performance and find possible customer experience issues by providing data about buffering to ad loading. So incase for any issues we can act proactively. Also our marketing activities are also connected with the data we receive from NPAW. ### 3. The go-to solution for Video Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian L. | Associate Director of Product - Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about NPAW Suite?** - In depth data for all video streaming needs (vod & live) - Easy explanation of the tracked metrics - A clean and easy to use interface - Great options to expand beyond the general video analytics (app analytics, cdn balancers, etc.) - And the best thing: The company title is not a lie. You will actually deal with a bunch of very nice people. **What do you dislike about NPAW Suite?** - The integration took a bit longer than expected, but really just a bit - The QA process can take a while occasionally - We found some bugs in the SDK when integrating - which have been addressed right away, though **What problems is NPAW Suite solving and how is that benefiting you?** - Knowing everything about our streams, especially in a live streaming scenario - Identifying all the problems users may be facing right now and knowing about their severity - Alerting for issues ### 4. Video Analytics - powerful and highly flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias K. | DevOps Software Engineer Technik (OTT TV), Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about NPAW Suite?** First of all, the team behind NPAW! Everyone is super committed and open to further improving their product based on feedback from their customers. Having a decent tool is one thing, but it's the people around it that make this a success. In terms of features, we are particularly impressed by the high level of flexibility and adaptability that their product offers out of the box. Analyzing enormous amounts of data is not a problem at all (even when using multiple filters). Results are presented almost instantaneously. **What do you dislike about NPAW Suite?** While the WebUI is flexible yet relatively easy to use, it could offer a little more support for users who aren't that experienced with the product or aren't power users. For example, it can be "overwhelming" for new users to understand which of the many metrics is suitable for which purpose and what to look out for when using them. That said, NPAW is also very open to our feedback in this respect and has already made various optimizations, with more to come. **What problems is NPAW Suite solving and how is that benefiting you?** Video Analytics is giving us a clear view on how our customers are perceiving our video streaming services. You are interested in how many of your users/devices are experiencing freezes during video playback or do not make use of the optimal video profile? A few clicks and you will have the answer right at your table. ### 5. Dynamic realtime analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Akash . | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about NPAW Suite?** The realtime analytics provided to a layman, which he/she can understand and translate it in his own terms to get the best out of his content performance helps a creater to take data backed decisions. **What do you dislike about NPAW Suite?** No reward and dynamic pricing model in the system, as a user the data generated is through my audience my content which NPAW is getting for and I'm paying for the premium service, so you should keep a dynamic pricing model where I'll be rewarded based on user size. **What problems is NPAW Suite solving and how is that benefiting you?** The data generated by the product helps to integrate best practices which is totally dependent on data and helps me to take data backed decisions and improvise accordingly. ### 6. OTT Analytics for a Sri Lankan Market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about NPAW Suite?** Ability to visualize customer, geographical and market patterns Ability to monitor the QoE and QoS Parameters of all customers on a real time and historical basis Extremely Customizable Dashboards New Innovative Features are always introduced that strengthen the Analytics and User Tracking Capabilities User Tracking Features helps to troubleshoot individual customer issues that help strengthen customer retention **What do you dislike about NPAW Suite?** Happiness Score Algorithm is a bit of a Mystery Overwiew does not fully include currently running sessions Alerts sometimes do not work as intended in spite of Threshold Settings Lack of Color Selection for Dashboards with too much data making it difficult to visualize **What problems is NPAW Suite solving and how is that benefiting you?** Market Trend Visualization to help Business Decision Making Monitor QoS and QoE of OTT Services in case of Error Spikes or Breakdowns User Tracking to smooth out Troubleshooting and Complaint Management Integration to Dump Reports to Internal Data Lake for Data Management ### 7. Great insights and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin L. | Lecturer in Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about NPAW Suite?** Very easy to use as well as to set up. As soon as you're embarked, the views are easy to get through personalised dashboards and it's been extremely useful to actively lead our content creation process. **What do you dislike about NPAW Suite?** Everything's working great, the package is neat but I wish we had a product that matches those specificities on the website analytics side. This would have made my job more whole and holistic. **What problems is NPAW Suite solving and how is that benefiting you?** Due to the number of digital channels we display, we had to get a tool that allows us being both proactive in our content creation process as well as to check everything is working in order. That covered both an operational and creative need that we needed for validation. ### 8. Great data, difficult filtering **Rating:** 3.5/5.0 stars **Reviewed by:** Ana M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NPAW Suite?** It's very easy to compare audience between devices, NPAW is the best tool to monitor playback errors, rebuffering rates and video metrics overall. **What do you dislike about NPAW Suite?** It's not easy to apply "Macro Filters", let's say I have my audience divided by Mobile, Web and TV's. In order to check a specific country I need to apply a separate country filter to each device, instead of being able to set up an overarching filter. **What problems is NPAW Suite solving and how is that benefiting you?** I am able to see at one glance user watching video in our apps, per device. ### 9. Great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NPAW Suite?