Kickserv Reviews (180)

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Kickserv Reviews (180)

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4.5
180 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and effective scheduling capabilities, which help streamline operations and improve organization. Many appreciate the responsive customer support and the ability to integrate with other tools like QuickBooks. However, some users note that the mobile app can be glitchy at times, impacting the overall experience.

Pros & Cons

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Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Great Experience Overall"
5/5
What do you like best about Kickserv?

Kickserve software has been a game changer for our business. It’s incredibly easy to use, well-designed, and has helped streamline our daily operations. Scheduling, job management, invoicing, and tracking everything in one place has saved us so much time.

The system is reliable and runs smoothly, and the support team is always quick to respond whenever we need assistance. It has definitely improved our efficiency and overall workflow.

Highly recommend Kick serve to any service-based business looking to stay organised and grow professionally. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes the company logo fails to upload. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for your review of Kickserv. We appreciate the feedback and are always excited to hear how Kickserv is helping our users. It's the reason we all do what we do! I've shared your feedback with the support team. They take a lot of pride in providing timely and detailed responses. We know our users are busy so we make it a point to respond quickly. If you have any questions or have other feedback for us, please reach out. We're always looking for ways to improve Kickserv and make it even better.

NA
Nikolas A.
Small-Business (50 or fewer emp.)
"Kickserv is an ideal and simple tool with a variety of functions that help us"
5/5
What do you like best about Kickserv?

I love this tool because it is excellent for managing client reports and obtaining administrative processes such as billing and it gives good results. Its great to have this tool for us because we can assign staff to do different types of work efficiently.

verry easly for use Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

making the software easier so that users prefer to use it Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Nikolas, thank you for leaving us a review. We are so happy to hear how your work life has improved since you started using Kickserv. We are actively working on improving the mobile application. In fact, we just recently hired a dedicated mobile engineer whose sole focus will be improving mobile functionality. New changes coming soon! In the interim, you can reach out to our Success Team at any time for assistance. They are always ready to help.

John B.
JB
John B.
Machinist
Small-Business (50 or fewer emp.)
"Easy to use, works with tap to pay with app"
5/5
What do you like best about Kickserv?

ical ability and tap to pay on phone with kickserv app Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

when ever i click on an event in the calendar, it shifts the event and asks 'Confirm Are you sure you want to move this event?Note: You can turn these notifications off by checking the setting at the top of the calendar.' and i have to click 'cancel'. i just want to open the event. but everytime i click on the event it tries to move ahead a half hour. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi John, we appreciate your feedback! I'll pass along your request to connect a card reader to our Product Team. Please reach out if you need anything at any time. We are happy to assist!

Justin G.
JG
Justin G.
Environmental Consultant
Small-Business (50 or fewer emp.)
"KickServ Customization That Boosts Profitability and Efficiency"
5/5
What do you like best about Kickserv?

The customization options make it easy to accommodate almost any type of service. I’ve used KickServ with three different types of companies, and each one has quickly become more profitable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

QuickBooks Sync is necessary at the start when using KickServ. I just wish that had been communicated more clearly when I first signed up, because it could have saved me quite a bit of time in the beginning. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Justin. Thank you so much for leaving us a review. Your feedback is appreciated! In our onboarding email series, we provide direction on QuickBooks integration in the third email, but we will evaluate the timing based on your input and look at moving that up sooner in the onboarding series to make sure it's clear. We strive to provide clear and efficient communication to make onboarding as seamless as possible. We're so glad you are getting such great value from Kickserv. Thanks for choosing us time and time again!

Sylvia M.
SM
Sylvia M.
Office Manager
Small-Business (50 or fewer emp.)
"Referral"
4/5
What do you like best about Kickserv?

Our team can see there schedule, get daily reminders. our customers can get 24 and one hour reminders. I love the ease of how faster I can set up estimates and invoices. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish there was a way to track where our "new leads" come from so we know where to focus on putting our advertising. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

Thank you Syliva - We will work on the attachment feature and more and earn that 5th star.

