Lumin Digital is always striving to enhance their products and services. As early adopters of their online banking platform, we've been able to expand our capabilities in line with the new offerings they introduce. Whenever we bring a challenge to their attention, they respond with either a suggestion for a partner vendor or an improvement to their own products. Over the past 18 months, we've rolled out new product lines with them, including digital cards, a fraud monitoring system, and we're currently working on a bill pay upgrade. Each of these implementations has come with dedicated project managers, clear timelines, regular update meetings to keep us informed, and ongoing support teams after launch. The Lumin Analytics reporting system has also played a key role in helping us make strategic decisions and better understand how our products are being used.

Lumin's support services and ticketing system is above average. The response times are fast, communication is consistent, and the staff finds the solutions to our issues. The staff at Lumin present a weekly update to users for the release notes. This provides the users of the products the ability to see the changes and ask questions. Review collected by and hosted on G2.com.

At times, getting a quick resolution can be challenging when an issue or outage involves a third party that Lumin needs to coordinate with on our behalf, such as with mobile deposit or Yodlee. The process tends to be slower because there are several layers of communication, and if additional questions arise, it can further delay the resolution. Review collected by and hosted on G2.com.

I really like that Lumin Digital is always trying to improve their own product. They're very open to discussing issues their customers have. They have a great way to process issues and in turn use that process to better their product, enhancing both our experience and the experience of our credit union members. It's also amazing how our call center uses their back office tools, which are very helpful in guiding our credit union members through their online experience. Their back office software is really amazing. Review collected by and hosted on G2.com.

I look forward to more digital offerings. I know they do a lot of partnerships, and as they partner with new companies, it helps the experience our members have with their digital banking platform. Review collected by and hosted on G2.com.

Lumin is consistently looking to improve and implement upgrades tailored to institution needs. Compared to other legacy platforms, Lumin tends not to shy away from making adjustments that adhere to an ever changing banking landscape. Along with an already robust platform, the ability and willingness to pivot to demands is unparalleled. Review collected by and hosted on G2.com.

As with any product, improvements can always be made; however there are no noteworthy reasons to mention as a dislike. Review collected by and hosted on G2.com.

Just about everyone at Lumin is friendly and ready to assist. The Support Team is one of the best I’ve worked with across any vendor; they are knowledgeable, responsive, and genuinely invested in helping resolve issues.

I’ve had the opportunity to work with two different Account Executives. While their working styles differ, both have been consistently eager to assist whenever support is needed.

The platform itself is one of the best banking platforms available. I also bank with other credit unions in the San Antonio area, and the Lumin platform is far superior, even compared to larger institutions.

Lumin is innovative and continuously looks for ways to enhance the platform and stay ahead of the curve. Review collected by and hosted on G2.com.

The cost associated with accessing new updates, such as needing to upgrade to CMS Pro to receive any ongoing CMS improvements. Review collected by and hosted on G2.com.

They are a partner who is willing to help you customize. They listen to your ideas and then offer solutions that fit what you’re trying to do. Review collected by and hosted on G2.com.

I can't think of one thing at this time. Review collected by and hosted on G2.com.

From the initial sales experience through the implementation of our digital banking platform, the Lumin team has been a pleasure to work with. Their processes are well-defined and truly focused on serving the client’s needs rather than their own. They demonstrate a strong understanding of credit unions and consistently ensure that our feedback and priorities are heard and addressed. Review collected by and hosted on G2.com.

It’s hard to find anything not to like about the Lumin team. Review collected by and hosted on G2.com.

The organization and communication on this project was top tier! We had weekly project meetings and periodic meetings for other specific tasks. For example, we had two meetings a week just to review testing items. They were so quick to jump on calls for troubleshooting and/or understanding something better. They are so open to suggestions even if it is not possible in the system currently. The product itself is very user friendly and easy to use! Review collected by and hosted on G2.com.

We did have to do some customizations inside our core to make it work like our members expect. We have been disappointed in some of the limitations we had on the card side - for example card alerts are text only and not push notification. Review collected by and hosted on G2.com.

They are attentive to your FI needs and are committed to collaborating with you to ensure a successful product outcome. Review collected by and hosted on G2.com.

Programming tends to be expensive, and the use of blanket pricing makes it difficult to break down or specify individual costs. Review collected by and hosted on G2.com.

Aggressive sprint cycles. Focus on continuous improvement. Clean UI. Good tech stack. Great team. Review collected by and hosted on G2.com.

Limited "voice of client" input in product/feature prioritization. Review collected by and hosted on G2.com.

The technology is truly cutting edge, and the staff have been very friendly throughout the process. So far, the implementation has been progressing smoothly. Review collected by and hosted on G2.com.

It lacks connectivity with certain third-party apps, but we've managed to find workarounds. Review collected by and hosted on G2.com.