This is a great platform with amazing domestic-based support that really takes the work out of training. Initial setup has been great and the training (inside man and others) are fantastic.

I don't dislike anything but there is a small learning curve. Make sure to take the time to get set up correctly and get to know the system. The good news is support is easy to reach and super helpful.

We've had two small incidents with ransomware. I really like this tool because it allows our employees a self-help option when they feel an email is suspicious instead of trying to figure it out on their own and causing a security incident.

Having the Phish Alert Button (PAB) on everyone's outlook is fantastic. This way users can submit emails they think are malicious, KnowBe4 examines the email and lists if it is Clean, Spam or Threat. You get notified, and you have the ability to look at the email and resolve it, which helps with the Machine Learning. Also with PhishRip & PhishFlip, you can remove all other emails that came in from you server with PhishRip so no one else will fall prey, or you can PhishFlip the email, which defangs the email, leaves it in the other users' mailboxes and treats it as a Phishing Test email using a real-world Phish. It is great.

You cannot use it in Outlook Mobile unless you are running Exchange Server 2016 in Hybrid mode or O365. We are still running Exchange 2013 and therefore all of our mobile only users do not have access to the PAB, I whish they had included Exchange 2013 as well.

With the huge increase of Ransomware and Phish attacks, you need to train your users how to spot Phishing Emails, and PhishER is part of this process to help stem the tide of malicious emails. Well worth the investment.

Users can submit a suspect email without them calling me or emailing me and asking what to do. This has saved me an immense amount of time, and empowers the user. Also if it is Clean, you can have the system email the user back (if you so choose) to tell them the email is clean, without you having to do it. If it is Spam, you can also send the users an email stating it was Spam, and ask them to block it using their email program. These items being automated helps better protect the company.

The Machine Learning capabilities. It greatly assists agents in a quick determination if something is bad.

The UI is pretty good but I think there are some things that could be streamlined/improved. I don't really like the tags that the ML puts in. I think those could be better defined.

Great way to respond to Phishing e-mails and do some evaluations of the e-mails. Helps the agents as a one stop shop.