I really like how Innago is a one-stop shop. I appreciate the breadth of the product, allowing me to do everything I need in one centralized location. We only have one property that we rent out, so we didn't need a product with a ton of complexity that was clunky or hard to use. Innago fits that need perfectly, keeping everything super user-friendly, simple, and easy to navigate. It does everything we need all in one location, from maintenance requests to lease management and renewals, and even tenant screening. This centralization helps me manage everything from one place, making it nice and easy without having to do it all on my own. Review collected by and hosted on G2.com.

I think the only thing that would be great is if we could build out leases inside of Innago based on location. Review collected by and hosted on G2.com.

I’m a smaller landlord managing just a few properties at a time, so finding something affordable, easy to use, and efficient was really important to me. A lot of property management platforms seem geared toward large companies with dozens of units, but Innago has been the perfect fit for someone like me. Review collected by and hosted on G2.com.

The mobile app could have a few more features/functionality, but overall, I don't have any complaints. Review collected by and hosted on G2.com.

The best thing about Innago for me is the "one-stop-shopping." That is, instead of my semi-organized record keeping system, Innago keeps my rental business organized for me. Previously I recorded and deposited rent checks, and then my daughter took over when we moved out of state. Now all of that is automatic! Innago handles the checks, and keeps me informed by email of any late payments, etc. Previously maintenance issues were also a bit haphazard. I'd get a text or email and respond. Then when tax time came, I'd pull out the receipts and try to make sense of them. It was messy and tedious. But now I use Innago as the central resource, where tenants make "formal" requests, which compels me to formally respond, keeping track of expenses for individual properties in a timely manner in Innago's expense module. I am truly enjoying having one consistent, reliable place for almost all rental matters to be handled. Yes, I could continue keeping records with my own spreadsheets etc. But Innago makes it more professional, not just for me but also the tenants. And it's pretty easy to use. Lastly, we're just a mom-and-pop landlord and tenants have our address, phone number and email addresses. But Innago offers the ability to be anonymous, where tenants don't need to know any of that. I'm realizing that anonymity can be important for multiple reasons.

We only have 6 rental units (3 duplexes) so Innago more than handles the job, so that most of the time I hardly give the rentals a thought. I have had a couple of questions and was reasonably pleased with Customer support which seems to be staffed with courteous, friendly, and knowledgeable people. Review collected by and hosted on G2.com.

I've only been using Innago for about 9 months so any criticisms I have may be due to my inexperience. But I sometimes have a difficult time finding certain information. It's all there, but not always intuitive to my way of thinking. For example, when I think about rentals, I tend to think in terms of the Tenant and their corresponding property as the focal point. For example, if a tenant Mary is due for a rent increase, and I want to comment on a maintenance request that Mary opened, and I need to issue an invoice for something Mary broke that I fixed, I'd expect to go to Mary's Tenant page and take care of all of that AT ONE SPOT clicking on various links as needed. But Innago does not really think of the tenant as the focal point. Instead, to increase Mary's rent I need to go to the "Lease and Files" page, setup a filter to select Mary, and then make the change, Then I'd need to go to the "Maintenance" page, setup a filter to select Mary, and then make the change, And then go to the "Income" page, setup a filter to select Mary, and create the invoice. It is tedious to always have to go to separate <action> pages and every time need to setup a filter to select the tenant you want. I think it would be an improvement for us tenant-centric thinkers to simply be able go to the page of a specific tenant, and have tabs or something where you can take care of everything related to that tenant FROM their tenant page, rather than have to go to separate <action> pages. To be fair, there are some actions where the Innago information strategy is perfect for the job. For example, if I want to raise rent on all properties, I don't want to have to go to a bunch of tenant pages. Rather I'd just go to the "Leases and Files" and make all the changes there. Both systems have their place and of course I want both!! Review collected by and hosted on G2.com.

Easy to setup tenants, they can understand how to pay rent and their deposit easily. Bank accounts verify quickly, payments hit my account in a timely manner.

I can export all my income for accounting in a couple clicks and it lets me customize the report just about anyway I want.

