A very insightful tool that helps us to visualize how our users deal with a suspicious email. We like that it's also a very customizable tool, which allows us to increase the interaction with the users.

More webinars or longer videos with more details will be helpful since documentation sometimes doesn't seem to be enough.

Deep dive into the official documentation for better understanding, and execute a pilot with some test users.

Generate more interaction with our users, providing a complete visualization of our current posture against phishing threats.

The platform is easy to use and it provided complete solution from testing to follow-up trainings. You can use each module individually or link them together as a program.

The ability to integrate to AD allows easy grouping to user by department, location, functions, or any custom data field. Contents gets regular updates, you will always find new template and training modules. You can run test daily, weekly, monthly to the whole enterprise or to selected group. And you can create targeted training for user who failed or a training for everyone.

Their support and account manager always available for help with the solution or if you need new ideas for the campaign.

There really nothing to dislike about the solution. Many other solutions doesn't cover the wide ranges of the campaign capabilities. I would say an area of improvement is reporting capability, the data is there but a more robust reporting dashboard maybe helpful. Currently I have to download the data into csv and using spreadsheet and presentation slides to complete the report for the management teams.

Understand what your needs are as a whole program and the contents available.

Regular security awareness training, with history and record to follow-up. And a training module to pair up with the campaigns.

Most of the solution would only provide campaigns or training, Knowbe4 has all. In additional it can be set for user grouping which very helpful when sending out targeted campaigns with matching contents for users role and function.

Knowbe4 is an all-inclusive LMS that provides baseline testing for phishing, IT training, Compliance training, and a learning management system at an affordable price. We are able to add additional compliance pieces of training such as sexual harassment from the MOD store. This is invaluable as it is less training that must be built which saves time and money. In addition, there are 100 slots available for us to add our own training specific to our business. As a collections law firm, we must train on confidentiality, the fair debt collections practice act, and much more. We currently use iSpring to develop training in SCORM format which is easily added to Knowbe4's platform so we can initiate and track these trainings as well. We are looking forward to implementing training that is effective to aid in the remote learning process as a result of COVID-19. The account manager has been very helpful in designing a training program that will be effective for our business. There was an instance in the beginning that our account manager was out of the office and his backup was quick to get our issue handled so we did not miss our implementation goal.

Knowbe4 is has a specific account manager, but it took time to get connected after we paid the initial contract fee. It took some time to figure out how to connect with Active Directory and the videos don't cover all the little hiccups we have encountered. Support has been great but it has taken over 2 weeks to get over the hurdles just to get the baseline test out. The biggest dislike is having to send an email to reach support or the account manager. It would be easier to call and hold, but that does not appear to be an option.

LMS systems are very expensive. Knowbe4 is very affordable. We make it a goal to have a strong partnership between IT and HR. We have a focus on training and understanding how we can support operations. IT is supporting the business in the same fashion but from the information and technology side. Knowbe4 allows us to collaborate effectively. Both IT and HR are cost centers and not profit centers. Knowbe4 allows us to be budget conscious with an excellent, fresh, platform. It is easy to use for administrators and users. If you want your IT security training, compliance training, and operations processes to come together, Knowbe4 should be your LMS of choice.

We have client requirements that we can demonstrate training and testing for security awareness. We also have employees that are click-happy and it provides clear data on who are our high-risk individuals. In addition, these high-risk employees are easily siloed for frequent testing and training. Problem users must earn their way out of the "frequent-clicker" program. We have also learned that many employees are not going to IT with issues which slows reaction time down with a potential problem or breach. This allows us to focus on procedures to decrease vulnerabilities.

I like that it forces user interaction, and the interaction type and the entire experience is highly customizable. It also makes it very easy on the user to manage all of their trainings and take them at their convenience.

I think nothing is ever perfect, but I have trouble coming up with anything I see that needs improvement from a users perspective.

We use it to have our employees complete mandatory trainings and also improve our IT security and phishing awareness of all employees in the Firm.

The 'just in time' training delivered by the customizable landing pages for failed clickers; and of course, the ability to automate the phishing tests, 'set it, and forget it!'. Not that it's forgotten... just getting into what's doable with PhishER, I'm excited to dig into it.

The lack of time I'm able to devote to configurations... no complaints on the KnowBe4 side.

Take the time to implement to its fullest potential, powerful platform; basically just r.t.f.m. i guess.

Risk mitigation, and education. Realized benefits have been top level execs getting 'caught'; where the lesson of check the link has truly sunk in.

KnowBe4 keeps getting better - the variety of resources, from videos to posters, makes it easy to customize training campaigns. The phishing and vishing tests have been incredibly valuable on creating a baseline and then seeing our progress as employees become experts in the area of security awareness.

Sometimes the interface for setting up campaigns can be a bit frustrating but after using it a few times I've got it down!

Become familiar with all the content - the platform is powerful and varied. By being familiar with what is offered, you can easily customize what you share with your employees.

We use KnowBe4 primarily for Security Awareness Training resources and quarterly phishing tests. With the KnowBe4 resources I've been able to create a custom training for the last three years plus for new hires so that content is standardized. The benefit, which we see through the results of the phishing tests, is that employees have become savvy at spotting phishing and we have a robust security culture.

They have great support. All of their employees are very responsive. The training was quick and easy. The software is also pretty intuitive and easy to use.

Some of our employees have had trouble getting the phish alert button to show up. I think it depends on their computer settings and the browser they are using and that's hard to regulate.

Our employees are better trained and more aware of the risks of phishing emails.

Cyber security training videos

Phishing tests

Creates internal/operational efficiencies

Improves compliance

There is not anything we dislike at the moment.

Improve user awareness to Cyber security threats

Improve detection of phishing e-mails

The phish testing can be automated and scheduled

Drilling down into phish tests can take some time. Also the reporting is a little lacking.

Identifying happy clickers in the office.

KnowBe4 is like having a cyber expert on staff. They assist with setting up and scheduling in depth training and tracking. It's so easy to set it up and then I receive reports of what's going on with my users and their training as well as phish reports. They have been an integral part of our cyber security plan!

I don't have anything that I dislike about the program. It has all worked great for me and my users.

I would highly recommend KnowB4 - they are so easy to work with and they make the training fun and interesting. They have been a great partner to our firm!

KnowBe4 has made our firm more educated on cyber crimes and scams. We recently went through our first cyber audit and they were impressed with the knowledge level of our users. For our first report we did better than expected!