InMoment Text Analytics Reviews (20)

Reviews

InMoment Text Analytics Reviews (20)

4.9
20 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and flexible setup, allowing teams to quickly implement and manage customer feedback. The intuitive interface and integration capabilities help streamline the process of gathering insights, making it a valuable tool for tracking customer satisfaction. However, some users note a limitation in survey customization options.
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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy to navigate even with little knowledge."
5/5
What do you like best about InMoment Text Analytics?

Many users vote without paying attention and/or vote incorrectly and being able to invalidate a vote and resend the survey to the user is wonderful. That helps us get numbers as accurate as possible. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I have to select a date on the datepicker every time I log in. I wish it would remember what I selected last time, and if I want anything different, I can change it according to my needs. Review collected by and hosted on G2.com.

Eric G.
EG
Eric G.
CEO
Small-Business (50 or fewer emp.)
"Excellent plataform"
5/5
What do you like best about InMoment Text Analytics?

It's very easy to implement and it keeps me aware of my client's opinions about my business in a quick and meaningful way. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I'm confident and honest in saying that platform is mature and robust and works just well the way it is. Review collected by and hosted on G2.com.

Verified User in Music
AM
Verified User in Music
Small-Business (50 or fewer emp.)
"Wootric is easy to set up and provides great regular insights"
5/5
What do you like best about InMoment Text Analytics?

Wootric was very easy to set up. It's just a snippet of javascript that you can copy and paste into your website. Then it integrates with our CRM so we can send emails based on the survey score. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

There is a limitation where you can only run one survey and one type of survey at a time. I'd like to run different surveys at once, and that doesn't seem possible. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"It's a powerful tool. I can manage all the NPS from my clients with ease."
5/5
What do you like best about InMoment Text Analytics?

The best thing is helping data follow with an easy and organized way to register of all information. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I can't think of a difficult or an issue. The experience has been very good so far. Review collected by and hosted on G2.com.

BT
Bruno T.
Head of Business Intelligence
Mid-Market (51-1000 emp.)
"Uma ótima ferramenta para sistematizar as Medidas de CX na empresa"
4.5/5
What do you like best about InMoment Text Analytics?

Friendly platform that allows the operation of junior employees within the company. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I still don't understand how to implement customer segmentation through the Segmentation Feature. Review collected by and hosted on G2.com.

Imran A.
IA
Imran A.
Product Manager
Small-Business (50 or fewer emp.)
"Very flexible tool for analysing NPS"
5/5
What do you like best about InMoment Text Analytics?

I haven't used any other tool, so I can't compare it to anything. But I didn't see the necessity to look for any other tool, since wootric has everything I need. It's easy to customise and provides flexible filter options for analysing the NPS. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I don't dislike anything. I think the tool provides all features that are necessary. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Great client feedback tool"
4.5/5
What do you like best about InMoment Text Analytics?

The ability for clients to provide feedback easily and across a number of products Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

The filters for products do not always work. This makes it hard when completing reporting as contantly need to make sure the page has loaded correctly. Review collected by and hosted on G2.com.

Alysson B.
AB
Alysson B.
Operations Coordinator
Small-Business (50 or fewer emp.)
"Very excited"
5/5
What do you like best about InMoment Text Analytics?

Free plan generate a lot of value. Email NPS works very well. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I did not understand the connection between Wootric and InMoment. It is not clear to me what InMoment is. Review collected by and hosted on G2.com.

Lynsey H.
LH
Lynsey H.
Associate Product Manager
Enterprise (> 1000 emp.)
"Great way to reach customers using your product"
5/5
What do you like best about InMoment Text Analytics?

What is most helpful is that you can set the frequency of the survey, and when the user is first prompted, so that it is most relevant. The graphs showing feedback are also really helpful to keep track of feedback Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

that the pop up covers what you are working on and cannot be moved, so a user is more likely to just cancel it rather than enter a true value Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy to Use and Set Up"
5/5
What do you like best about InMoment Text Analytics?

I really like the trends functionality - it allows you to see how your NPS changes over time. Review collected by and hosted on G2.com.

What do you dislike about InMoment Text Analytics?

I couldn't get the site to work with Opera Review collected by and hosted on G2.com.