It's super easy to create pages dedicated to knowledge that can be edited and shared with the team. You can create like a whole system that also each department to create tabs in which they can write up some knowledge they have: processes, way of working, etc. You can use it anytime with any colleague to explain something. Review collected by and hosted on G2.com.

The UX/Ui is not great; It can become a real mess if you don't try to put some sort of organization from the start. As anyone can create, copy, and edit. The best is to have one dedicated person per team to create or edit, and all other users can just read and comment. Review collected by and hosted on G2.com.

I greatly enjoy the article format and simplicity of the documents. It makes it very easy to follow a bulleted list of instructions and allows for greater detail to be fleshed out. I love the ability to enclose links to other articles that pertain to relative information, both internal and external. I love the slack extension. Review collected by and hosted on G2.com.

I don't enjoy the actual home page and how the home area presents articles. It is difficult to find articles other than the 'favorites' and 'search' functions. It is easy to have outdated articles or articles that no longer pertain to the organization's current processes. Review collected by and hosted on G2.com.

The best part of Kipwise is its documentation hosting capabilities with features that allow those documents to be segmented by category. The search bar allows for relevant articles/documents to appear, which makes it easy to find what you're looking for. Review collected by and hosted on G2.com.

The only downside to Kipwise is that there is a learning curve when it comes to ensuring that users are following best practices, set by the company. If these practices aren't outlined, it can feel like a free-for-all within the platform and documents aren't categorized correctly, updated regularly, or there is repeat information that shouldn't be there. Review collected by and hosted on G2.com.

I do like that you can make an article about anything and you are able to import screenshots and documents to make it easier for people to follow. I also like that anyone can create an article. Review collected by and hosted on G2.com.

It's really not intuitive and very hard to search. Even when you know keywords and stuff you still have to search through lots of results to potentially find the one you are looking for. Review collected by and hosted on G2.com.

I love that Kipwise integrates with slack. This feature is one of the reasons we chose this product. The ability to look for an article and send it mid-conversation without ever leaving slack is incredibly beneficial. Using Kipwise in slack promotes using the KB and following stated SOP's rather than tribal knowledge.

I like that you can decide who can edit the articles. We allow anyone to create or edit articles which helps keep them up to date. Review collected by and hosted on G2.com.

I'm not too fond of Kipwise's querying abilities. It has improved over time with the addition of, "tags" but there's still some way to go. Poor querying is a barrier for newer team members who do not know all the jargon associated with different topics. A knowledge base isn't helpful if you cannot find what you're looking for. Review collected by and hosted on G2.com.

Love how folders can be used to organize. Also being able to access through slack is a game changer! Having a website to use as a knowledge base that's also easy to access it wonderful. Review collected by and hosted on G2.com.

Sometimes finding the right article can be very difficult. It seems like over the past couple years the search feature has gotten better but there's still room for improvement. Review collected by and hosted on G2.com.

It's basically a foldering system for all things training. Review collected by and hosted on G2.com.

It can become pretty messy if up keep is lacking. Review collected by and hosted on G2.com.

It's very easy to use. Anyone in the company can create a post or edit an existing any time. Review collected by and hosted on G2.com.

There isn't much I dislike. It's easy to categorize and embed videos but maybe the layout could be more visually pleasing. Review collected by and hosted on G2.com.

User Interface is great. Easy to navigate if organized properly. Review collected by and hosted on G2.com.

Documents and articles become outdated very quickly. Review collected by and hosted on G2.com.

Easy to navigate with flexible folder structure. You can set reviewers for your content so that you will receive automated review reminders. They have great integration with Google Drive, so setting up is easy. I simply need to connect my Google Drive, and I can search for the previous docs that I've created on Google Drive directly on Kipwise. Review collected by and hosted on G2.com.

I think table formatting can be improved. However, you can work around this by embedding a Google spreadsheet instead. Review collected by and hosted on G2.com.