We have been using Halp for about a year now. We started using Halp as a simple way to submit & track internal IT tickets within Slack. Our entire engineering team has since adopted Halp as the primary interface for all engineering tickets across all departments. The interface is easy for Slack users to adopt, and Halp provides a simple workflow to document issues and track performance. If you currently use Slack and do not have a ticketing system, or have a ticketing system that does not integrate into Slack, I would highly recommend Halp! Review collected by and hosted on G2.com.

The reporting within the online portal could be more robust, but it has improved greatly in the past year that I have been using Halp! Looking forward to seeing more improvements in the future. Review collected by and hosted on G2.com.

I think it is simple to use when it comes to managing tickets and keeping everything organized. I also love their answers feature since I make use of that feature very often (for FAQs). I use Halp through both the website directly and through the slack integration. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Halp since I feel that it is a simple to use app via slack. Review collected by and hosted on G2.com.

I love the integration with slack. Creating a ticket is now built into my normal workflow and my standard communication tool. Review collected by and hosted on G2.com.

No dislikes! I had several questions on building recipes but everything was answered in the training documentation. Review collected by and hosted on G2.com.

HHalp has streamlined our support to our users, especially in a Work From Home environment. Our office communication is exclusively on Slack, so having a system that helps us BUT is also user-friendly - you can't go wrong. Review collected by and hosted on G2.com.

Halp is pretty notification-heavy, we get pings from our Triage Channel, Request Channel, Atlassian Assist app, and Threads. I know these can be customized but it can be overwhelming at times. Their statistics on the dashboard can be improved - the more stats, the better. Review collected by and hosted on G2.com.

It makes working with it together with slack very much automated. Review collected by and hosted on G2.com.

nothing much for now, ive started integrating it with our slack channel as ive seen it worked very well on the other channel in our slack, but by the looks of the functionality and features it has to offer looks really promising Review collected by and hosted on G2.com.

Halp is way easier to use on a day to day basis. Slack is used heavily at work, having everything available there makes things easier to follow and gives greater visibility within the team. Review collected by and hosted on G2.com.

There's a lot of notifications coming from Halp. While customizable it can be a bit much, especially when I get other slack notifications as well. Just takes some setup to make sure you don't get overwhelmed. Review collected by and hosted on G2.com.

Slack integration, web portal management, assorted users, non-agent interactions, private notes, and knowledgebase templates. Review collected by and hosted on G2.com.

Halp doesn't offer synergy across Slack workspaces and charges per Slack workspace regardless if held by the same organization.

Halp has a premium tier that adds only a handful of features one would expect to be included by default. Review collected by and hosted on G2.com.

As an IT Ops lead, Halp is the easiest way to put support at our users' fingertips.

I've used Halp integrated with Jira at 2 organizations now and the level of integration just gets better and better. Review collected by and hosted on G2.com.

Certain functionality is still missing which makes complex Jira workflows hard or impossible to handle (like approval flows) and request participants are not synced with Jira.

These things are in the pipeline, but I've had to get creative to work around these limitations. Review collected by and hosted on G2.com.

Simple interface and easy to organize tickets by status. Easy to assign and re-assign tickets. Easy for new staff to learn. I highly prefer HALP over Zendesk because of the simple and clean interface. Review collected by and hosted on G2.com.

Metrics are lacking. I would like to see more types of reports such as tickets completed per person per day, responses per person per day, etc. I currently have to manually keep track of the tickets I claim and complete per day. Review collected by and hosted on G2.com.

I love how easy it is for our team, IT Support, to receive tickets from the employees that we service. Seeing tickets in both Slack and the Halp application is beneficial for us, plus the ability to use filters to see specific tickets based on requester, asignee, etc. Review collected by and hosted on G2.com.

We love the experience on our end managing tickets but we have had a lot of confusion from end users on how to create a ticket. They commonly use @Halp instead and then only respond through e-mail which has caused some issues like attachments not loading correctly or if they have a signature it creates a weird series of attachments in the ticket. Review collected by and hosted on G2.com.