Kanerika took the time to understand how our technology environment worked before recommending changes. Rather than focusing only on individual services, they looked at how our systems, data workflows, and reporting needs connected together.

The improved organization and documentation have made our environment easier to understand and manage. This gives our team more confidence when making technical decisions and provides a stronger foundation as we continue developing our AI solutions. Review collected by and hosted on G2.com.

The assessment process required more involvement from our team than initially expected because our environment had evolved over time and contained different systems built for different purposes.

The additional review was necessary to understand the existing architecture properly, but companies should be prepared to dedicate time during the discovery phase. Review collected by and hosted on G2.com.

I like their ability to understand the complexity of working with multiple custom-built applications. They did not approach the project as a simple data migration exercise; they took time to understand how our systems were designed and how our customers use them.

The improved organization of our data has made reporting easier and gives our team a clearer view across different solutions. The documentation and structured approach were also valuable because they help us maintain and expand the environment more effectively. Review collected by and hosted on G2.com.

The initial analysis phase required detailed discussions because our applications had been developed over many years with different technologies and data structures. Mapping everything correctly took time, but it was necessary to avoid issues later in the process.

Companies with a large number of custom applications should expect the discovery stage to require close collaboration between both teams. Review collected by and hosted on G2.com.

What I like and find different is that we now spend less time questioning the numbers and more time acting on them. Having information organized in one place has made it easier to understand trends, monitor performance, and identify areas that need attention.

What I appreciated about Kanerika was that they did not approach the project as just a technology implementation. They spent time understanding our business processes and how we actually use information before recommending solutions. Review collected by and hosted on G2.com.

Like most projects involving multiple systems, the early stages required patience. Some of our existing data needed review and cleanup before everything could work smoothly together. The process required involvement from our team, but it helped create a better long-term outcome. Review collected by and hosted on G2.com.

The best benefit was bringing our scattered data sources into a unified analytics environment. Kanerika designed a scalable Snowflake architecture that separated data ingestion, transformation, and reporting layers in a way that fits our business needs. The improved query performance and easier access to trusted data helped our teams make decisions faster. Their experience with data engineering and platform architecture was valuable throughout the implementation. Review collected by and hosted on G2.com.

The initial architecture and data modeling discussions required more time than expected because our existing systems had evolved over several years and contained different data structures. This was mainly due to our internal technical complexity, but companies with multiple legacy systems should plan sufficient discovery time before implementation. Review collected by and hosted on G2.com.

The impact was noticeable within the first month. A large portion of routine requests are now handled automatically, allowing agents to focus on more complex customer issues. Customers receive answers much faster, including outside business hours. Another feature that has been particularly useful is the automatic ticket summary generation. When a case is escalated to an agent, they can quickly understand the context without reviewing the entire conversation history. Review collected by and hosted on G2.com.

Preparing our knowledge base required more effort than expected. Before deployment, we needed to review, update, and organize a large number of support articles to ensure accurate responses. The quality of the AI experience depends heavily on the quality of the underlying content, so organizations should plan time for this step. Review collected by and hosted on G2.com.

The backlog cleared within the first few weeks of going live. The AI workflow helped us process pending reviews faster, while the standardized output made each vetting file more consistent with citations, risk indicators, and compliance mapping. Having source references attached to findings made internal reviews easier and gave our team more confidence when making decisions. Review collected by and hosted on G2.com.

The web research component occasionally returned irrelevant results that required additional filtering. Kanerika worked with us to refine the logic and improve the quality of results over time. Organizations should expect some adjustment during the early stages as the system is tuned to their specific requirements. Review collected by and hosted on G2.com.

The biggest improvement was the reduction in manual effort required to identify and review experts. The AI agent helped our team find more relevant matches faster, while the unified dashboard made it easier to review expert information and supporting sources. The Kanerika team also took time to understand our compliance requirements and business workflows rather than focusing only on the technical implementation. Review collected by and hosted on G2.com.

The initial configuration period required some adjustment as the system was customized around our taxonomy, survey categories, and internal processes. This was expected for a solution tailored to our workflows, but it is important to plan for stakeholder involvement during the setup phase. Review collected by and hosted on G2.com.

The biggest strength was the speed of execution, combined with stability during the migration. A large portion of the workflow conversion was automated, which helped accelerate the project significantly. We were able to complete the migration faster than expected while keeping business operations stable throughout the process. We also reduced ongoing licensing costs after moving from UiPath to Power Automate, which added long-term value beyond the migration itself. Review collected by and hosted on G2.com.

The FLIP platform has some UI limitations during the configuration phase. It is functional but not the most intuitive for a team reviewing the migration mapping for the first time. The Kanerika team walked us through it so it was not a real problem in practice. Review collected by and hosted on G2.com.

The 99.9% data integrity during migration was the number that mattered most to us. We also saw a 30% improvement in processing speeds after going live. FLIP made the whole process much smoother as it handled automated validation and testing throughout, not just at the end. The team stayed hands-on through stabilization, not just until go-live. Review collected by and hosted on G2.com.

The discovery and mapping phase took longer than we initially expected. There is quite a bit of upfront analysis required before the automation framework can fully kick in, so it is worth planning for that in the timeline. Not a major issue, but something future customers should be aware of. Review collected by and hosted on G2.com.

The cost savings from removing the SSAS subscription were immediate. Near real-time refreshes changed how our team uses the data as work order tracking became an actual live feed instead of a lagging report. FLIP accelerated the migration and kept data integrity intact throughout the transition. Having the full stakeholder base on one platform finally gave everyone the same view. Review collected by and hosted on G2.com.

The ERP integration required some back-and-forth with our internal IT team to align on data structures. That was not Kanerika's fault, but plan for extra coordination time if your ERP setup is customized. Review collected by and hosted on G2.com.