--- title: Leapwork Reviews meta\_title: 'Leapwork Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Leapwork works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 107 scale: '5' date\_modified: '2026-08-07' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- ### Leapwork Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Leapwork to be **easy to use** , enjoying its straightforward interface and effective support for automation. [(31 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347638&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Leapwork, facilitating straightforward automation and seamless integration into workflows. [(19 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347213&qs=pros-and-cons#reviews) Users value the **world-class customer support** from Leapwork, which enhances their automation experience and partnership. [(19 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347492&qs=pros-and-cons#reviews) Users highly value the **excellent automation support** from Leapwork, enhancing their testing processes and efficiency. [(12 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1346928&qs=pros-and-cons#reviews) Users value the **intuitive user interface** of Leapwork, facilitating easy understanding and maintenance of solutions. [(9 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347595&qs=pros-and-cons#reviews) Users note that Leapwork can be **expensive** , especially for scaling and maintaining automation processes effectively. [(4 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347240&qs=pros-and-cons#reviews) Users note a lack of **missing features** such as advanced variable management and improved reporting customization in Leapwork. [(4 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347681&qs=pros-and-cons#reviews) Users express concerns about **cloud limitations** , highlighting difficulties with automation scalability and tool retention once adopted. [(3 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1346775&qs=pros-and-cons#reviews) Users feel the **limited customization** options hinder complex automation needs and frustrate those familiar with coded frameworks. [(3 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347128&qs=pros-and-cons#reviews) Users experience **recording issues** with Leapwork, affecting screen resolution and management of complex automated tests. [(3 mentions)](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1946193&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Leapwork ##### 1. Ease of Use Users find Leapwork to be **easy to use** , enjoying its straightforward interface and effective support for automation. [ See 31 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347638&qs=pros-and-cons#reviews) See Related User Reviews ![Chad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad C.") CC Chad C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Test Recording and User-Friendly Experience" What do you like about Leapwork? The ease of use and the recording of tests. The ramp up time to use the tool was much quicker than anticipated. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Effortless Testing Automation with Leapwork" What do you like about Leapwork? I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi ##### 2. Automation Users appreciate the **ease of use** of Leapwork, facilitating straightforward automation and seamless integration into workflows. [ See 19 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Effortless Testing Automation with Leapwork" What do you like about Leapwork? I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi SS sangeetha s. Small-Business (50 or fewer emp.) 4.5/5 "Great No-Code Automation Tool – 1.5 Years of Experience" What do you like about Leapwork? Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o ##### 3. Customer Support Users value the **world-class customer support** from Leapwork, which enhances their automation experience and partnership. [ See 19 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347492&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Leapwork Boosted Our Testing Quality with Top-Notch Support" What do you like about Leapwork? Leapwork has improve our testing quality and the support is top notch. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Updates, and Excellent Customer Support" What do you like about Leapwork? It's capabilities, ease of use, it's easy to on-board new staff, its speed in updating flows in case of changes, its SSO support and great customer su ##### 4. Automation Support Users highly value the **excellent automation support** from Leapwork, enhancing their testing processes and efficiency. [ See 12 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1346928&qs=pros-and-cons#reviews) See Related User Reviews SS sangeetha s. Small-Business (50 or fewer emp.) 4.5/5 "Great No-Code Automation Tool – 1.5 Years of Experience" What do you like about Leapwork? Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 5.0/5 "Reliable tool with excellent support and training" What do you like about Leapwork? Product The Leapwork tool is stable, intuitive, and effective for both desktop and web applications. While automating legacy desktop applications can ##### 5. User Interface Users value the **intuitive user interface** of Leapwork, facilitating easy understanding and maintenance of solutions. [ See 9 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347595&qs=pros-and-cons#reviews) See Related User Reviews SJ Signe J. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and easy to maintain no-code tool" What do you like about Leapwork? The structure with sub-flows which makes it very easy to maintain the test repository despite a rapidly evolving and changing UI. The Studio applicati PM Peter M. Enterprise (\> 1000 emp.) 5.0/5 "Excellent Product, Easy To Use, Great Support" What do you like about Leapwork? I like how Leapwork is both straight forward to use as well as creating solutions with a great UI/UX. Other similar tools create messy solutions which ### 5 Cons or Disadvantages of Leapwork ##### 1. Expensive Users note that Leapwork can be **expensive** , especially for scaling and maintaining automation processes effectively. [ See 4 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347240&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "The best Codeless Automation Tool in the Market" What do you dislike about Leapwork? The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can SJ Signe J. