We went from using a spreadsheet for resource planning, to be using Krow mainly. It was a bit of a learning curve, but we quickly got a hang of it and now we are very happy about all the data we can collect via the tool. Review collected by and hosted on G2.com.

Reporting can be a bit tedious as it is built in silos and not having a map of what report types tie together makes it a hassle to guess sometimes. Review collected by and hosted on G2.com.

Love the ability to create workflows down to the task level, and integrate them with time. Makes training and documenting complex processes so, so, so much easier. Review collected by and hosted on G2.com.

Nothing so far. We know the knowledge base will grow as the userbase does. Review collected by and hosted on G2.com.

I have been in professional services for almost 20 years. During that time I have been a customer or used multiple timesheet/PSA solutions. They include a custom bespoke PSA solution with a huge American IT firm, timesheets.com.au, Netsuite OpenAir, PeopleSoft, and now Krow. By far Krow has been our most successful tool.

What we love:

- Built on Salesforce has been a huge advantage to others because:

* No integration to our CRM (we use Salesforce), Krow simply extends SF objects

* You can use the SF report builder with Krow objects

* Most dashboard tools can present SF reports. Therefore they can also report on Krow reports

* SF works with Okta, so Krow works with Okta

- Integration to our Accounting system - Xero

- Very fast and easy to create Projects and Bookings. No batch jobs and tedious data entry like we expected with OpenAir (note: this might be better now. we were using it circa 2015).

- We can do Timesheets, Expenses, Resource Scheduling, Invoicing, Forecasting, Contractor bills, Rate cards all in one system Review collected by and hosted on G2.com.

The only thing I dislike about Krow was the time it took to implement. I was expecting it to be a 4 week process however it ended up taking a little over 3 months. However, to their credit the implementation cost was unchanged, it just took much longer than expected.

No local support in the Asia Pacific region. The implementation team in Canada is awesome, special call out to Mike Howe, however a weekly teleconference during implementation was probably the reason the implementation took so long. Review collected by and hosted on G2.com.

Project handling is too good. hours reporting and Invoicing Review collected by and hosted on G2.com.

Every thing is good and i don't have any dislikes for this app. Review collected by and hosted on G2.com.

Salesforce integration, reporting, Customizable to your company. Review collected by and hosted on G2.com.

There is no resource leveling for the product.

Release notes do not provide enough information to properly utilize new services or functionality Review collected by and hosted on G2.com.

It's a native Salesforce application, everything is built into the existing platform, so you can extend and build upon it as you wish. There are no issues around having to deal with another application to integrate with, since Krow lives with your other data. Review collected by and hosted on G2.com.

There is training documentation, but it's a little thin in places. Screenshots and/or videos and simply more entries with applicable user stories would greatly enhance the experience. Review collected by and hosted on G2.com.

Tasks management and Gantt chart functionality and multiple templates configuration Review collected by and hosted on G2.com.

Automation tools are not native, we wrote lots of workflows to automate Review collected by and hosted on G2.com.

Krow is easy to use, and allows for full blown project scheduling. Review collected by and hosted on G2.com.

Resourcing is still a little clunky, but the guys from Krow have been great to work with. They listen to client feedback, and are continually making changes to improve the product. Review collected by and hosted on G2.com.

Intuitive design combined with lightning fast platform Review collected by and hosted on G2.com.

Clunky time entry functionality. Lack of pre-built reports. Review collected by and hosted on G2.com.

Project management. Cronograms can be the same to internal planification and to give to the clients. Review collected by and hosted on G2.com.

Is not possible to separate between different companies. In example: all the resources of all the companies access to all the project templates, not only to those of their company. And the administrators can see all the human resources all the companies, not only those of their company. Review collected by and hosted on G2.com.