"I love that the system evolves and changes as new situations/regulations, etc evolve. I appreciate my relationship with the Customer Success Analysts and their ability to understand my needs and help direct me to process that fits my needs."
"Working with our implementation manager, Danni Troy, has been a pleasure so far. Her commitment to seeing the client's implementation succeed is commendable! Her professionalism, expertise, and dedication have helped advance our GRC initiatives. She has demonstrated unparalleled expertise and dedication throughout our implementation process and has consistently gone above and beyond to tailor..."
Great solution that is growing and evolving with its users
04/12/2023
"Love that it's a centralized location for all of our vendor processes and documents. They ability to customize with no code is excellent, we're able to update in real time me not need to wait on our IT team or developers to make changes happen."
"Ease of use: Configuration is done by the user and is very easy - do not need any coding knowledge.
Customer service is outstanding: In addition to general support, you are assigned implementation specialists who stay with you after initial implementation and are available to answer questions, create reports, provide guidance."
Director Enterprise Risk Management - Information Technology and Services
Satisfaction
03/28/2023
"The Customer Service we get from LogicManager is second to none. Our account representative manages many priorities for my team and other companies. He is genuine, honest, responsive, and very pleasant to work alongside."
Best integrated risk management system implementation partner
03/07/2023
"The assigned business analysts to help configure workflows, build reports, etc., without needing to spend additional resources to bring in professional services."
"How easy the system is to personalize to meet the needs of our business. As we began to put it into production we were able to make changes easily which made it more efficient."
"Our Client Success Manager has been SPECTACULAR - I feel so lucky to have him by our side. And the Support Desk is awesome as well. LOVE THE CHAT BOT AS WELL"
"I love that we can make changes to the event details, workflows and permissions, add fields, and change fields on our own. We don't need to rely on IT support."
Best Customer Service and Third-Party Platform Ever!
02/18/2022
"I get immediate responses to my inquiries. They are open to hearing enhancement ideas and act on them quickly. The platform is powerful and easy to use!"
"I have been using LogicManager for more than two years, and it has been a great experience.
LogicManager replaced another GRC platform that we had installed with excellent improvements.
Since that, we have deployed internal audit plans, findings, and actions plans, operational risk events, IT risk events, Risk & Control Self-Assessments (RCSA). We are just now moving to policy management, and..."
The Customer Success Team made the process flow configuration super easy with a focus on accuracy.
03/14/2022
"The process flow was intuitive and flowed easily. Software updates seem to keep up with our business development. We use almost every tool LogicManager has to offer."
LogicManager has been a great purchase for our institution.
02/17/2022
"LogicManager is completely customizable and solves many of the challenges we were facing with having separate processes, procedures, spreadsheets and workflows."
"Logic Manager provides a central location to house our risk, compliance, and audit programs. We most utilize customized workflows. The ability to build our own workflows has enabled us to create more streamline and efficient programs. Customer service is something that we also appreciate about Logic Manager. Whether through email, chat, or with our account representative, we always receieve the..."
Very complete, user-friendly, do-it-yourself risk management application
12/27/2021
"I appreciate the fact that Logicmanager is an integrated risk management tool and how easy it is for the users to accept it , removing all change resistance obstacles. In particular I like the fact that the owners can develop forms and workflows by themselves, without the need of consultants and IT experts, which create a dependence and delays the implementation of the modules. The fact that..."