Hook uses our platform's own data to predict renewals, expansion and platform adoption. Most of the predictions (~80%) are pretty accurate. What really impressed us is that Hook is able to take in all our platform feature usages, contract and renewals data and derive what features in the platform would drive higher renewal/expansion results. Review collected by and hosted on G2.com.

Hook is still a newer product compared to other tools in the space so I'm sure it is already on their roadmap - reporting capabilities is the only feature I can think of at the moment Review collected by and hosted on G2.com.

I loved the Hook software as soon as I saw it in action. It's simple but powerful, easy to access exactly the data you need and shows me board ready forecasts as well as boots on the ground CSM reports and triggers. Review collected by and hosted on G2.com.

The predition modeller is improving all the time as it learns what good looks like for Exclaimer Review collected by and hosted on G2.com.

Incrdibly easy to use, the tool is very intuitive. With Hook I can get a very quick overview on customer health metrics and easily identify areas that need attention. Review collected by and hosted on G2.com.

Nothing to really add here, I just look forward to seeing how this tool evolves and how much more we can get from it. Review collected by and hosted on G2.com.

The platform is intuitive to use and has a modern interface, with an easy learning curve. I can quickly see churn risk factors for accounts, trends, and overall engagement for an account. The onboarding team has been especially helpful and is receptive to feedback. Review collected by and hosted on G2.com.

Some refinements needed in the presentation of data and risk metrics which the onboarding team is aware of. Some issues with the platform UX which still feels as if it's in an early state, but again their UX team is all ears on feedback. Review collected by and hosted on G2.com.

The platform is continuously being developed to make sure we have everything we need to serve our customers as best we can. I enjoy reviewing the adoption statistics and to see how my customers are trending as well as the proactive recommendations of what I can be improving with each customer. The additional insights mean that my work is more informed and data driven. Review collected by and hosted on G2.com.

There's nothing really that I dislike. Overall the platform is great and when we do have product feedback or have hit a snag with something, the team are extremely responsive and we get to a resolution quickly. Review collected by and hosted on G2.com.

Hook solved a big issue that we were having around surfacing and consolidating actionable data that we needed to assess the health of our customers. The thing I like best about Hook though is the amazing support and receptiveness to feedback during the implementation and onboarding. It genuinely feels like the solution has been set up to make our CSMs as successful as possible. Review collected by and hosted on G2.com.

There are some elements of Hook that aren't entirely relevant to the way that we work, but the team have been receptive to that feedback and have agreed to look at this feedback in future releases. Review collected by and hosted on G2.com.

As a Customer Success Manager Hook helps me get a centralised, comprehensive overview of the entire breakdown of my book of business. It's my go to resource to understand how engagement looks across my customers and help me identify what I need to do to pro-actively address any risk. The "Engagement Score" and "Alerts" clearly show the journey customers are taking and it's helped me realise areas I wasn't aware I needed to focus on and take immediate action from within Hook. A great tool! Review collected by and hosted on G2.com.

Hook can only work on the metrics it has available to it to give an engagement score so sometimes risky customers might not be fully represented based on wider contextual factors about the account. It would be great to somehow be able to plug in a "CSM opinion" of other competitive factors into the criteria that define engagement score to make it more holistic. It also doesn't yet have user level metrics, but I understand these to be coming soon! Review collected by and hosted on G2.com.

- Clearer view into how our product is being used. We can see how the different features of our platform have been adopted like never before

- The user level buckets have really helped elevate my conversation with customers

- The overall engagement score gives me a quick snapshot on health of my book

- The Hook team!! They really listen to our feedback and develop product feature updates for us overnight Review collected by and hosted on G2.com.

- Sometimes the data can be inaccurate meaning I have to verify figures on our other databases

- Engagement level can change drastically over a few days with little clarity as to why

- The graphs show casing the trends are not very clear or visually friendly. I would love to be able to share these more with customers but not visually clear enough Review collected by and hosted on G2.com.

I have been working in partnership with Hook on a customer-based project for over 4 months now. During that time, the Hook team have been exceptional in their level of service and support. Our feedback to the team has always been well received, amendments have been welcomed and swiftly actioned. The level of support they have offered goes above and beyond, they have always kept us updated on developments and have been happy to jump on a call when required, resulting in a seamless process. They are experts in what they do and I have every confidence in their capabilities. Working with the Hook team has been a pleasure as they continue to support us with driving value to our customers. Review collected by and hosted on G2.com.

Nothing to dislike, continue doing great work! Review collected by and hosted on G2.com.

As a Success + Growth professional, I have tried numerous tools to help me better understand and engage with my customers. But Hook (www.hook.co) stands out as a game-changer for my team and me. Hook effortlessly integrates with our sales execution platform, Outreach, fostering seamless collaboration across functions by enabling us to operate from a unified set of sequences. The platform's ability to seamlessly track customer interactions, subscriptions, licenses, and meetings, combined with its powerful persona creation and CRM integration, makes it an invaluable asset for growth-driven teams. Review collected by and hosted on G2.com.

Robust data governance plays a pivotal role in the success of any action-driven system like Hook. When your data governance is well-established and reliable, it significantly enhances the value of your insights and actions. Conversely, weak data governance can undermine the potential of your system, leading to suboptimal outcomes and diminished returns. Review collected by and hosted on G2.com.