MyFax Reviews (10)

Reviews

MyFax Reviews (10)

2.8
10 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and simplicity of sending faxes from their devices without needing a physical machine. Many appreciate the ability to send and receive faxes directly through email, making it convenient for personal and business needs. However, a common limitation noted is the difficulties with cancellation, as users report challenges in reaching customer support.
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Krishna P.
KP
Krishna P.
Technical Lead
Small-Business (50 or fewer emp.)
"Trial Trap"
0/5
What do you like best about MyFax?

The ability to have a trial before starting to use the services. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

I signed up for a trial (for 100 pages outbound). And while is faxed 46 pages they mentioned that i used up 190 pages and my credit card was charged.

On contacting their chat support they came back saying if the receiving machine is slow or network is an issue it might take more time. My 46 pages took 11400 seconds so they considered it as 190 pages (60 seconds for 1 page). They denied reverting the charges and claimed all the information is confirmed on sign up (in fine prints).

I would rather pay for a legitimate service knowing what i am signing up for and paying for rather than such a scam of being charged unreasonably Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"This is best services"
5/5
What do you like best about MyFax?

I want to get more service with fax provide. This is excellent service. I have used it for my VIP Email Database. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

No dislike. I like all services. So, anyone uses it. Review collected by and hosted on G2.com.

AC
Angela C.
Receptionist
Small-Business (50 or fewer emp.)
"Easier to use than a faxing machine "
4/5
What do you like best about MyFax?

I like that you can send a fax without having a physical machine that has a faxing capability. You can just use your computer to send and receive faxes instead. Helpful for clients who insist on sending faxes so that you have a digital copy ready to print when needed Review collected by and hosted on G2.com.

What do you dislike about MyFax?

The website is a little clunky and outdated. Aside from that , it does the trick. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Easy to start using, hard to stop"
4/5
What do you like best about MyFax?

I can signup and start sending a fax in less than a couple minutes. Once logged in, the website is very easy to navigate and intuitive. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

Very hard to change payment info, had to request by phone or email and they never responded. That’s not very ethical. Review collected by and hosted on G2.com.

MR
Michelle R.
Research Analyst
Mid-Market (51-1000 emp.)
"Send and go!"
3/5
What do you like best about MyFax?

I like that even though I do not have a business fax machine in my house, i dont have to worry because myfax makes it so much easier! Review collected by and hosted on G2.com.

What do you dislike about MyFax?

I dont like that sometimes the app seems to get stuck at the most inconvenient times. Sometimes the fax just wont go through so you have to restart the process. Review collected by and hosted on G2.com.

Qasim .
Q
Qasim .
Executive Director
Computer Software
Mid-Market (51-1000 emp.)
"No way to cancel"
0/5
What do you like best about MyFax?

There are not too many options. Only send and fax. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

There is no easy way to cancel. Myfax mentions calling their customer service helpline but the phone never gets answered, you just wait for hours and hours. In the meanwhile your credit card keeps getting charged Review collected by and hosted on G2.com.

Christine D.
CD
Christine D.
Accountant
Small-Business (50 or fewer emp.)
"Does the job"
5/5
What do you like best about MyFax?

Ease of sending faxes from my laptop from anywhere. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

I can't think of any dislikes at the moment. Review collected by and hosted on G2.com.

Verified User in Design
UD
Verified User in Design
Small-Business (50 or fewer emp.)
"You get what you pay for?"
4/5
What do you like best about MyFax?

There is nothing I really liked best about MyFax because people would tell me they sent me faxes and I didn't get them. So I don't know how reliable it is. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

I didn't like the lack of assurance that I would be able to send faxes swiftly and effectively. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Horrible"
0/5
What do you like best about MyFax?

Sign up was free and could thats about it. Review collected by and hosted on G2.com.

What do you dislike about MyFax?

CANNOT CANCEL ONLINE....have to call in and wait 30 minutes to and 1 hour to get though to a person to cancel your "Free" account. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Great E fax option"
5/5
What do you like best about MyFax?

Simplicity of use.. you can send a fax and receive a fax right into your email! Review collected by and hosted on G2.com.

What do you dislike about MyFax?

Nothing at all! I am glad i chose their services! Review collected by and hosted on G2.com.