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and easy to maintain no-code tool" What do you dislike about Leapwork? Not very cost-efficient for scaling compared to other tools (i.e. charge per agent) ##### 2. Missing Features Users note a lack of **missing features** such as advanced variable management and improved reporting customization in Leapwork. [ See 4 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347681&qs=pros-and-cons#reviews) See Related User Reviews ME Matthew E. 5.0/5 "Leapwork: Visual, Collaborative, and Easy to Onboard" What do you dislike about Leapwork? Leapwork allows you to create variables to use throughout your flows; I would like some form of 'Variable Management', which we have requested and I b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Excellent No Coding Automation Software" What do you dislike about Leapwork? The only thing I believe this product might be missing is the ability to add security to folders so that if you have multiple teams utilizing the prod ##### 3. Cloud Limitations Users express concerns about **cloud limitations** , highlighting difficulties with automation scalability and tool retention once adopted. [ See 3 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1346775&qs=pros-and-cons#reviews) See Related User Reviews GS Geoff S. Enterprise (\> 1000 emp.) 5.0/5 "The Strengths and weaknesses of Leapwork" What do you dislike about Leapwork? The biggest downside is its easy of adoption! Just like lego there is a range of sophistication. This can easily lead businesses to underestimate th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Test automation without writing code" What do you dislike about Leapwork? What I dislike is that once you're using Leapwork, there's no way to export it to another tool in the future. So if you go with Leapwork, you're stuck ##### 4. Limited Customization Users feel the **limited customization** options hinder complex automation needs and frustrate those familiar with coded frameworks. [ See 3 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1347128&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "The best Codeless Automation Tool in the Market" What do you dislike about Leapwork? The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can NS Nikita S. Enterprise (\> 1000 emp.) 5.0/5 "Leapwork for Dynamics" What do you dislike about Leapwork? Less flexible compared to open source tools. ##### 5. Recording Issues Users experience **recording issues** with Leapwork, affecting screen resolution and management of complex automated tests. [ See 3 mentions ](https://www.g2.com/products/leapwork/reviews?filters%5Bsentiment_snippet%5D=1946193&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Updates, and Excellent Customer Support" What do you dislike about Leapwork? Support chat doesn't support screensharing. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "User friendly and great customer service" What do you dislike about Leapwork? The debugging of automations could be a bit easier to use ![Sia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sia G.") SG Sia G. QA Chapter Lead Small-Business (50 or fewer emp.) 6/7/2021 "Quick and Easy automation regression test" 4.5/5 What do you like best about Leapwork? Flexibility of the tool. It is very easy to learn for non technical testers, and you will have a test suite up and running in no time, and the AI blocks are great to work with. Customer service is quick to respond and Leapwork as a supplier is very flexible to work with. I like having that type of relationship with a vendor. Review collected by and hosted on G2.com. What do you dislike about Leapwork? I miss some integration with the reports and dashboards to DevOps. Since we use Leapwork in the DevOps pipeline, I would like it to be easier for the developers to view the reportings, without having a Leapwork account. You can fetch a video with a powershell script and postman, but something more accessable and easier would be hugely beneficial. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? We are using Leapwork for Web and Windows applications, as well as API calls. One of our goals is to make sure teams can do the regression tests with the tester present to avoid bottlenecks. This enabled us to quickly move to Continuious Delivery for one of the web solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicolas A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas A.") NA Nicolas A. Testing and Product Team Manager Small-Business (50 or fewer emp.) 5/19/2021 "A good product but not only ..." 5/5 What do you like best about Leapwork? Leapwork is a wonderfull product, easy to use even for non tech people of my team. It's easy to create first flows on web automation and for the most compliquated ones we can count on Leapwork team and an amazing source of information on knowledge base or learning center. Review collected by and hosted on G2.com. What do you dislike about Leapwork? This is not a question about Leapwork but more the time spent on it. It is important to put the right amount of time on it to have flows as close as possible of users manners and products evolutions. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? Leapwork runs non-regressions tests on apps, so the test team is focused on new features and their integration into the final user path. Before Leapwork, one tester was doing non-regression full time. Now, they write flows and are following reports of schedules running at the same time as testing new features. In our organization, it has made possible our continuous delivery and be sure that customers use the product as usual. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kyle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle S.") KS Kyle S. Vice President Of Development Mid-Market (51-1000 emp.) 10/20/2021 "Automation that helps development teams reach the next level" 5/5 What do you like best about Leapwork? The ease of configurability has allowed us to scale the solution in a way that is efficient and doesn't require extensive development background to do it. Review collected by and hosted on G2.com. What do you dislike about Leapwork? Overally, we didn't really have any downsides. The designer can get a bit cumbersome in extremely complex environments but overall the experience has been great. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? We used LeapWork to run the automated tests for one of our thick client applications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel I.") DI Daniel I. Director Mid-Market (51-1000 emp.) 4/26/2021 "Wow!" 5/5 What do you like best about Leapwork? So, I am 2 weeks into using Leapwork for automating the various systems I test here at e.surv. My initial thought on the product is just "Wow!" The speed at which users can create automated test cases by designing flows without code is phenomenal. It's great fun to use and I would certainly recommend to other testers, business analysts etc Thank you to the guys at Leapwork for designing such a great product The support you receive is brilliant, the option for a Teams call with screen share to talk you through and educate you on how to achieve what it is you're trying to do. Review collected by and hosted on G2.com. What do you dislike about Leapwork? The installation was a bit tricky if you don't know what you're doing. On the face of things, after knowing what to do, it isn't that difficult. I think this should be provided as a service over a Teams call with both companies