** The key feature of NPAW Suite from our point of view is the availability of real-time data. Also the high granularity of the tracked data in combination with the excellent filtering capabilities make it an outstanding tool for data analysis. **What do you dislike about NPAW Suite?** There is no particular aspect about NPAW Suite that we dislike. The only challenge might be related to a steep learning curve due to the high amount of analysis features, however this is a general domain specific challenge and therefore not directly related to NPAW Suite as such. **What problems is NPAW Suite solving and how is that benefiting you?** We are using NPAW Suite as a best-of-breed third party solution to provide industry-grade video analytics for our enterprise video platfom and diverse customer base. ### 10. A new vision of what our listeners do **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about NPAW Suite?** The NPAW suite has helped us to be able to see what our radio listeners are doing in an environment where we had very little information. Now we can give a better response both to certain behavior trends of users in our environments, and to be able to better identify the problems that prevent our content from reaching our customers. **What do you dislike about NPAW Suite?** At the radio request level, it would be great to have solutions for Smart Speakers like Alexa **What problems is NPAW Suite solving and how is that benefiting you?** With this request we try to analyze if the times when the listeners do not listen to us, where is the cause of that problem ### 11. Good value at the price point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about NPAW Suite?** Easy to understand dashboard, continuously rolling out new features to enhance the user experience. Well-informed team, fantastic support which is available round the clock. Account manager handles the account at a very personalised level, and they assist us with custom requirements **What do you dislike about NPAW Suite?** There's not much to say here, but if we want to add something, maybe optimise report export times. Also we need a SQL-like console to check data for administrators and tech teams. Reports can sometimes be slower to follow a trail. **What problems is NPAW Suite solving and how is that benefiting you?** Out-of-the-box dashboard and reports for content analytics. Flexible SDK which are easily integrated with most platforms ### 12. NPAW for Video and Web Performance monitoring and Video Benchmark references **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about NPAW Suite?** Organic monitorin of all web and video sessions, powerfull tool to segmentate the data by any specific metric (country, device, OS, Borwser...). Nice and powerful interface very easy to use. **What do you dislike about NPAW Suite?** Web SEssions metrics are still on early stage and some times we have detected discrepancies with other tools in reagrds, of Web performance metrics. Hopefully problems will be solved when this feature is a bit more mature. **What problems is NPAW Suite solving and how is that benefiting you?** Early detection of video and web performance issues, NPAW enable us to do traige, detect the specific users affected from an issue and adress the problem efectively on the affected users. ### 13. Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Dusko Z. | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about NPAW Suite?** A very detailed presentation of the results. **What do you dislike about NPAW Suite?** The solution generally lacks precise information on where the problem/error occurred (end-to-end). **What problems is NPAW Suite solving and how is that benefiting you?** The main goal is to monitor the quality of the delivered service. ### 14. Very intuitive product, stable and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about NPAW Suite?** Very intuitive product, stable and excellent support. As indicated in the title, the product is super intuitive to use. People understand it perfectly and quickly adopt its use. And the experience with support is remarkable. Tracking pending issues is also excellent! **What do you dislike about NPAW Suite?** When wanting to manipulate values, a possible improvement is being able to choose how to display the data allowing you to do certain counts. For example, on some calculated value, allow that value to be a percentage on some business criteria **What problems is NPAW Suite solving and how is that benefiting you?** Know the experience of customers, regarding our video playback products ### 15. NPAW Suite is a very powerful tool and allows our company to maximize monitoring our infrastructure **Rating:** 4.0/5.0 stars **Reviewed by:** Raphaël V. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about NPAW Suite?** the different tools proposed by NPAW Suite and the ergonomy **What do you dislike about NPAW Suite?** it can be difficult to use the tool at the first time **What problems is NPAW Suite solving and how is that benefiting you?** NPAW suite helps us monitoring the OTT infrastructure and finding root cause of customers issues ### 16. NPAW advanced video analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about NPAW Suite?** Easy to customize and integrate Well-designed UX that knows what customers want Data Accuracy Top class support **What do you dislike about NPAW Suite?** Cost could be lower in the current economic environment **What problems is NPAW Suite solving and how is that benefiting you?** Key performance indicator on each content enables us to make right decisions on the next content to produce. It also helps us understand content placement performance as well as mapping demographics, seasonality, and other dimensions to different types of content. ### 17. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Moeed T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about NPAW Suite?** Overall user-friendly and detailed information is available in just a few clicks. **What do you dislike about NPAW Suite?** Reporting module should be flexible for end user point of view. **What problems is NPAW Suite solving and how is that benefiting you?** Real-time analytics ### 18. Very clean and easy to use solution for gathering insights into user behaviour. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about NPAW Suite?** Custom dashboards, easys and intuitive to use filters **What do you dislike about NPAW Suite?** Tiresome integration and updating with vendors. **What problems is NPAW Suite solving and how is that benefiting you?