It´s super intuitive, has several ways to do the same thing and all of them are easy.

Everything in a single system, connecting with you office suite, calendars, reminders, esign, document uploads, softphone for calling... everything.

Forms or client questionnairs can be personalized and you can run reports out of every single field you add to them, really amazing. Review collected by and hosted on G2.com.

From the call center perspective, the visibility to track properly what agents do live is not good enough

-You cannot see how long an agent has been in a call

-You cannot run a report to see if agents are hanging up intentionally

-No possibility to have different skillsets to send calls in a single language to a single group of agents in an effective manner, only by assigning case types; if all of your agents can handle different cases but cannot speak multiple languages, its useless to do it by case since your agents might not always be busy

-Calls reports have discrepancies that not even their IT team can explain properly, they tell you to talk to your vendor and that´s it Review collected by and hosted on G2.com.

We were looking for a reliable and straightforward legal CRM for a mass tort practice. After a lot of research and demos, we decided on Law Ruler. Law Ruler does all the legal CRM basics well, and it offers more advanced features like document management, lead management, and text messaging for a reasonable price. We've had zero downtime, and new features are added regularly. Most importantly, it is easy to use and was quickly assimilated into our current systems. Review collected by and hosted on G2.com.

We do not have any specific "dislikes" with the Law Ruler software. But there are a couple features that we would love to see added in the future, such as a more powerful, unified global search. Search works fine, but is currently split between CRM and document management. Review collected by and hosted on G2.com.

There are many things we like best about Law Ruler - we made the switch due to the reporting capacity which has improved even more since starting. The organization, ability to text with potential clients, staying on top of the information, callers, scheduling, notes, sending documents, storing documents, getting e-signatures, sending contracts, tracking information, the list is pretty endless. Review collected by and hosted on G2.com.

I have two frustrations - Law Ruler doesn't integrate with MyCase - which is on MyCase not LawRuler. And a second frustration which seems to be with all the software developers - it's constantly changing - things are added, design changes, etc. Screenshots for training are outdated too frequently. Outside of those two issues, we don't dislike anything. Review collected by and hosted on G2.com.

Service and simplicity of the user interface. Review collected by and hosted on G2.com.

Nothing - I am very happy with the software and the service. Review collected by and hosted on G2.com.

The automation features are awesome. This was the absolute best. Review collected by and hosted on G2.com.

No messaging within the software. You have to use a work around to message colleagues within the software. Review collected by and hosted on G2.com.

It definitely increases productivity, it makes it so easy to track and mange intake. Review collected by and hosted on G2.com.

A little difficult to get to know, I got lost in it sometimes. Review collected by and hosted on G2.com.