Jennifer F.
JF
Jennifer F.
Office Manager
Small-Business (50 or fewer emp.)
"User friendly & overall exceptional!"
5/5
What do you like best about Kickserv?

We like that they've made some changes to the web version which allows more customization of areas we use/don't use. Still very pleased with the overall use of this provider. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Kickserv seems to have been going through a lot of changes in the past 6 months. These aren't necessarily bad, just a lot to learn as far as where things are located now compared to how it's been. The app seems to log us out quite frequently but we do our best to not get too frustrated with it. There are some features on the app such as tap to pay, and attachments that don't always load properly and you have to close out and go back in for them to show up. Hopefully those will be resolved soon. Otherwise, we're still very happy. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Jennifer, thank you so much for taking the time to leave us a review. Of course we are thrilled to hear that you are enjoying using Kickserv and anything that helps customer satisfaction is a win.

Sheena S.
SS
Sheena S.
Office Manager- but the Technician is out in field.
Small-Business (50 or fewer emp.)
"Magic Link Makes Logging In on New Devices Effortless"
5/5
What do you like best about Kickserv?

Magic link is a great tool when you are using a different device and don't remember the password off hand. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

There haven't been any issues while using it, so I have no complaints. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Sheena, we're so happy that magic link has been so helpful and that you're enjoying the dashboard. Keeping everything visible in one place really gives you a nice overview of all job details so you don't have to click around too much to find the information you need. If you have any suggestions on how we can improve Kickserv or any questions come up, please do not hesitate to reach out to us at support@kickserv.com. Abe and Mike are always happy to help!

Michael L.
ML
Michael L.
Service Project Manager
Small-Business (50 or fewer emp.)
"Instant organization"
5/5
What do you like best about Kickserv?

Kickserv has been a powerful tool for streamlining our field service operations and providing real-time visibility across active projects. Instantly implemented this with a manufacturing, installing, servicing company thanks to the staff at Kickserv who have helped me use this software which I depend on a daily and monthly basis to track billables and customer satisfaction and so much more. So easy to integrate our existing systems into it. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Would love to see a built-in CRM feature for better customer management. It’d be helpful if files and photos were accessible directly from the main customer profile page. A map view showing all unscheduled jobs would improve planning and route optimization. Also, switching between users on a shared iPad could be easier, streamlining that would help techs in the field. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Michael, thank you for your feedback. We're happy to hear that it's been so easy for you to implement Kickserv for your business and I love the ideas that you've shard with us for opportunities for improvement. I'll share your feedback with our product team for future consideration. Please let us know if you need any assistance along the way. Our team is here to help!

Sean L.
SL
Sean L.
Repair Shop Manager / IT
Small-Business (50 or fewer emp.)
"Kickserv simply rocks"
5/5
What do you like best about Kickserv?

Kickserv continues to improve. They do not update simply to say "we updated." When they release an update it is because additional features have been added. Sometimes the updates are responses to requests by end users. Sometimes new system integrations. Always with the ambition of making the user experience easier. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Inventory control (not their ballistic, I know). Also a better way for employees to interact with each other would be great. Other than that, Kickserv is pretty much exactly what we need. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Sean, thank you for choosing Kickserv. We appreciate your feedback. We're so happy it's working well for your business. If you have any questions or feedback for us, please reach out at anytime.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Clear Layout and Helpful Reminders Make Scheduling Easy"
4/5
What do you like best about Kickserv?

The layout is clear, and the reminders make scheduling easier. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

sometimes the app won't work properly and that's frustrating Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you so much for taking time to leave us a review. We really value customer feedback and some of the best ideas come directly from our users! If there is anything specific that isn't working in the app that you would like help with, please reach out to our Customer Success team and they can help diagnose the issue and find a solution for you.