Mebrain is process software. It makes business operations, especially around growth, repeatable, predictable, and scaleable.
We've adopted the software in each part of our organization, and have built a core service offering around the product, paired with our IP and training, to sell to our primary customer.
The team is staffed by humans, versus large company drones. They'll take time to hear feedback, and sincerely care about helping you use and adopt the software.
There are quite a few integrations, including Zapier -- which makes it easy to get it talking. The API and webhook documentation is also public, and we've built our own hooks into the software straightforward enough.
Once people are trained, it is easy to see the impact of the software. Much like riding a bike, you are fine once you've practiced.
We use the software in our daily applications, as well with every sale and customer we support. It's the core of what we do.
When it comes to roll out, they have a structured onboarding plan (ClearPath) that should be mandatory, but you can choose to opt out of. When we onboard customers, we also provide an onboarding service.
There is a learning curve, as with every software. Even with our offering, which makes the product fully customized, a customer will get out of membrain according to their investment.
you can't expect to get up and functional with only a couple hours of videos. You need to plan a structured onboarding.
Sometimes it can be difficult to get them to acknowledge a gap or bug in the software -- which leads to frustration.
We exist so MSPs evolve beyond owner led sales into predictable growth. Without having a process toolset to support and enable our customers, we wouldn't be able to pursue our mission. Membrain is a key partner and strategic ally for our business.
For our customers -- we target technical individuals who aren't "natural sellers"
The tool helps them understand the science of sales, which helps allow them to succeed when we plug in the artists (sales professionals) to work the process for them.