Customer Review - Computer Software
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Customer Quotes

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()

"The best way to handle Phishing across your organization!"

What do you like best about KnowBe4 PhishER/PhishER Plus?

PhishER provides a simple, single pane of glass to view, analyze, and respond to phishing attempts throughout your organization!

What do you dislike about KnowBe4 PhishER/PhishER Plus?

Some of the features in PhishER are less intuitive and require some digging/tweaking.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

PhishER has given us visibility into phishing across our organization and is allowing us to become more proactive and secure!

MB
Vice President
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()

"Great tool for email triage!"

What do you like best about KnowBe4 PhishER/PhishER Plus?

PhishER makes it simple for users to report emails in a way that we can focus our resources on the top risks and automatically filter out the noise. The feedback we get directly supports our efforts on security awareness.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

There is not a lot to dislike about PhishER. Configuring the rules could be made a little more intuitive. More inputs to train the Machine Learning module would be nice.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

We are realizing that the volume of suspicious email is much larger than we anticipated. And we are able to provide positive reinforcement on security awareness training by providing responses to users after they report an email.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Capable product, especially if you use KnowBe4 for security training and phishing tests."

What do you like best about KnowBe4 PhishER/PhishER Plus?

Automated remediation, ability to perform email forensics and remove emails from all inboxes (PhishRIP). PhishFlip where you can convert real-work phish emails into phishing tests is useful.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

The training on the platform could be better. Also, if PhishER could interface with the actual Phish reporting from Gmail/Outlook vs. requiring the use of the Phish Alert Button that would be easier for adoption.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

Remediation of phishing emails in the organization. Ability to investigate, review and remediate potential phishing emails and remove them from our environment. Automated functions is saving us time in forensics and remediation.

Rob S.
RS
Sr. Network Security Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()

"There is a lot here so take your time"

What do you like best about KnowBe4 PhishER/PhishER Plus?

The PhishER interface allows you to see all the report and allows you to automate how it will be handled.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

There is a lot there and the automated process seems to take forever and sometimes doesn't seem to finish classifications.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

PhishER is allowing my team to report all possible phish emails and giving me a dashboard so I can address it, with a bunch of automation to minimize my timesink.

Christopher B.
CB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"PhishER filters the spam from actual threats for you, allowing you to do your job much easier."

What do you like best about KnowBe4 PhishER/PhishER Plus?

In combination with the Phish Alert Button is allows us to get notified when a problem email comes in and automatically parses the rest of the emails so that we can focus on the areas that need attention.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

Honestly, the entire application is useful. Using the emails you recieve and turning them into phishing emails to further test your organization is a great tool. Maybe a way to automatically block problem emails would be great so that we can just go and review it at a later time.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

Automating the reporting process allowing me to focus on actual problems and the rest of my job duties. Also it helps take real world phishing emails that we recieve and use them for further training opportunities.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()

"Best way to help users combat phishing and spam emails"

What do you like best about KnowBe4 PhishER/PhishER Plus?

I like that I am getting feedback from my users about what they are getting while being empowered to quickly act on those emails in an impactful way.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

I really wish there could be some advanced way to incorporate PhishER with M365 and Exchange so we could quickly start blocking bad actors.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

I no longer spend time researching emails that people report to me. PhishER evaluates the emails for me and give me good data to act on. There is automated action you can set in PhishER to help automate some of the responses, so that makes the chore even more streamlined.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()

"Quality"

What do you like best about KnowBe4 PhishER/PhishER Plus?

This platform is helpful as it provides a fun way to test and keep employees on their toes for phishing emails.

There are tons of trainings as well

What do you dislike about KnowBe4 PhishER/PhishER Plus?

For some it is not perceived well. It helps being transparent when implementing.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

Helping us battle cyber crime

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Great product, top support. Recommend!"

What do you like best about KnowBe4 PhishER/PhishER Plus?

CSM and Support teams are top of the line. Always there when you need advice/support.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

A seamless O365 integration that can automatically add phishing email accounts to O365 blocked list. Now it is done manually.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

Phishing prevention and security trainings.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"PhishER Review"

What do you like best about KnowBe4 PhishER/PhishER Plus?

We like that PhishER helps us to identify risky emails, especially when they have attachments.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

I wish there was a way for it to permanently block the emails.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

PhishER is helping our staff to identify spam and phishing emails when they otherwise might be unsure.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()

"PhishER is a good service"

What do you like best about KnowBe4 PhishER/PhishER Plus?

How easy it is to make queiries. I'm able to respond quickly.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

There isn't a way to delete queries after they are created.

Recommendations to others considering KnowBe4 PhishER/PhishER Plus:

Great product. You will not be dissapointed.

What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?

Stopping phishing and spam is greatly appreciated. It is nice to have something always work.