Hook is really easy to use and gives me valuable insights into my book of business. The team are always super helpful and happy to answer questions. Review collected by and hosted on G2.com.

Nothing at all. Any problems we had have been dealt with really quickly and efficiently. Review collected by and hosted on G2.com.

Hook has automated a lot of processes for me and the team. In addition, it gave us visibility into new insights, improving how we identify risk and growth potential. Review collected by and hosted on G2.com.

Great tool so far. The team is very responsive and supportive throughout the process. Review collected by and hosted on G2.com.

It gives me absolutely all relevant info to do my job in one place. As an account manager, I know exactly who I should be spending time on, why, and what suggested actions I should be doing.

It really has changed the game for me. Review collected by and hosted on G2.com.

Still a new product so sometimes things break, but they're always fixed very quickly. Review collected by and hosted on G2.com.

I have been using Hook for several months now, and I must say that it has genuinely transformed and changed the way I approach my accounts, especially those that are at risk. Hook has become an invaluable tool in our tech stack to help drive the adoption of our platform. A few things I appreciate the most about Hook is its user-friendly interface, customizable dashboards and responsive support team. Review collected by and hosted on G2.com.

There's nothing I necessarily dislike, but I hope for more reporting functionality and integrations with other platforms. Review collected by and hosted on G2.com.

Being able to track the change in engagement levels of my accounts. Review collected by and hosted on G2.com.

I'd like the analytics to reflect on a month-by-month basis instead of looking at total activities of the different fields. Review collected by and hosted on G2.com.

As a CSM, I like using Hook to visually see the health of my book and where I should focus my attention. I also enjoy working from the Suggested Actions it gives and being able to add customers and users into a Salesloft cadence is gamechanging! Review collected by and hosted on G2.com.

I don't really use the News section in Hook as I don't find it particularly helpful. Some of the Key Metrics graphs are difficult to interpret the information being shown. Review collected by and hosted on G2.com.

It is the most intuitive and helpful tool to know where to spend your time and where there is growth potential. All the questions you used to have about how well your customers are adopting your software, Hook will solve and beyond. It is becoming an essential tool very quickly in my day to day. Review collected by and hosted on G2.com.

Newer software, so there are some areas for improvement, but I wouldn't even say that this is that big of a problem even this early on. Sometimes it's hard to know where the data populates from/some of the logic behind it, but nothing big Review collected by and hosted on G2.com.

Hook is a great tool to get insights about my accounts. I appreciate the Suggested Actions as they provide guidance and tips to increase account engagement. Overall, Hook helps me provide great strategic guidance to my customers. Review collected by and hosted on G2.com.

Sometimes there are inconsistencies in data. Review collected by and hosted on G2.com.

I love how easy the interface is to use. Review collected by and hosted on G2.com.

Would love a feature that updates you when people within your account changes roles. i.e sends you a notification, would lead to a great oppurtunity for an opening email Review collected by and hosted on G2.com.

Hook allows me to manage and view my book of business holistically. Allowing me to prioritize and focus on the accounts that need most attention. Review collected by and hosted on G2.com.

We are still working with the Hook team to ensure all data is accurate and consistent. Review collected by and hosted on G2.com.