Getting LiveChat up and running was probably one of the easiest implementations I've done with this kind of tool. We had the widget live pretty quickly, and the documentation for customizing events, styling, and integrations was well organized, so I never felt like I was fighting the setup. I also like the direction they've taken with AI Copilot, suggested replies, conversation summaries, and AI assistants for agents. They speed things up without making you feel like you're handing everything over to AI. After using a few similar platforms, I think that's where LiveChat stands out the most. It doesn't just help you answer customers faster, it helps you understand how people actually think when they're using your product. Review collected by and hosted on G2.com.

I honestly haven't run into any major issues. The only advice I'd give is don't install it just to answer support questions. Spend some time reading the conversations yourself, even if you're a developer. It's surprising how many product ideas or UX improvements come from comments that would never show up in your analytics dashboard. Review collected by and hosted on G2.com.

The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com.

Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com.

LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment.

For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. Review collected by and hosted on G2.com.

LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. Review collected by and hosted on G2.com.

What I like most about LiveChat is how simple and reliable it is for both support teams and customers. The interface is clean, chats are easy to manage, and it helps us respond to customers much faster. I also appreciate the real-time notifications and automation features, which make communication smoother and improve the overall customer experience. Review collected by and hosted on G2.com.

One thing I dislike about LiveChat is that some advanced features can feel a bit expensive for smaller teams. Occasionally, the mobile app can also be slower compared to the desktop version, especially when handling multiple chats at the same time. Besides that, customization options for certain workflows could be more flexible. Review collected by and hosted on G2.com.

We have been a client for over a decade and actually started with them way before their rebranding. The platform is perfect for our business because the UI gives us so much information at a glance. We can clearly see where the user is from and what system they are using and even see what they are typing before they hit send which helps us prepare our answers faster. The message forwarding and ticket systems are very reliable and it has become the main way we communicate with our customers. It is a very professional tool that makes our support team much more efficient. The support is always excellent and they manage to always address any questions or issues we have right away. Review collected by and hosted on G2.com.

The biggest issue we have is that the cost seems to be raising all the time which makes it harder to justify for a smaller business. They have also started splitting their products into different categories which is very frustrating. Before the tickets were just a standard part of the live chat plan but now it is a completely different product that you have to pay for separately. This change in the pricing structure feels like they are nickel and diming long term customers who have been loyal to the platform for years. Additionally the integration with Angular was not simple at all and it took more effort than we expected to get everything working correctly with our modern tech stack. Review collected by and hosted on G2.com.

I use LiveChat to support our customers and take new bookings, which is great for people who can't call and need help with their bookings. I believe it's one of the best live chat platforms out there. I like being able to see the customer journey on the website, the ability to create campaigns, and start chats. Their reporting is brilliant. Those features are very important to the way we work and help us provide better services and take more new sales. I like that the initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

Their support is only through the live chat window. Sometimes it would be easier to speak with someone over the phone. Review collected by and hosted on G2.com.

What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. Review collected by and hosted on G2.com.

Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. Review collected by and hosted on G2.com.

LiveChat is incredibly easy to use and set up. We’ve never had any problems using it, and I really appreciate all the additional features we can rely on when we’re busy or offline. It was also very straightforward to implement on our website, which made getting started quick and hassle-free. Review collected by and hosted on G2.com.

I don’t have anything I dislike about LiveChat! Review collected by and hosted on G2.com.

I use LiveChat mainly for customer support and love the ease of doing business it provides. It allows us to attend to customer inquiries quickly and conveniently. I particularly appreciate the features like initiating a conversation with a user, integrating with social media accounts, and letting users leave a message after business hours. As a social security organization dealing with a large population, these features help us serve efficiently without customers needing to visit our office. The initial setup was easy enough for anyone to handle, which was a relief. Review collected by and hosted on G2.com.

Exporting chats is not straightforward for offline analysis. Review collected by and hosted on G2.com.

I like how LiveChat saves time and makes it easy for prospects to reach our sales team. The most beneficial feature for us is the ability to look into the rep who's on a chat and live coach or help them with answers through internal messages. It was configured to our needs and really outdid our expectations. Also, the initial setup was pretty easy. Review collected by and hosted on G2.com.

The only thing I would want in LiveChat is a feature for a prospect to call directly. Review collected by and hosted on G2.com.