Customer Service is amazing, they were patient and professional from sales to implementation and even better after completely onboarded. Amazing vendor, so glad I found them! Review collected by and hosted on G2.com.

No local office for me to go to just to say thank you! Review collected by and hosted on G2.com.

There response time to support tickets has been quick. Review collected by and hosted on G2.com.

So far I do not have any dislikes. Their support team has been very helpful and very friendly. Review collected by and hosted on G2.com.

The amount of time spent on filing sales tax is numerous and with kintsugi we could really save lot of time and their team is completely helpful and reachable Review collected by and hosted on G2.com.

The only difference we identified from getting services from CPA to kintsugi is we have few products that are exempted from sales tax but kintsugi is not pro-active in letting us know compared to CPA's who does this immediately. Review collected by and hosted on G2.com.

It’s valuable because it centralizes filings, registrations, nexus, and international coverage in a single portal, making everything easier to manage in one place. Review collected by and hosted on G2.com.

Onboarding was a pain point, although that may also be on our end since we’re registered in all states and globally, which can get quite complex. Even so, they’ve handled our account with a lot of professionalism. Review collected by and hosted on G2.com.

Kintsugi has been accommodative when it comes to managing support requests in a timeline manner. The team operates efficiently and communicates well. Review collected by and hosted on G2.com.

Previously we experiences some communication issues around email, but this has been cleared up. There are no negatives currently. Review collected by and hosted on G2.com.

Tried Kintsugi for the first time and it made the sales tax way less intimidating. Super quick to set up, takes care of everything from tracking to filing, and even uses AI to catch issues before they become problems. Feels like having a tax pro on call 24/7. Review collected by and hosted on G2.com.

Sometimes the dashboard feels a little busy at first glance, so it took me a moment to figure out where everything lives. A few tooltips or quick-start guides could make it even easier for first-time users. That said, once you know your way around, it’s smooth sailing. Review collected by and hosted on G2.com.

I like that there is the app, but most importantly there are humans behind the app that you can interact with to ask questions, get clarification, etc. I like that someone is paying attention in the background. We were with a competitor before and they basically deserted us after the onboarding process. But at Kintsugi, they are there through the whole process. We've now filed 2 quarterly Sales Tax Reports and everything went smoothly. Review collected by and hosted on G2.com.

There is a bit of tech to understand on their app, but I had a team of their staff who walked me through all the app features and areas I needed clarification on. So, if you're not super techy, you might need their support. Review collected by and hosted on G2.com.

Kintsugi’s intuitive interface is informative but simple and easy to navigate. We had a single, live human onboard us (shout out to Jonathan!) and he was smart, friendly, and responsive. That process was mostly smooth, and the platform’s automation capabilities helped us streamline our workflows almost immediately. I especially appreciate how easy it is to integrate Kintsugi with our existing tools, which saves us tons of time and reducing manual work. I'm so glad fellow execs agreed to let me try Kintsugi instead of deferring to Avalara! Review collected by and hosted on G2.com.

I'm maybe a bit torn on the pricing model, because I love a flat rate - $75/filing - but kind of wish it was lower for states that require monthly filings instead of quarterly. The product approval model could use some work for special use cases like ours, BUT! Their support team offered to take over the lift while they do dev to improve it for us, which is amazing! The support resources and responsive customer service team made the transition much easier. Review collected by and hosted on G2.com.

Kintsugi has made handling sales tax so much easier. We used to work with an agency that did everything manually. We had no clarity on when states would be filed nor the ability to approve them on a state by state basis. We also had low visibility on nexus within states.

Kintsugi is the 2025 modern approach to sales tax and has made life a lot easier for a process (sales tax registration and filings) that sucks for everyone anyway.

Support has been awesome as well. Review collected by and hosted on G2.com.

Transitioning registrations over was a little hassle. Not their fault just a tedious process because it has to be done for every state individually. Review collected by and hosted on G2.com.

Able to create a free account and try their platform to see what things will look like. Review collected by and hosted on G2.com.

Lack of customer service. Data wasn't showing properly (states being marked as exposed when we have no taxable products in the state) and I wasn't going to commit to a contract with them until they can solve the issue. They claimed to be working on it but never gave me an update after 1+ month and ignored my follow up email. Their ads keep showing up in my social media and kept reminding me about being ghosted. That prompted this review. Review collected by and hosted on G2.com.