Customer service is also promy when there is an issue and I get a resolution typically within 24 hours. Review collected by and hosted on G2.com.

The syndication to the listing sites isn't useful, I still have to respond to potential tenants through apartments. Com or Zillow. It also doesn't appear on their sites like it does in innago. Often pictures are in a different order or sometimes the description or details are missing Review collected by and hosted on G2.com.

I use Innago to organize my booth rental salon/spa/barbershop business, and it helps with the tenant side of things, like digital lease signing, security deposits, collecting rent payments, and generating reports. I love that Innago eliminates the headache of doing things on paper, and at the end of the year, I get a beautiful report of everything collected or any maintenance done, which helps with tracking for taxes. It's super simple and easy to use. I love that their fees are super low and I have the freedom to charge myself or the tenant for any fees incurred. It’s very user-friendly, and although there was a slight learning curve, I adjusted well. Review collected by and hosted on G2.com.

Nothing honestly. It's perfect for what I need. Review collected by and hosted on G2.com.

I like that Innago includes a lot of utilities for free. I enjoy that it allows maintenance tickets to be submitted, as well as rent collection. It makes things much easier and simple. There's ease of access for everything, and I don't have to dig through several apps or use different software because it's all in one app for me right now. The setup was very easy, and it took me less than five to ten minutes to set up from start to finish. Plus, I appreciate the ability to manage all my properties and units in one place, allowing my tenants to make electronic rent payments instead of using checks in the mail. Review collected by and hosted on G2.com.

If I had a suggestion for improvement, it would be to allow the same phone number to be used because if you have a tenant that shares the same phone number and you're adding two tenants, it creates an error whenever you use the same phone number for two tenants. Review collected by and hosted on G2.com.

Innago is a free service to help manage your property. The setup process was intuitive for my tenants and me as the owner. The automated emails and communication makes it easy to track rent collection every month. Review collected by and hosted on G2.com.

It can take tenants a day or two to get their banking information verified to start processing payments. I would recommend leaving plenty of time for tenants to create an account and verify their information. Review collected by and hosted on G2.com.

I really enjoy the ability to keep track of everything in one area. I love that Innago makes it easy to have everything in one place, which includes managing maintenance requests and invoicing. The system allows me to easily visualize my balances and payments, which is very helpful. I appreciate the great contract system they have online that lets me plug in my own contracts. It's extremely affordable, which I really love. Their customer service is impressive as they follow up a lot, and huge kudos to them for that. Setting up was very easy and native, making the process smooth. Review collected by and hosted on G2.com.

The system seems sluggish at times. It would be better to have access to the tenant's side of the portal, even if just as a mock, to help answer their questions. Additionally, connecting with native warranty plans is something I wish was better integrated. Setting up new tenants is a bit hard initially, though it gets better once you get used to it. Review collected by and hosted on G2.com.

First of all, It is free.

As a property manager, saving an operational cost means saving landlord's expenses and lower the tenant's expenses.

I didn't expect too much of customer service at first, however, I was wrong. very responsive and willing to help their customers! I know there are some glitches and hiccups but none of them are perfect. some of my issues has been resolved very quickly, others are not but it is not the end of the world. I would feel bad if my issues were not treated with paid services. I've been using Innago.com for several years and it made my job much easier.

I've also tried other free services, but Innago.com is way better than other free services. Hope they don't start charging subscription fees because many of users like me will be very disappointed. Star as you are! I will stay in here! Review collected by and hosted on G2.com.

sometimes, the site is being laggy. Also recent site update was not as I expected..Wish they can give individual user to choose original version vs newer updated version.

Some of features has to go through them such as deleting payees.

If user have more control of the site, that would be great! Review collected by and hosted on G2.com.

I like how clear and user friendly Innago is. It makes tracking HOA payments and expenses straightforward, and the reporting tools save us a lot of time managing our 11-unit building. Review collected by and hosted on G2.com.

The biggest challenge was adapting the system for HOA use instead of traditional rental management. Some settings were not immediately intuitive for our type of setup, but we were able to work through it. The support team was friendly, quick to respond, and helped us solve the issues without much trouble. Review collected by and hosted on G2.com.