Hook's aggregated news feed and alerts allow CSMs to see critical changes to customer accounts, high-value actions they're taking in the product, and triggers for early churn risk. The Hook team is a great partner in synthesizing and organizing tons of customer and product usage data into clean, easy-to-use dashboards and views that save reps time and effort managing their book of business! Review collected by and hosted on G2.com.

I think Hook will only improve as it gives customers more ability to customize and evolve things like customer health scores and specific alerts in the product so that admins can give their teams the most accurate readout of overall book health. Review collected by and hosted on G2.com.

Hook is really easy to learn and start using. As a CSM, it's a great place to review my entire list of accounts and understand what accounts are doing well and which accounts need my attention. More than that - it recommends what action I should take given their health score. Review collected by and hosted on G2.com.

Like any new tool, incorporating it into my day to day so it sticks. Any change to daily workflow takes time and I've found discussing use cases with my peers has helped to uncover parts of the platform I had initially missed Review collected by and hosted on G2.com.

The insights provided and the overall UI makes Hook a one-stop shop for me to get all of my data which has resulted in a huge time saving for me. It clearly indicated which customers I should be spending more time with and what specifically I need to focus on to increase engagement. Lastly, the support we've received from the team has been amazing! Review collected by and hosted on G2.com.

Sometimes the data pulls incorrect information which can throw off customer scores and engagement rates. I know this is something that the team has been working on improving. Review collected by and hosted on G2.com.

Hook has been an amazing partner! They take product feedback seriously and always seek to understand what we're needing to accomplish. Review collected by and hosted on G2.com.

Visualizing health score trends over time can be tricky when you're looking at a large book of business holistically - I know the Hook team is working on improvements here. Review collected by and hosted on G2.com.

Hook is now an indispensible part of our customer data stack! As a fast growing business that is delivering a lot of change, Hook allows us to take a holistic view at both risk and opportunity within our customers. It empowers our Go-To-Market team to make better decisions to support our customers successfully. The Hook team have been exceptional partners; thorough, reactive and knowledgeable. Review collected by and hosted on G2.com.

Noting to dislike, the product and Hook team have continued to exceed expectations. Review collected by and hosted on G2.com.

Hook is amazing for visibility - to see account usage/engagement at a high level, but also the ability to drill down into specifics. Great way to get ahead of potential churn and help customer's who may need it prior to them potentially cancelling at renewal, with zero notice prior to. Love that I can also see licence whitespace. Review collected by and hosted on G2.com.

No dislikes! Hook is working very well for me and the team. Review collected by and hosted on G2.com.

Nice and clean UI, simple search and filter and easy-to-use functionality. Great sync with Salesoft - easy to add user groups to cadences and take the recommended steps for engagement improvement. Review collected by and hosted on G2.com.

Preferred the web app to the standalone app. Occasionally the data can be too broad - perhaps tool tips showing definitions or interpretations of 'engagement' could be an upgrade. Review collected by and hosted on G2.com.

Hook is extremely easy to implement, we had it up and running in 4 weeks. The team were incredibly supportive throughout and our Customer Success team loves using the platform. Not only can we see and action health, but we also get access to a tonne of other cool features that are impacting our business. Review collected by and hosted on G2.com.

Would love better reporting on the impact of the work we're doing through Hook. Review collected by and hosted on G2.com.

Very intuitive and easy to use - gives me a good indication of my customer health and areas that I need to focus my effort on Review collected by and hosted on G2.com.

Some of my strategies or actions taken with a customer are sometimes based on a gut feel, i.e. parts of the relationship that can't be picked up by data. It would be helpful to somehow incorporate this into the healthcare without compromising the accuracing Review collected by and hosted on G2.com.

Easy format to understand my accounts' adoption. Great & simple UI that tells me how I can increase usage within my accounts. Review collected by and hosted on G2.com.

I would love it if I could save a filter that applied to all my accounts. I do have to create the filter over and over which is time-consuming. Review collected by and hosted on G2.com.