Honestly there are a few things I genuinely like about ITILITE.

Support

No real complaints here. Every time we've reached out, the team has been responsive and actually helpful. Issues don't linger and we've never felt like we were chasing someone down for an answer. That alone puts them ahead of a lot of tools we've used.

Ease of Use

The UI is one of those things you don't notice when it works well — and that's exactly how it's been. Nothing feels out of place, the flows are logical, and new users pick it up without needing a manual. We haven't had a single "how do I find this" moment that turned into a real problem.

Reporting

The reporting has been solid. Getting visibility into travel spend, policy compliance and booking trends is straightforward and the data is presented in a way that actually makes sense. Pulling reports for leadership takes minutes, not hours.

UI / UX

The interface makes sense for the most part. Once you get past the initial setup, the core travel booking flow is fairly straightforward and the dashboard gives you a decent overview of what's going on without too much digging.

AI / Intelligence

The policy compliance checks are actually pretty smart. It flags out-of-policy bookings before they go through, which has saved us from a few awkward conversations. Not perfect but better than doing it manually.

Integrations

Connects with our HR and finance tools without too much trouble. The data sync works reliably and we haven't had major issues with it breaking on us.

Performance & Speed

Search results for flights and hotels load reasonably fast. Booking confirmations come through quickly and the mobile app works well enough for employees on the go.

Support & Onboarding

The initial onboarding was structured and the team was available when we had questions. They assigned us an account manager which helped during the early weeks.

Pricing / ROI

The savings tracker is a nice touch — it shows how much is being saved against market rates which makes it easier to justify the tool internally. Review collected by and hosted on G2.com.

Honestly, nothing major stands out as a dislike so far. The platform has been doing what we need it to do and we haven't run into any real issues worth calling out. Maybe a few minor things here and there but nothing that's actually impacted our work in a meaningful way. No complaints from the team either.

Overall nothing stands out as something I'd want changed right now. It's doing what it's supposed to do and doing it well. Review collected by and hosted on G2.com.

I like the ease of booking and modifying flights and hotels with itilite if needed, along with the notifications that keep us updated. It's seamless, streamlined, and easy to adjust to changes, which is a big advantage. Every minute saved in searching for flights and confirming the bookings is valuable. Modifications are super fast, and the notifications are the icing on the cake. I also appreciate that itilite requires no setup since it's an online software, making it very easy to use. Review collected by and hosted on G2.com.

I would like a little better user experience to kind of make our life even more better. And of course mobile compatibility and maybe a mobile application. Review collected by and hosted on G2.com.

I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appreciate the easy access to invoices and financial data, along with the integration of virtual card information in the system. The data tracking and reporting features are something I definitely value, especially with the addition of the new Iris feature. The initial setup was very smooth and straightforward, thanks to the helpful customer success manager who guided us through the platform, addressed questions promptly, and resolved any issues. The itilite team has always been responsive and supportive. Review collected by and hosted on G2.com.

I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a hotel or rental in the process of booking rather than starting all over and reselecting flights. If there was an option to skip a step and move on to the next booking piece without having to go back, that would be helpful. Review collected by and hosted on G2.com.

I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process is straightforward and it locks in prices for 24 hours. I like that it shows colleagues who are traveling on the same flight, helping me connect and make common arrangements. The customizable search filters are great for choosing specific timings. I also use the expense feature for reimbursements, which adds to its functionality. Review collected by and hosted on G2.com.

Rescheduling is a bit of a hassle with itilite because I have to cancel the flight and rebook it, which takes more time, especially when the travel dates are near. Also, there's no single sign-on option, so I have to set up a login and remember the password, which can be a hassle with the endless number of passwords today. Review collected by and hosted on G2.com.

The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organization like ours. Review collected by and hosted on G2.com.

Reporting flexibility could be improved. While the core features work well, having more customization options in reporting would make it even stronger for enterprise use. Review collected by and hosted on G2.com.

What we value most is the automation around card transactions and project coding. ITILITE automatically assigns charges to the correct GL accounts and job numbers, which significantly reduces manual entry and improves accuracy in project cost tracking. It gives us clear visibility into spend while maintaining strong financial controls. Review collected by and hosted on G2.com.

Reporting flexibility could be improved. While the core functionality works well, some financial and project reports require minor adjustments to align perfectly with our internal construction cost reporting formats. Review collected by and hosted on G2.com.

At Exadel, I like that Itilite combines travel booking and expense management in one simple platform. The centralized booking and automated expense tracking in Itilite help our team manage travel faster and with less manual work. The initial setup was quick and easy for our team, and the platform has a simple interface which helps teams adopt it quickly. Review collected by and hosted on G2.com.

Nothing to dislike about itilite, everything was perfect. Review collected by and hosted on G2.com.

Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. Approval flows are simple, and the data is reliable when it comes time to review or reconcile expenses. Review collected by and hosted on G2.com.

A few reports need small tweaks to match how we format things internally, but the information itself is accurate. Review collected by and hosted on G2.com.

The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, enabling approvals to move forward without back-and-forth. Expense submission now takes a fraction of the time compared to earlier processes. Review collected by and hosted on G2.com.

I have not had any issue with the platform Review collected by and hosted on G2.com.

No real complaints. Whenever we reached out, we always got genuine help from their support team. The best part is how quick they are, especially with last-mile support. Review collected by and hosted on G2.com.

Nothing to dislike everything works as intended Review collected by and hosted on G2.com.