When it works, the configurability, flexibility, continuum, scalability for different agencies, and analytics. Review collected by and hosted on G2.com.

The instability and delays during a major transition (NERIS). Critical features such as daily roster population, slate-based crew importing, CQI workflows, and response time benchmarking have been delayed multiple times. While some of these features may have lower usage across the broader customer base, they have high operational impact for agencies that rely on them, particularly high-call-volume departments. Review collected by and hosted on G2.com.

ImageTrend offers remarkable flexibility and power for EMS documentation and quality improvement. Its customizable forms, power tools, validations, and workflows enable agencies to adapt documentation processes to meet state requirements, all while enhancing accuracy and efficiency for crews. The platform’s reporting and QA features facilitate meaningful data review, moving beyond simple checkbox compliance. Additionally, their support team is both knowledgeable and responsive, providing valuable assistance when navigating complex system builds. Review collected by and hosted on G2.com.

The extensive customization options may present a learning curve, particularly for agencies that do not have a dedicated system administrator. Some of the more advanced features are not immediately intuitive and may require additional time, training, or support to use effectively. Additionally, navigation within certain tools could be improved to minimize the number of clicks required for end users, especially in high-volume EMS settings. Review collected by and hosted on G2.com.

You don’t feel like you’re hopping between five different systems just to finish a chart. The run form, CAD import, signatures, QA workflow, reporting, it all ties together in a way that makes day-to-day documentation feel less chaotic. When it’s configured well, it supports the provider instead of getting in their way. Review collected by and hosted on G2.com.

Even though ImageTrend Elite is a capable and comprehensive system, the interface can take some getting used to. The layout is sometimes a bit busy, and certain workflows require navigating through several screens, which can slow users down until they develop familiarity with it. With regular use the process becomes smoother, but new or infrequent users may find the learning curve a little steeper than expected. Review collected by and hosted on G2.com.

I like that ImageTrend is so customizable. I also appreciate that ImageTrend has been around for a long time and has a good customer support and knowledge base system. The knowledge base and Trendi are very helpful for getting answers to questions, and I never feel like I'm asking a dumb question. Review collected by and hosted on G2.com.

The features in the 'user' module are often clunky and don't flow well. Entering a lot of certifications in each user profile is inconvenient as I can't attach a cert document directly into the certification tab, leading to double entry. It's inefficient to have those two areas separate. Also, in the User module, I can only see a certain number of additional certs in the list view. A pop-out window to view all and sort by date or cert would be helpful. The employment tab is also frustrating because I can't view all the employment history in one screen, and the list doesn't sort automatically by date order. It's annoying that administrator needs seem neglected in this area. Also, the initial setup of ImageTrend was very difficult, and I wasn't given good guidance on how to get started. Review collected by and hosted on G2.com.

Comprehensive Approach to all aspects of a fire service RMS Review collected by and hosted on G2.com.

1.) Oversold and under produced. They promised a lot of things during the NFIRS to NERIS transition, but were unable to produce them prior to the conversion. Focus was just on meeting the NERIS objectives which caused some myopia on what the fire service needed, such as other non-incident features.

2.) Is it possible that Image Trend is too diversified? They started out on the medical side of things and then branched into the fire service. Review collected by and hosted on G2.com.

I really like how ImageTrend is an all-in-one system that handles inspections, EMS and fire reports, and hydrants. It's been great having just one system for all our fire department tracking and inventory needs, and it's nice that it's an all in one for fire departments like Firehouse was. Additionally, the reporting feature is helpful because we can report the date that's entered and get it out into a usable format. The initial setup was easy, thanks to the implementation coordinator who guided us through the process. Review collected by and hosted on G2.com.

I find that inspections, EMS to fire data mapping, and the smartphone application could be improved. Review collected by and hosted on G2.com.

Ease of use, accessibility, and the ability to easily modify report templates. Review collected by and hosted on G2.com.

Limited functionality of AI on the backend. Further development of AI for creating and modifying report would greatly improve the efficiency and efficacy of our QA/QI process. Review collected by and hosted on G2.com.

Our state has used ImageTrend for several years now. Our dept has recently purchased our own stand-alone site that transmits to the state site. We used ImageTrend strictly for EMS on a daily basis (we are a high volume department for EMS) up until this past summer when we integrated the fire module, investigation module, training module, and inventory/truck checks. The transition from our previous software had it's hiccups, but customer support was always readily available and helps us out as problems arise. Review collected by and hosted on G2.com.

The training module is difficult to work with. Building a report can be cumbersome and if you aren't familiar with building reports, the information you need may be hard to find. Review collected by and hosted on G2.com.

I like ImageTrend's familiar user interface with customizability, making it easier for staff to find the sections or fields they need. The easy tabbed activation is really helpful, allowing fast access to items like times and mileage. I appreciate how the validation guides users to fully complete documentation, as the validation is customized to take them directly to the required fields. Review collected by and hosted on G2.com.

The software seems to have a heavy focus on fire services in the past few years, and there haven't been any revolutionary features for the core focus of EMS documentation. Also, the web-based approach without a local client leads to frequent sync errors that prevent immediate use. The upgrade from v2 to v3 ELITE felt like starting over and was a rough process. Review collected by and hosted on G2.com.

Easy platform. Okay stats but could be better. good customer service. Review collected by and hosted on G2.com.

Inability to pull the stats from all of our calls at once on the CAD reports. If your times are in the CAD report, which they are, you then could see duplicate, triplicate calls within the day. Instead you've place this in the Fire report but it's not able to capture the full picture. No one can help over the past 18 months I've been asking. Review collected by and hosted on G2.com.