I like Kenect because of how many reviews you get with it and the responses that they provide to reviews. It also gives a chance to fix any issues if a customer's having a bad experience before their review goes live. The initial setup was very simple. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The accessibility of communication between customers and employees. Review collected by and hosted on G2.com.

I haven’t found anything yet that I dislike Review collected by and hosted on G2.com.

It makes texting with customers really easy for everyone in the company. As a manager, it allows me to see all of the inbound and outbound texts in real time. Review collected by and hosted on G2.com.

I don’t have any problems with the software Review collected by and hosted on G2.com.

What I like the most is that it is a tool that helps you stay in touch with clients and resolve any questions they may have. It is also very practical for sending or forwarding documents or photos. Review collected by and hosted on G2.com.

Sometimes it disconnects a lot and doesn't let you log in again, and then you lose contact with the clients. Review collected by and hosted on G2.com.

I'm a big fan of the user access levels. We have a lot of sales advisers who don't need to be in control of everything, and it makes it easy to assign leads. Also the broadcast feature is so simple, and we enjoy scheduling them out. Review collected by and hosted on G2.com.

I think the broadcast system could be better. If they could increase the number of recipients, and delivery time, it would be much appreciated. Also we don't get many stats from it like we do with other sms software. Review collected by and hosted on G2.com.

Good, efficient way of texting customers about equipment pick up. Review collected by and hosted on G2.com.

More steps than other apps to complete tasks. Review collected by and hosted on G2.com.

Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months.

Downloading a transcript of the texts is easy and nice to look at. Review collected by and hosted on G2.com.

I wish Kenect had a computer application so that I can keep it open on my desktop without all the bells and whistles that chrome has.

I appreciate the desktop notifs, but I think it would be better executed if there were a dedicated desktop app. Review collected by and hosted on G2.com.