** Direct and real time information on device perfomance, popular content and custom and quick to cresate dashboards. ### 19. [NPAW] Review: Why It's Better Than Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush M. | Division Manager - OTT & Cloud, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about NPAW Suite?** 1. User friendly 2. Best comprehensive ui/ux 3. Detailed reporting of Video events 4. Easy to integrate 5. Flexible reporting **What do you dislike about NPAW Suite?** Cost is little bit high in comparison to comptitors **What problems is NPAW Suite solving and how is that benefiting you?** 1. To understand user video consumption behavior 2. Content popularity 3. Geo location of customer 4. To understand customer challenges to access the content at their device ### 20. Data made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about NPAW Suite?** Work with all the metrics made easy: - the possibility to correlate the different metrics - the different modules available that made so easy the analysis **What do you dislike about NPAW Suite?** The impossibility to change the "Overview" dashboard of all the modules. Need improvements on the content analysis - this is not a dislike is more an improvement that should be made. **What problems is NPAW Suite solving and how is that benefiting you?** - deeper analysis of content consumption - understand users consumption behaviours of users' behaviour - help to improve UX/UI of the different platforms of error reporting - faster error resolutions of....(the list is enormous) ### 21. A good reference for your business key metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about NPAW Suite?** NPAW suite provides you a totally valid info about your customers on a clear way. **What do you dislike about NPAW Suite?** Sometimes is difficult to being aware of incidences in the plattform **What problems is NPAW Suite solving and how is that benefiting you?** Understanding exactly how is the perfomance and which plattforms are used by our customers ### 22. Great potential, but still a bit messy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NPAW Suite?** It's a great tool to analyse streaming data and to create regular reports **What do you dislike about NPAW Suite?** We lose too much work and time due to simple things like the dashboards not saving automatically. **What problems is NPAW Suite solving and how is that benefiting you?** To understand where a problem may be when our forecasts don't match ### 23. Fast and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about NPAW Suite?** - Issues are solved in a proffesional and timely manner. - Really nice people at work! **What do you dislike about NPAW Suite?** - Everything works fine,no issues to speak of. **What problems is NPAW Suite solving and how is that benefiting you?** Data into VOD and Live playback KPI's and benchmark of that data. -Having data. ### 24. Detailed, strong and powerful analytics ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about NPAW Suite?** What I like best about NPAW is the vast amount of analytics provided in a structured way. **What do you dislike about NPAW Suite?** So far, there is nothing yet that I dislike about the NPAW Suite **What problems is NPAW Suite solving and how is that benefiting you?** Tracking very detailed analytics, crash reports, device reports ### 25. You get what you pay for, and that's more than most! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NPAW Suite?** It's simplicity. An easy to use platform and great support team. **What do you dislike about NPAW Suite?** First integration is not as fluid as one may want. **What problems is NPAW Suite solving and how is that benefiting you?** Traffic analytics and performance. ### 26. Reliable analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about NPAW Suite?** easy results graphical presentation with a lot of different data selection **What do you dislike about NPAW Suite?** At the moment everything is helpfull and working fine **What problems is NPAW Suite solving and how is that benefiting you?** detail error analyse at the app level and for the particular user ### 27. Simple and advanced Analytics solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about NPAW Suite?** Like the fact that it shows real-timedata, super advanced yet simple and user friendly UI **What do you dislike about NPAW Suite?** Spme more of pre-configured reports for different use cases would be nice to have. **What problems is NPAW Suite solving and how is that benefiting you?** getting the realtime data for video analytics and helping performance analysis ### 28. Powerful tool for streaming monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NPAW Suite?** The NPAW suite is very useful for monitoring different KPIs based on customers' playout experience. **What do you dislike about NPAW Suite?** NPAW suite could have improvements such as reporting pixelization during video sessions. **What problems is NPAW Suite solving and how is that benefiting you?** Investigation customers' issues and bad experiences. ### 29. The NPAW Suite is THE analytics package for online Video delivery tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Philip G. | Director of Account Management for IMS, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about NPAW Suite?** Their UX/UI is incredibly clean and easy to use. Their support is the best of breed in this space. **What do you dislike about NPAW Suite?** Additional documentation to help with API usage in Mobile and OTT Apps. **What problems is NPAW Suite solving and how is that benefiting you?** Granular identification of online viewers to establish physical church locations is a game changer for our clients. ### 30. Using for visualising my video ad performances **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about NPAW Suite?** Real time visualisation is the most important feature. **What do you dislike about NPAW Suite?** I dont see any spesific problems about using youbora at the moment. **Recommendations to others considering NPAW Suite:** Easy to use and effective **What problems is NPAW Suite solving and how is that benefiting you?** Nothing special - [View NPAW Suite pricing details and edition comparison](https://www.g2.com/products/nicepeopleatwork-npaw-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A52%3A40+-0500&secure%5Bsession_id%5D=d5fa8221-2d10-41d4-ae55-3a8179094dc3&secure%5Btoken%5D=ab5e287f15e96eb0f54519f5b919536a0c6621c6c005650e32249b4354ee8970&format=llm_user) ## Top NPAW Suite Alternatives - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,196 reviews) - [Termius](https://www.g2.com/products/termius/reviews) - 4.8/5.0 (254 reviews) - [SAP Fiori](https://www.g2.com/products/sap-fiori/reviews) - 4.3/5.0 (128 reviews)