Finally a system that put all of our client info under one pane of glass! NewOrg is able to hold our entire client database, help us register clients for events, track their visits to our center, and pull very specific reports quickly. Their support is honest, friendly, and fast, and their sales and implementation teams were very knowledgeable about the non-profit space and really asked good questions about our needs and listened so the product was doing what we needed it to and was easy for our volunteers to use. Review collected by and hosted on G2.com.

We love them, but we don't use their online client portal, their texting, or their donor management features because we already had other platforms for these functions, or we just didn't need them. Review collected by and hosted on G2.com.

From the start, NewOrg has tailored their platform to meet our organization’s needs. Their support team has been incredibly helpful and accommodating whenever we’ve needed changes, and it genuinely feels like they do it all with a smile. Their response time on support tickets is very quick, and they pay close attention to the details to make sure we’re fully supported. Review collected by and hosted on G2.com.

The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities. We thought we were using the platform to its fullest, but during an annual review with their staff, we realized it can do much more. In particular, it offers additional support for our end-of-month reports that we hadn’t been taking advantage of. Review collected by and hosted on G2.com.

What I like best about NewOrg is its ability to serve as a secure, centralized database for our organization. It allows us to maintain electronic participant records while giving authorized staff appropriate access through customizable permissions.

The platform is especially helpful for tracking participant attendance, managing program schedules, documenting meetings, monitoring progress, and administering assessments that automatically compute scores. This improves organization, supports accountability, and saves staff time by reducing manual processes.

Additionally, their customer support team has been responsive and committed to resolving issues when they arise, which has been extremely valuable to our organization Review collected by and hosted on G2.com.

NewOrg includes many features, which can sometimes require multiple steps to complete certain tasks. Because of this, the platform may not always feel intuitive for new users and can take some time to become fully comfortable navigating.

That said, once processes are established, the system supports strong data management and oversight. Review collected by and hosted on G2.com.

The implementation process and learning curve were both much easier than we anticipated. Support staff are friendly, polite, knowledgeable, and expedient. Training materials are very helpful. NewOrg is very easy to customize to each organization's programs and needs. Review collected by and hosted on G2.com.

There's nothing I can think of that I dislike about NewOrg. Review collected by and hosted on G2.com.

The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the quirks of our non-profit's programs, including building 3 custom portals for our stakeholders; building out custom, calculated fields that help us with our reporting; creating a variety of reports to answer the questions we need to be able to manage our programs and show our impact; and created custom solutions to help our team process client applications more accurately and more quickly. Additionally, most of those items (except the portals) were created in hours to days - not weeks to months like the other systems we have used. When we submit tickets, they are usually resolved in less than a day, and if not possible, they let us know when it will be complete. Implementation couldn't have been more collaborative, thought-provoking, focused, fun (yes actually fun!), and productive. It was truly a joy to implement this system and that's something I've never said before. Review collected by and hosted on G2.com.

We had a few items that we'd like to customize but can't, but none are dealbreakers. I love the reports and dashboards; they're a huge upgrade over our prior system, but a few more customization options, summation options, and visualization updates would go a long way. Review collected by and hosted on G2.com.

New Org has been able to customize our portal to be designed specifically with us as the organization at the forefront. Their support team is incredibly timely, supportive, and innovative. They have brought our requests and ideas to life with easily managed, trainable, and adaptable add-ons. In addition, the implementation enabled us to have a specifically dedicated support team, which allowed for ongoing testing, training, and updates to ensure the functionality met our needs. We use New Org daily, and with our small team and being inundated with client applications, we feel completely confident, efficient, and transparent with the use of New Org. Review collected by and hosted on G2.com.

There is not much to dislike about New Org. If there is functionality that doesn't quite work, or a report that needs to be tweaked (or created from scratch) the New Org team is there to make it happen. My team has all expressed appreciation for how user friendly the system is, and how customized it is to meet our functional and operational needs. Review collected by and hosted on G2.com.

- excellent customer service

- quick response times

- user friendly software Review collected by and hosted on G2.com.

- would like to see more functionality around event fields such as conditional pop‑ups (e.g., selecting Yes triggers an additional field to appear) Review collected by and hosted on G2.com.

I like working with the support team at NewOrg and their willingness to help us shape the database to tell our stories and protect our information. I particularly appreciate Maria Thorne, our implementation and support specialist who has been with us since 2023. She really seeks to understand our agency and the work we do, and with that knowledge, she is able to make quality suggestions that make our work easier for staff and participants. Review collected by and hosted on G2.com.

There are things that could be more automated. Certain forms you can't make fields required on the internal side, which requires staff to be more careful because the system won't flag them if they overlook something. Also, email notifications for some forms are limited, so some workflows become a little tricky. Having some kind of third-party API integration could be cool. Review collected by and hosted on G2.com.

I find NewOrg to be very helpful due to its data migration and report creation services. It allows us to keep detailed and confidential client information securely. My favorite feature is the file share, which makes it easy to share or request documents from clients via text and email. This feature helps us track when something is shared, if the participant has opened it, and it stores everything in one place. I appreciate that NewOrg is more affordable and customizable compared to Bonterra. Additionally, the NewOrg Team was super helpful with training material and import, and being able to mirror most of the forms from Bonterra/Apricot was great. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

NewOrg is a flexible and comprehensive system. It records all of the data we need in ways we need it recorded. And, it isn't outrageously expensive. Also, their customer support is literally the best I have ever dealt with. Review collected by and hosted on G2.com.

To this point, nothing. I have zero complaints. Review collected by and hosted on G2.com.