Solution works across our LOBs giving better visibility to our business; There are built in standard forms available as well as workflows for the different roles ranging from RNs, SWs, CPs, Providers, Aides, etc. The IPU functionality and Smartboard in the Back Office is a nice functionality for the RNs in the IPU areas. The IDG module is also a nice culmination of a lot of functional pieces for clinicians and providers to see a snapshot of Medications, Advanced Directives, Diagnoses, Plan of Care, Scribe Notes, etc. We also like the Plan of Care links that are built into the assessments that allow plan of care goals and interventions to be added as clinicians are completing the review of systems and other information in the assessment. Review collected by and hosted on G2.com.

Changes and movement back and forth between Back Office and Clinical. Many of the data points/functions have multiple points of entry and don't always match. This creates opportunity for mismatch and duplication in workflows. This includes responsible/related parties, team/staff assignments, physician listings, level of care & location of service, addresses as part of demographics. The Finance workflows for claims processing, A/R and Payment posting are antiquated and need to be updated, streamlined and easier for end users. The HIS process for Hospice abstraction needs to be streamlined across IPU/Home patients as well. Review collected by and hosted on G2.com.

Net smart allows me to easily capture the data I need from visit to visit. It saves automatically so I can go out of forms and enter right back into them when I need to. Review collected by and hosted on G2.com.

It appears to be a glitchy system where some controls work one week and then with an update you may have lost access to controls or forms you previously were using. Review collected by and hosted on G2.com.

It has been pretty easy to use (I use the backend as an HR employee). I find that training new HR staff is easy as the product is easy to understand and navigate. Review collected by and hosted on G2.com.

I would like for the program to "auto save" or propt you to save before you switch tabs (again, backend) Review collected by and hosted on G2.com.

Improves automation and is good for our clinical documentation. It can be customized to your needs and gives options for using on different technology .. IPads, laptops, etc. Windows based and provides easy to use tools to help you complete all the steps needed within a process. Review collected by and hosted on G2.com.

Screens fonts are small and it can be hard to read. Reports are not as excel friendly as we would like. Review collected by and hosted on G2.com.

Ease of use, flows well from begin to end Review collected by and hosted on G2.com.

Difficult to run reports specific to need Review collected by and hosted on G2.com.

Meets High Trust standards, & from an IT deployment & maintenance standpoint alleviates a lot of overhead on the enterprise platform. Review collected by and hosted on G2.com.

Have none yet but will re-visit once we've logged more usage. Review collected by and hosted on G2.com.

We have been using it since June and what I like most is that it is web based. The support team is great. Review collected by and hosted on G2.com.

It has been much more work as compared to other EMR's we have used. I have to call the support line between 5 and 10 times a day for help on things that should already be active in the system. It's almost like clinicians were not asked to consult when developing this program. Review collected by and hosted on G2.com.

Messages attached to the patient's chart. Devero training, clinical templates Review collected by and hosted on G2.com.

Some additional notes exist we never use Review collected by and hosted on G2.com.

When the process goes well, the end user experience is very easy. Review collected by and hosted on G2.com.

The poor integration between the two products. The complete lack of usable reports means that all regulatory and other reporting has to be generated by hand/ edited out of many reports. The painfully slow UAT/test system and adaxes system. Review collected by and hosted on G2.com.

Self Portal Password Reset. I like that nurses can go in and reset their own passwords. That makes it really easy for users to get back in. Our previous system did not have that option. Review collected by and hosted on G2.com.

I do not like the 3000 list of privileges for users. It is a little overhwhelming for IT. Review collected by and hosted on G2.com.