HelloFund Reviews (30)

Reviews

HelloFund Reviews (30)

4.9
30 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the exceptional support provided by HelloFund, highlighting the quick and knowledgeable responses from the team. The platform is noted for its user-friendly setup and seamless integration, making fundraising events easier to manage. However, some users mention limitations in customization options for certain features.

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Estelle B.
EB
Estelle B.
Small-Business (50 or fewer emp.)
"Effortless Fundraising with Exceptional Support"
5/5
What do you like best about HelloFund?

I have used HelloFund for fundraising plant sales and it made it super easy to create an online ordering platform. HelloFund took care of creating the order form after I provided all the details for the products. I really like how HelloFund creates an easy-to-follow order, and the reports for our sales are easy to read once the sale is complete. The HelloFund group has been great to work with and so helpful! I also appreciate how HelloFund sends an immediate email with order details and record of payment, and the customer receives an email receipt with details for the pick up of the purchase. The online order creation organizes the products sold and customer contact information. Setup for HelloFund was easy for me, and from our last sale, 90% of our customers chose the online ordering platform provided by HelloFund. Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

I had no problems using HelloFund! Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thank you so so much, Estelle! We love working with you and your team and can't wait to help with your future fundraisers.

Verified User
G
Verified User
"Effortless Auction Management with Stellar Support"
5/5
What do you like best about HelloFund?

I like that HelloFund Auction and Event Management Software is a one-stop shop that makes things much easier for volunteers. It not only creates a platform for auctions but also advises on starting bids, buy-now prices, and timing. Phil was awesome at creating ways for us to access information that wasn't initially downloadable, and both he and Tiffany sent videos to help us use the software. The ability to take ticket and other purchases and download reports easily helps us keep track of our progress during events. The initial setup was super easy! Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

I wish there would be a way to force people to input credit cards that would automatically stay with their bidder account unless the bidder chose to change the card. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

We're delighted to hear that HelloFund has been a one-stop shop for your auction and event management needs. Your feedback about the credit card input is valuable, and we will certainly consider it for enhancing the user experience. Thank you for choosing HelloFund!

SV
Sara V.
Operations
Small-Business (50 or fewer emp.)
"Personalized Event Success with Fast, Dedicated Support"
5/5
What do you like best about HelloFund?

The personalization and the helpfullness to be able to create a successful event. There is never a time where a reply takes longer than a few hours and Hellofund's team is so diligent and committed to your success Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

Embedding videos or adding external links is somewhat limited. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thanks so much, Sara! Is there a specific place that you are trying to embed videos? We do have the ability to do so on the main landing page, but happy to get on a quick call to discuss in more detail. Here is some information on embedding vides on our landing page.

Thanks again for utilizing HelloFund and look forward to the next fundraiser!

See how HelloFund improved
Lilian E.
LE
Lilian E.
Communications Manager
Small-Business (50 or fewer emp.)
"Incredible Built-In Features That Make Event Fundraising Easier"
5/5
What do you like best about HelloFund?

HelloFund offers incredible built-in features that help make event fundraising successful and easier to manage. Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

HelloFund has specific UI capabilities that limit personalization. However, the support team is always helpful in finding solutions that meet our performance needs. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thank you so so much, Lilian! Love working with you and the rest of your team...looking forward to the next one :)

Carolina G.
CG
Carolina G.
Development & Database Manager
Small-Business (50 or fewer emp.)
"Personalized Reports and a Smooth and Straightforward Integration with our CRM"
5/5
What do you like best about HelloFund?

They personalized their weekly donation reports so we could quickly upload them into our CRM. The reporting and mapping process was also one of the easiest I’ve ever used for importing donor information from another platform, and it made the whole transition feel straightforward. Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

Nothing, they are so quick to respond and have helped us every step of the way! Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thank you so so much, Carolina! Looking forward to the event in the Fall!

See how HelloFund improved
Gabriela R.
GR
Gabriela R.
Small-Business (50 or fewer emp.)
"Streamlined Fundraising with Superior Support"
5/5
What do you like best about HelloFund?

I find HelloFund incredibly valuable for our events. The fundraiser side is super simple to use, and the auction side has streamlined our transition from paper to online bidding. It allows for quick checkouts right from attendees' phones, saving me from days of invoicing. Phil, who supports the program, is always available and helpful. He's wonderful to work with and excellent at strategizing what will raise the most money for our fundraisers. Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

I think there are a few integrations, but I have already brought them to Phil and he is looking into them. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thank you so so much, Gabi! We love working with you and your team. We're also adding on more integrations to help streamline the process for all of our partners. Here's a good link to reference (https://www.hellofund.com/integrations) and please email me if you have any more that we can add to the list.

See how HelloFund improved
Nan Z.
NZ
Nan Z.
Director of Development
Mid-Market (51-1000 emp.)
"Personal Support and Easy Setup Make HelloFund a Pleasure to Use"
5/5
What do you like best about HelloFund?

I really like the personal support and how easy it is to use HelloFund Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

I don't have any dislikes at this point. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thank you so much, Nan! Look forward to the next event in the Fall!

KC
Kelli C.
Community Director
Small-Business (50 or fewer emp.)
"Direct, Knowledgeable Support and an Easy-to-Use Fundraising Platform"
4.5/5
What do you like best about HelloFund?

HelloFund has the best, most direct support. Help is provided by Phil or his staff, who are all knowledgeable and thorough in answering all questions and troubleshooting. From a user perspective, guests can easily navigate, purchase, bid, and donate easily through the web-based platform. Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

It would be a helpful improvement to be able to more easily integrate data from HelloFund (donor information, etc.) into our particular database platform. But, Phil and his staff were always able to help with this part of the process. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thanks so much, Kelli! We are working on our integrations and adding new CRMs to assist all of our nonprofit partners with their donor information. If we don't have a direct connection, we have some options like Zapier and our data integration spreadsheet as well.

See how HelloFund improved
Molly A.
MA
Molly A.
"Exceptional Support and User-Friendly Setup"
5/5
What do you like best about HelloFund?

I use HelloFund Auction and Event Management Software for registration, processing sponsorships, and onsite donations and bidding. I appreciate how it allows for streamlined communication, processes credit cards, tracks sponsorship payments, and collects guest names. Phil is SO helpful! Our company works with several event softwares and he is always so quick to answer emails, jump on a call, and help build out our fundraising pages. I like the quick replies, access to video calls, AI support, and one-pagers. The initial setup was super easy! Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

I need a better understanding of the invoice process and wish we could advertise the silent auction on HelloFund. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Invoicing is a newer feature at HelloFund. We do have some customization options for invoicing on our product roadmap.

In regards to advertising the silent auction, we have a few options where you can add this. Under Software Settings > Landing Page Builder, you can add a content block to preview / highlight the silent auction once you make these items active.

Thanks for the review and excited to help with more fundraisers in the future!

Kristin B.
KB
Kristin B.
Development Director
Small-Business (50 or fewer emp.)
"Prompt, Reliable Customer Service from HelloFund!"
4.5/5
What do you like best about HelloFund?

I love the customer service provided by HelloFund. I always get a very prompt reply from them. Review collected by and hosted on G2.com.

What do you dislike about HelloFund?

I wish that HelloFund could adapt and customize even more. Though it is very versatile there were a couple of projects we couldn't run through HelloFund. Review collected by and hosted on G2.com.

Response from Phil Sanger of HelloFund

Thanks so so much, Kristin! Love working with you and your team...excited for the next fundraiser!