G2

Kimberly S.

Chief Librarian

Mid-Market (51-1000 emp.)

10/14/2024

"Library visibility and engagement through Hootsuite"

5/5

What do you like best about Hootsuite?

Librarians always have something to impart or inform our academic community. The library always has training, activities, or something to showcase to the users. This is where Hootsuite helped a lot in managing and scheduling posts, as well as engaging with our users. Library staff will schedule announcements of training or activity in advance and may do other tasks at hand. As an admin, I can also see activities made by personnel assigned to the application.

The beauty of the analytics report is very easy and comfortable to use. We seldom get in touch with customer support for issues. Review collected by and hosted on G2.com.

What do you dislike about Hootsuite?

Now and then, social media accounts are disconnected or are unlinked in the account. This is the only issue I find tiresome. Review collected by and hosted on G2.com.

What problems is Hootsuite solving and how is that benefiting you?

We have a number of social media accounts that we tend to post similar announcements. With Hootsuite, we can just go to one platform to engage and manage posts.

Social media analytics is also available and easily retrieved in Hootsuite. Said analytics are crucial in the provision of justifications to add resources or services in the department. Review collected by and hosted on G2.com.