IT departments Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? Regression Test Pack containing 1000+ manual tests that are to be ran each release we take. Takes approx 3 weeks to run them all. I've already automated 85 of these in 3 weeks as a complete beginner. Truly amazing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SO Stefan O. Business Analyst Mid-Market (51-1000 emp.) 6/4/2021 "Good Software to simplify automatic testing" 4/5 What do you like best about Leapwork? Logical approach of utilizing the building blocks making automated SW testing something everyone can do. The building blocks for the flows are vast and cover many features. By using the subflows, work can be reused multiple times, making it easy to build flows from a certain start point. Fantastic support and dedicated customer success managers Review collected by and hosted on G2.com. What do you dislike about Leapwork? Certain features are missing, for example, swiping functionality representing cell phone usage. The same for if flows are added to a flow they are not added directly to run lists if they are saved in the same folder where the run lists points towards. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? Generel smoke testing of webpages as well as testing of new features that have been implemented Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Senior QA Enterprise (\> 1000 emp.) 5/20/2021 "A great, reliable and consistent Codeless Automation tool" 4.5/5 What do you like best about Leapwork? The ease of use, the speed an automation can be built, and the consistency of the produced automations, all of which contribute to the ROI. The tool is very eary to pick up and learn, it removes most of the technology framework from the stack and allows you to implement automations quicker. With this in mind we're able to jump onto a new project or technology and be up and running within hours rather than days, we can re-use elements from other projects and implement them easily into new projects without that aforementioned set up time. When running tests having a video and full logging is invaluable and the recent addition of subtitles has been great for those occasions when the key framed video matched to log entries isn't giving you the full picture. Review collected by and hosted on G2.com. What do you dislike about Leapwork? As with all software there are occasional bugs, but generally on the whole they are minor. As of a few release ago the way automations are structured has changed, it involves a further step to edit a sub-flow, this can become tiresome when there are multiple nested sub-flows, or if you wanted to just copy a bit of text elsewhere. I understand why it's implemented, it's just a change or hurdle in the way we're used to using the software. Review collected by and hosted on G2.com. Recommendations to others considering Leapwork: If you're looking for an easy to use powerful codeless test automation tool Leapwork should be considered. It's compatible with almost anything and has connections to most test management and build tools. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? We are reducing the time taken to complete regression testing and reducing manual effort and consistency in process automation. Using the tool we get reliable and consistent test automation, we know that once validated and peer reviewed the output from the automation is guarenteed to work time after time. As the tool is easy to use we're able to build automation quickly to solve unexpected problems, sometimes producing production ready automation in under an hour. The automations build and allow anyone to peice together a process or test. It's incredibly compatible and we rarely encounter a situation where it doesn't work, Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KF Kellie F. Director of Operations & Technology Small-Business (50 or fewer emp.) 5/20/2021 "Fantastic Automation Tool" 5/5 What do you like best about Leapwork? Leapwork is a robust tool that we use for automation. The building blocks are intuitive and easy to use. Leapwork also has an extremely helpful documentation library. The debugging features are also extremely helpful. Review collected by and hosted on G2.com. What do you dislike about Leapwork? Leapwork has vastly has improved our operations and workflow. It saves valuable FTE time and is well worth the cost. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? We are completing repetitive tasks that need to be completed across multiple systems, as well as audits to ensure data is entered correctly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jens-Christian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jens-Christian H.") JH Jens-Christian H. Software Tester Enterprise (\> 1000 emp.) 5/19/2021 "Superb product" 5/5 What do you like best about Leapwork? It's slick and easy to use, it's modern, it cut corners that make other similar products more cumbersome to use, and the built-in C# editor makes it easy to develop and test specialized functions. Review collected by and hosted on G2.com. What do you dislike about Leapwork? I miss the ability to apply read-only user rights to individual folders and library sub-flows. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? Test of websites and 3270 mainframe. It's nice that is has built-in version control and scheduler too. No need for GitHub or Jenkins. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CO Christoffer O. Business Analyst Mid-Market (51-1000 emp.) 5/19/2021 "Good and easy software" 4/5 What do you like best about Leapwork? Didn't take long to learn and creating a test case does not too much time, due to no-coding. Review collected by and hosted on G2.com. What do you dislike about Leapwork? Some of the updates have issues, which shows a lack of proper QA before the update is released. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? Constant performing QA on our software, and thereby finding potential bugs before a release. A clear benefit is that we are saving time performing manual QA on our software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jerry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry I.") JI Jerry I. Team Lead Mid-Market (51-1000 emp.) 5/17/2021 "Jerry's 2 years experience in LEAPWORK" 4.5/5 What do you like best about Leapwork? No code automation and the simple way of scriptwriting. Review collected by and hosted on G2.com. What do you dislike about Leapwork? We do not have a customized report which should cover in a licensed version. Review collected by and hosted on G2.com. Recommendations to others considering Leapwork: This is purely no-code automation that all the manual functional testers can use. Review collected by and hosted on G2.com. What problems is Leapwork solving and how is that benefiting you? I'm using LEAPWORK scripts for smoke and regression testing in different test environments. Review collected by and hosted on G2.com. 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