We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be able to schedule appointments, request refills or message their providers directly without the hassle of having to call the clinic and being placed on hold. There are always enhancements and new features being added. It has improved our patient no shows dramatically with the the appointment reminders and on demand messages. We recently added personalized insights option for our portal users and we have had great feedback from patients that use it, they love the recommendations it provides. Also, anytime we have a question or need assistance on anything Intelichart is always so quick and helpful to respond. They also recently added a new feature that auto translates forms to spanish and it has been great! It makes building forms so much more simple and quicker. Review collected by and hosted on G2.com.

Hopefully can be compatible with international numbers in the future. Review collected by and hosted on G2.com.

The portal itself is intuitive and easy to use from a patient experience. Working with the implementation team was a very positive experience and we ran into very few complications with the integration into our EHR. The portal itself is stable, and we have seen very little in the way of downtime or general performance issues. The addition of AI forms translations is very helpful for our non-english speaking patients. We are taking a stage approach to e-forms in our organization and are beginning to see the benefits of having these forms available for patients to complete before their appointments. We have also been able to boost patient engagement with the patient activate feature. Review collected by and hosted on G2.com.

A few of the issues we’ve run into have been related to lab notifications. Patients receiving multiple notifications for each test run within a panel has led to some negative feedback. That said, the team has been very open and receptive to the feedback we’ve provided regarding this. Review collected by and hosted on G2.com.

I like how quick and easy it is to search for patients and identify which ones have signed up for the patient portal. I can upload documents for patients to view and integrate them into their portal easily. The process takes just one click from Office Practicum when scanning documents. I also like how InteliChart connects to my daily schedule with Office Practicum, allowing me to determine which patients have or have not signed up and remind them to do so when they check in. It helps manage security risks by letting patients access their information with very limited security risk, avoiding the need to email protected health information. Review collected by and hosted on G2.com.

The PIN feature does not work the best when patients are signing up for the portal. I don't like the fact that we have to send them a pin first in order for them to sign up. And that email we send has about only 48 hours until it is no longer valid. It becomes very frustrating. Review collected by and hosted on G2.com.

Ease of use. We have heard great feedback from our patients regarding how accessible everything is to navigate. When we log on ourselves to assist patients or to send invites, everything is such a smooth process. Review collected by and hosted on G2.com.

InteliChart can be a bit challenging within a pediatric clinic setting. We have had to get creative with our work around for parental access once the patients reach the age of consent in our state. It would be helpful if there were a simplified process of access, or a way to track age groups and access more consistently. Review collected by and hosted on G2.com.

I like how everything goes into their chart and it does not make more work for us. It helps us not tie up our personal emails and it is a better way to communicate to the patient. There's also less work on all the employees with saving and printing etc. Review collected by and hosted on G2.com.

Setting up access for multiple people in the portal is really tough, especially in cases like divorced families where both parents want access to a child's chart. It's a lot of extra steps that could be easier. Also, the initial setup was very difficult, though it's gotten easier over the years. Review collected by and hosted on G2.com.

I am very excited about all the new and upcoming upgrades to InteliChart, and I'm definitely planning to add more services to our account. I'm particularly looking forward to the patient recall feature, which will follow-up with patients who need well visits and help them self-schedule via text. I think this will save a lot of time and reduce the front desk's time spent on the phone. Currently, all of our appointments are scheduled via phone call, and we don't have any self-scheduling options, so this feature is expected to cut down the time it takes to get patients scheduled and enhance patient compliance with well visits. Review collected by and hosted on G2.com.

I think InteliChart's layout from the practice side could be improved. The layout is not necessarily very user-friendly. Learning the product itself is time-consuming. Review collected by and hosted on G2.com.

Our staff loves the ease of having everything in one place. Review collected by and hosted on G2.com.

My only critique is the incompatibility with our company's EHR (Office Practicum). Review collected by and hosted on G2.com.

The thing that is most helpful to me about Intelichart is the informative meetings they hold... I learn things about this tool I never knew existed. Review collected by and hosted on G2.com.

What I dislike the most is the fact that the patient needs a pin to get access... I wish there was a cleaner way to get them access faster! Review collected by and hosted on G2.com.

I use InteliChart for the portal, and it makes it easier to connect with patients. I love that it's easy to set up and very smooth to use. I also value its user-friendly nature. The recommendation score is a perfect 10, which reflects my satisfaction. Review collected by and hosted on G2.com.

The services provided has been great Review collected by and hosted on G2.com.

I really like how InteliChart serves as a great portal, offering patients the freedom to access any information they might need, from their visit summaries to messages from their provider. It's particularly useful for facilitating communication with the practice regarding all details of their visits. I also found the initial setup to be very user-friendly. Review collected by and hosted on G2.com.

At times labs don't populate over. It would be beneficial if the IT department could monitor this. Patients often call the office stating that the portal isn't showing information that should populate and be integrated from the patients' charts into the portal. It would benefit the office and the patients if there was a way to monitor maybe a flagging issue to the IT department or to those who manage the InteliChart on their side. Review collected by and hosted on G2.com.